Online Kitchen Store ltd Opiniões 483

TrustScore: 5 em 5

5,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

5 Stars again. This is the third Kitchen we have had from OKS and once again they have gone above and beyond. From the day that you walk in to the final chat, Eve is a marvel, we had a number of me... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From our very first visit to the showroom, Eve really listened to what we wanted (even when we didn’t always agree with each other!). Eve always replied promptly, kept in touch throughout the proce... Ver mais

Classificada 5 em 5 estrelas

Received our first order yesterday and am really pleased. The units arrived very well packaged and the delivery guy was really helpful. From the interest taken in our latest project by the order te... Ver mais

Classificada 5 em 5 estrelas

We are very happy with our new kitchen. I honestly couldn't fault anything. The whole team were amazing from start to finish. Eve especially stood out with her attention to detail and not to mention h... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de utensílios de cozinha
  2. Fornecedor de portas
  3. Loja de móveis para cozinha
  4. Remodelador de cozinhas

Escrito pela empresa

Our kitchens are aimed at the type of client who are forward thinking and looking to avoid paying high street showroom prices for a complete installation package. It means having to source the fully assembled kitchen themselves from us through our easy process, then getting their own fitter or builder to install the furniture direct, saving thousands of pounds in high street costs in the process. A local run British business since 2012. We aim to offer the highest quality kitchens at a competitive price. Cut out the middle man and buy direct from us, the manufacturer. We also offer a full bespoke service should your needs be a specific paint to order colour and custom door style. We only use the best fixtures and fittings in the market place, if something better comes out, we will change to it Immediately, keeping us ahead of the game at all times, we are known for high quality and that's always been our reputation.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

483 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

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Classificada 5 em 5 estrelas

More than impressed

We are more than impressed with the quality of the units, the fact that the backing is solid and even the hinges colour coordinated really impressed us. We are designing and fitting the kitchen ourselves and found it very easy to do with the help of the website and chat.

25 de dezembro de 2020
Classificada 5 em 5 estrelas

Quality Service, Quality Product

Prompt response to quotation request; delivered on the date promised. The website doesn't work properly, which is frustrating - but good old fashioned customer service replaced it well.

13 de dezembro de 2020
Classificada 5 em 5 estrelas

Online Kitchen Store is an absolutely…

Online Kitchen Store is an absolutely fantastic company. They were extremely helpful in every way. Because getting tradesman at the moment is very difficult I booked kitchen fitters before I had ordered the kitchen itself. I had been dealing with a kitchen designer remotely because of the lockdown and having agreed the layout OLKS were happy to lease with my designer and the kitchen was delivered numbered to co inside with the designers plans.
And then, the fully assembled kitchen was delivered within three weeks of placing the order. The delivery man was very helpful and pleasant, and was meticulous in checking off the items as they were unloaded which he helped with.
The kitchen has now been installed and my wife and I are absolutely delighted with it.
Thank you onlinekitchenstore I can’t praise you enough.
Richard Pryce

10 de dezembro de 2020
Classificada 1 em 5 estrelas

I had originally sent an email with how…

I had originally sent an email with how we won’t our kitchen layer so no need for design service and received a quote with lots of add ons. Phoned on two occasions to make make sure they could build anything for the kitchens to our designs.Yes was the reply. Also asked if we could discuss quote with someone on the day and place an order of visit to showroom. Yes there will someone there who you can talk to and place an order was the reply. Arranged an appointment and off we set on a 170 mile round trip. Arrived early and waited until out appointment time. Warmly welcomed and invited to have a look around showroom first. Then got together and asked some questions about the quote received and deleted the add ons. I asked about a particular unit which was to small for our butler sink and was told they could build it out with packing pieces because they buy the unit doors in. THIS IS NOT WHAT WE WANTED. Tried to talk about placing an order but told I must do it online. All in all we found it a complete waste of time going to the showroom and decided to order elsewhere

