onlocationexp.com Opiniões 458

TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

OnLocation proivided a once in a lifetime experience for us. Ford and Franco were the defintion of exceptional service. The perks included in the package we received were executed flawlessly. There wa... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Horrible experience with this company for the world cup, impossible to get in touch with someone who is from the USA and always get someone who cannot understand or deal with the situation. God kno... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Almost failing to deliver on a once-in-a-generation experience Where we started - We booked premium hospitality through On Location for the Scotland vs Morocco FIFA World Cup match at Gil... Ver mais

A empresa respondeu


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

458 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

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Classificada 2 em 5 estrelas

A bad experience

1st we got an entrance that was on opposite side of stadium then the location of hospitality
2 both days out hospitality we lost 1 hour of it due to incompetence of them letting us in, plus being let in after regular tickets were
3 the stars they had in were for the most part low end
The couple like Undertaker was there for such a short time didn't even get to do photo
3 the seating I chose from map I was shown wasn't the seats I was given at all, I had a large obstruction in our view

6 de abril de 2024
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Resposta da onlocationexp.com

Hello Shawn,

Thank you for taking the time to provide us with your comment here! We aim to provide an easy, seamless, fulfilling experience and we regret to hear when anyone ever feels this has not been the case. We will absolutely be passing your feedback on to the appropriate parties, as we truly use our guests comments when planning and bettering our operations.

Classificada 1 em 5 estrelas

Seats where beyond bad for what were…

Seats where beyond bad for what were listed as premium box seats. Tickets were to include a $15 voucher for food at the track and we learned as we entered the bus that this had been cancelled. Sent a written complaint to Onlocation and did not get a satisfactory response. Basically, they had my money, the event was over, so tough luck.

21 de abril de 2024
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Resposta da onlocationexp.com

Hi Richard, thank you for you review. We appreciate your time and have passed your feedback along to the Nascar team.

Classificada 3 em 5 estrelas

Had tickets that did work in checking…

Had tickets that did work in checking into dinner, speakers and game ticket both days. We held up in the lines until last ones to get problem solved. Andrea that checked us in knew we were frustrated and stayed with us until got problem solved. Also couple next our seats had same problem. You thought had computer in checkout line solve these problems. Went though at least 12 solved the problem. Finally look at database finally saw we had tickets. I donot understand why got separate tickets for seating and presentation. Never have done this in any other events pass years. More confusion !
Last day almost front line ended up at the last. Presentation half done. We did fine a table opposite end of the room and could hear very well.

22 de dezembro de 2024
Classificada 5 em 5 estrelas

Staff was great

Staff was great. Breakfast Sandwich for the bus ride was a nice touch. CFP SMU Blanket was a nice surprise. No complaints - best On Location trip I have taken this season!

20 de dezembro de 2024
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Resposta da onlocationexp.com

Hi RB,

Thank you for the kind words! We're glad to hear your experience with us was a pleasant one and we hope for the opportunity to host you again in the near future.

Classificada 5 em 5 estrelas

The trip was well planned

The trip was well planned, organized, and first class. Hotel accommodations were also first class.
Departing from the airport (Newark) was handled well: however, leaving the airport was not very well organized and lacked assistance.

8 de setembro de 2024
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Resposta da onlocationexp.com

Hi George,

Thank you for your feedback! We aim to provide experiences that are not only memorable, but seamless as well. We'll be sure to pass this along to our team so that they are aware. We hope to see you again soon!

Classificada 4 em 5 estrelas

Should not have to buy both semis & finals tickets

This was my 7th vball final four. The pre-game food & drink was decent and meeting Olympic volleyball player Haleigh Washington and coach Karch Karaly was wonderful. My main issue is given how finals are 3 days after semis, we should not be forced to buy both semis & finals (used to be able to choose semis or finals or both). Then have to deal with selling finals ticket or committing to hotel & travel from Wed-Monday—not great value!!

19 de dezembro de 2024
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Resposta da onlocationexp.com

Hi Mark, thank you for your review. We're glad you got to have a cool experience with Haleigh and Karch! We will pass along your feedback regarding ticket bundling and hope to host you again in the future!

Classificada 2 em 5 estrelas

Make sure you understand what you’re paying. Don’t assume from one experience with them that you will have the same experience somewhere else

Our location was changed without notice from inside the stadium to almost a half mile outside of the stadium with no complimentary shuttles. In Greenville, SC for the Sweet 16 a few years ago, we enjoyed prime seating and could go back and forth to eat and drink at our seats.

5 de abril de 2024
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Resposta da onlocationexp.com

Hello Theresa,

Thank you for providing us with this feedback! It is important to us to hear from our guests so we can ensure we are consistently providing the service you expect.

