OnLocation proivided a once in a lifetime experience for us. Ford and Franco were the defintion of exceptional service. The perks included in the package we received were executed flawlessly. There wa... Ver mais
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Horrible experience with this company for the world cup, impossible to get in touch with someone who is from the USA and always get someone who cannot understand or deal with the situation. God kno... Ver mais
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Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Ver mais
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Almost failing to deliver on a once-in-a-generation experience Where we started - We booked premium hospitality through On Location for the Scotland vs Morocco FIFA World Cup match at Gil... Ver mais
A empresa respondeu
3,7
Aceitável
458 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
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Great service from representative…
Great service from representative before and after purchasing tickets/package.
9 de fevereiro de 2025
Opinião espontânea
Resposta da onlocationexp.com
Hi Toby,
We're so glad to hear you had a positive experience with our representative. We strive to provide excellent customer service and it's wonderful to know we met your expectations.
Best customer service
Your customer service. Always available and helpful.
9 de fevereiro de 2025
Opinião espontânea
Resposta da onlocationexp.com
Hi Gerrilyn,
Thank you for the kind review! We appreciate your kind words about our customer service team, as we strive to provide excellent support to our customers. We hope to host you again soon!
Everything went just like advertised
Everything went just like advertised. Well planned, good communication, not a single problem. Peace of mind that our money was securely expended for such an expensive event
9 de fevereiro de 2025
Opinião espontânea
Resposta da onlocationexp.com
Hi Eric,
Thank you for a wonderful review! We are thrilled to hear that your experience was everything you hoped for. It's great to know that our planning and communication contributed to a stress-free and enjoyable event for you. We hope to see you again soon!
Top notch!
On Location is a top notch elite hospitality provider. This is my third year working with them for Super Bowl. I trust them to take care of my guests and I so very much. They are an extension of my team for elite sporting events.
9 de fevereiro de 2025
Opinião espontânea
Resposta da onlocationexp.com
Hi Stephanie,
Wow, thank you for your kind words and for choosing us for your Super Bowl events. We truly appreciate your trust in us. We look forward to continuing to work with you in the future.
Do not over charge for tickets.
Do not over charge for tickets.
9 de fevereiro de 2025
Opinião espontânea
On Location took amazing over the top
On Location pushed an amazing experience over the top by taking all of the hassle out of planning and offering so many extras. It really felt like a VIP treatment even from our lower tier package. All we had to do was get to and from our local airport, and they took care of everything in between. All we had to do was focus on the event and exploring the city.
9 de fevereiro de 2025
Opinião espontânea
Resposta da onlocationexp.com
Hi Stephen,
We are so happy to hear that you had such a wonderful experience with us! We strive to make every trip as seamless and enjoyable as possible, and it sounds like we achieved that for you. We are thrilled that you felt like a VIP, even with our lower tier package. We appreciate you choosing us for your trip and hope to see you again soon!
3 Year Customer
We have booked with On Location for three years for Pro Bowl Games experiences and we have unmatched access to the field and players. So much so, that we see kids crying because they cannot get the access we get with On Location. I stop the parents and tell them to book with On Location next time because its so awesome. We get the skills challenge and Saturday closed practice which are not open to the public. It’s amazing and we make so many memories with On Location and the experiences. My son was on the field the whole time during the Pro Bowl. And its surprisingly affordable too compared to other events like the Super Bowl. Are there hiccups? Yes! The NFL is notorious for changing rules from year to year and On Location is at the NFL's mercy but all in all we are pleased and will keep booking with On Location.
2 de fevereiro de 2025
Opinião espontânea
Resposta da onlocationexp.com
Thank you for sharing your positive experience with us! We are thrilled to hear that you have enjoyed our Pro Bowl Games experiences for the past three years. We understand the importance of creating unforgettable memories, and we are delighted that you and your son have had such amazing access to the field and players. We greatly appreciate you recommending us to fellow fans as well! We look forward to welcoming you back for future events.