9 de dezembro de 2020
logótipo da Online Kitchen Store ltd

Resposta da Online Kitchen Store ltd

Dear Mr King, I have looked back through everything and on the 28th October you requested a quote, we asked you for an itemised list of units in order to obtain a quote, you replied with a very basic floor plan which didn't include the detail we needed, like end panels, plinths, heights/type of units etc, we could not give you an accurate quote without all the relevant information. We provided a quote and then explained that this would be rough quote and because you couldn't tell us exactly what you required, you would need to purchase our design service for £99 (Refundable on receipt of kitchen order) which you did... We then sent you the design pack which included all the information we required from you in order to get your kitchen onto our software correctly which then generates an itemised quote which you failed to complete and return after asking on 3 separate occasions.... we also asked you for your room dimensions on a plan which you simply replied (quote) Hi, Room is 4.8m x 4m, no other information was given for us to do the job properly.

You then booked a showroom visit instead thinking you could just come down and someone will work it all out on a piece of paper with you and when you were told in the showroom that's not how we do things you were not happy with our designer, your wife had to calm you down and you left. you then requested for a design service refund which i refunded on the same day for you with gladness. We have been running 22 years and our procedures have evolved over years and years of trial and error in order to make sure kitchens are delivered accurately and precisely to clients needs and what you were trying to do was ignore the way we work and do it your way and we wouldn't budge.

Online Kitchen Store is an online business, hence the name. We design, manufacturer and supply. We have a showroom and factory for customers to come down and see all the products but our design service is all done via email from room dimensions provided by the customer, this is how we operate our business so we can provide high quality units at trade prices..

Olly Martin - Director

Classificada 4 em 5 estrelas

The communication was not at level sa…

The communication was not at level sa before.

9 de dezembro de 2020
logótipo da Online Kitchen Store ltd

Resposta da Online Kitchen Store ltd

Hi Rudolf, thanks for the feedback and sad to not see our usual 5 star reviews. Although 4 stars, I feel the comment is negative and requires a reply. The order in question was for 10 Plinth clips which were ordered a couple of weeks back and got lost in the post to you. You emailed me on 03/12 at 11.19am asking where they were, I emailed you back 21 minutes later confirming they must have got lost and instructed our factory to send out replacements which you received on the next working day. Thanks Olly

Classificada 5 em 5 estrelas

Great quality ,Service & Price

Great quality ,Service & Price
Highly recommend
All units supplied complete with doors in position
Jason was super helpful with design and delivery driver was polite and helpful
Both a credit to company

3 de dezembro de 2020
Classificada 5 em 5 estrelas

Amazing service

Amazing service, Massive thank you to Olly who overlooked nothing to ensure we got the kitchen plan absolutely right. I also wanted to send special praise to Greg the delivery guy, seldom do you find delivery people who are so customer focused, genuinely friendly and helpful! Thanks so much!

2 de dezembro de 2020
Classificada 5 em 5 estrelas

Top quality product and service

Fantastic service, really easy to order and very quick. The quality is top class, easily as good as anything from top kitchen companies. I picked-up from the factory and they couldn’t have been more helpful - nice guys and a great service - will definitely buy again.

1 de dezembro de 2020
Classificada 5 em 5 estrelas

Kitchens are excellent quality

Kitchens are excellent quality, with colour coded carcasses, soft close bum hinges as standard and attentive customer service. I try and get all my kitchens here. Very competitive pricing also. Easy 5 stars!!

23 de novembro de 2020
Classificada 5 em 5 estrelas

Very helpful and informative from the…

Very helpful and informative from the initial quote request and also incorporated some minor alterations required. Upon placement of order the delivery date quoted was less than 3wks and delivered as per programme, and the delivery man was also very helpful, even helping me to remove and refit my kitchen door to gain access for a large corner unit.The quality and finish of units is exceptional at very competitive prices. I would highly recommend.

23 de outubro de 2020

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