Classificada 4 em 5 estrelas

March Madness

Hospitality room selection was top notch. Only negative was getting to and from the room in Gainbridge. Was a nightmare.

22 de março de 2024
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Resposta da onlocationexp.com

Hi Chris, thank you for your review. We're sorry to hear that navigating to your room was tough. We will pass your feedback along to the event team, so we can continue to improve our offerings. We hope to host you again in the future!

Classificada 5 em 5 estrelas

Very Accommodating

We had to cancel our Nascar Darlington trip last year due to ER Hip Replacement surgery. OnLocation worked with us to hold our trip off for a year and rebooked it with no problem. Very understanding and accommodating to us.

14 de outubro de 2024
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Resposta da onlocationexp.com

Hi Anita,

Thank you for your review! We're sorry to hear you were unable to join us last year, but we're glad we were able to accommodate you for a future experience. We look forward to hosting you!

Classificada 4 em 5 estrelas

Transportation great; food/beverages VERY disappointing - $15 value

The transportation arrangement was terrific! However, the food/drink component was extremely disappointing - a boxed sandwich/salad/cookie on the way out (to make matters worse, I am gluten intolerant so the only thing I could eat was the salad and could not have seconds) and the alcoholic beverages were almost nonexistent. On the return trip, again it was a snack box and they ran out of mixers so I only got one cobbled together drink for a gin and tonic which was made with ginger ale (ugh).

9 de novembro de 2024
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Resposta da onlocationexp.com

Hi Sandra, thank you for your review! We're sorry to hear you were disappointed by the food and beverage offerings. We will pass along your feedback to the event team so we can continue to improve our hospitality. We hope to host you again in the future!

Classificada 3 em 5 estrelas

Men's NCAA 2023 and 2024 Basketball Semi's and Final

We bought tickets to both the 2023 and 2024 Men's NCAA Semi and Final games. Great seats, reasonable price. Perks promised in the 2023 game weren't delivered (due to sales they claim). These included food/beverages. Also, we were supposed to get souvenir tix from the final game but instead we got them for the semi-final game. We did get the souvenir tix for the 2024 final game.

16 de março de 2024
Classificada 5 em 5 estrelas

The 2024 OnLocation experience in London England at Tottenham Hotspur Stadium

From the English soldiers dancing when we walked in, to the English telephone photo booth, to the band, the drinks, the food, the atmosphere, the NFL player coming. The entire experience was amazing from beginning to end.

6 de outubro de 2024
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Resposta da onlocationexp.com

Hi Terri,

Thank you! We're so glad to hear you had a great time with us and we hope to host you again soon!

Classificada 2 em 5 estrelas
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Resposta da onlocationexp.com

Hi Robert,

We're sorry to hear you've had trouble getting in touch with us. Our Guest Services team is available Mon-Fri, 9am-7pm ET and Sat-Sun, 10am-5pm ET. You can reach us by phone during these hours at 800-591-9198, or by email at guestservices@onlocationexp.com.

Classificada 3 em 5 estrelas

The experience in Brazil was way below our expectations. not that…

The experience in Brazil was not that good. After waiting an hour past the time to enter the stadium and waiting in line another hour to get to gate , only to be told I couldn't bring my back pack inside and had to go check it in some 500 yards across the parking lot from the gate. Once inside, there was no one there to guide us to the tailgate party which only turned out To be 2hours instead of the 4 hours in the package. After the party it took us 30 minutes to get to our seats with the help of a guide who showed us where they were halfway around from the party. The game was very good, but again after the game the supposed to be housepartaliy from on location was no where to be found. The whole set up was really off, and I feel that we were rob on the price considering the assistance we received and the price we paid. I would love to do more events with on location but, I'm afraid that it will turn I to another bad experience.

6 de setembro de 2024
Classificada 5 em 5 estrelas

My sales representative Parker…

My sales representative Parker Chestnutt was so helpful with my experience. The process was super quick and easy. Parker was so nice and informative

21 de outubro de 2024
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Resposta da onlocationexp.com

Hi Kayla,

We love to hear this! We'll be sure to share this review directly with Parker and we're so glad to hear that you've enjoyed working with him. Thank you!

Classificada 5 em 5 estrelas

very helpful during the whole process…

very helpful during the whole process of finding and defining the right product for me and for the payment .

27 de dezembro de 2024
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Resposta da onlocationexp.com

Hi Ricardo,

We're happy to hear we were able to help find the best package for you. We look forward to hosting you at Super Bowl LIX!

Classificada 4 em 5 estrelas

Ole Miss

Everything with on location was great. Friendly staff & transportation.

26 de outubro de 2024
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Resposta da onlocationexp.com

Hi Edward, thank you for your review. We hope to host you again in the future!

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