I have paid almost $50,000 for 4 Final…
I have paid almost $50,000 for 4 Final Four tickets, rooms, etc…I still have no idea what my package includes. I have called several times and received vague answers. Very poor service for such a premium price!!!!
2 de fevereiro de 2025
Resposta da onlocationexp.com
Hi David,
We apologize for any lack of clarity regarding your package details. I do see here you were able to connect with one of our agents yesterday, so we hope they were able to answer your questions. As a reminder, we will also be sending a more detailed event itinerary closer to the event date that will contain more specific details for you, such as where and what time everything will take place. We appreciate your patience as we iron out those details. Should you have any additional questions in the meantime, please feel free to contact our Guest Services team again. We value your feedback and thank you for sharing this with us. We look forward to hosting you!
Unethical and abusive
Unfortunately, due to your unethical and abusive way of marketing the Mexico Series for WC2026, I had to cancel my priority access and for the first time not be in Hospitality at the World Cup. I hope you can convey my complaint and deep discontent to managers since in less than 10 days raising the price from $9,595 USD to $14,250 speaks very badly of you, thinking that we will not notice or thinking that we are stupid and you can trick us all.
Prices had already risen quite a bit compared to the previous World Cup, but now wanting to abuse like this speaks of what a terrible company you are.
Dont you dare to think you can fool us!
2 de fevereiro de 2025
Opinião espontânea
Resposta da onlocationexp.com
Hi Carlos,
Thank you for your feedback regarding the recent price changes for the upcoming World Cup. We sincerely apologize for any frustration or disappointment you feel as it relates to this. While we are sorry to hear you will no longer be joining us, we do want to assure you that your feedback has been passed along to the appropriate parties. We hope for the opportunity to host you in the future.
Do not buy on location
Do not ever deal with on
location. they will sound awesome. promise the best and are the worst at responding. I bought my Super bowl tickets Jan 7 and still
do not have them to sell. DO NOT DEAL WITH THEM
7 de janeiro de 2025
Opinião espontânea
Resposta da onlocationexp.com
Hi Annette,
We apologize for any frustration regarding the timeline of your Super Bowl tickets. Our standard timeframe for transferring tickets is a week before the event, and at this time, most of our guests have received their tickets. If you have not yet received them and would like to check on the status, please feel free to reach out to our Guest Services team at 800-591-9198. We look forward to hosting you at the event.
Emily Patterson has worked with us…
Emily Patterson has worked with us several years and is always diligent in responding. She does a wonderful job with setting expectations and providing clarity & transparency on the experience. She always checks in on site to see if we need anything even during these busy events. She is 1/1.
25 de abril de 2024
Resposta da onlocationexp.com
Hi Joshua,
Thank you so much for the wonderful review! We are thrilled to hear about your positive experience and we will be sure to pass this along to Emily directly. We are so proud to work with such an amazing and dedicated team. Thank you again!
They won't return my phone calls...still waiting for tickets I bought in June
I definitely would not recommend On Location. I bought my tickets in June & as of January 28th, my tickets are not here. I spent a fair amount of time yesterday trying to pursue this with them, but they don't (or won't) answer the phone.
28 de janeiro de 2025
Opinião espontânea
Resposta da onlocationexp.com
Hi Kevin,
We are sorry to hear if you have not yet received your tickets. Our standard timeframe for ticket delivery for your event is one week prior to the event, so you should be seeing your tickets in the next few days. I do see here you have been emailing with both your sales representative and our Guest Services team so we hope your inquiry has been resolved. Thank you!
I would definately NOT recommend On…
I would definately NOT recommend On Location. They will promise the moon and not deliver. I paid in full for my super bowl tickets Jan 7 and still have no idea where they are. Furthermore the pre game pkg that I also got with the tickets cannot be sold with my tickets. This company should not be backed by the NFL
22 de janeiro de 2025
Opinião espontânea
Resposta da onlocationexp.com
Hello Annette,
Thank you for your feedback here! We are very sorry for any disappointment here! The tickets are currently in the process of being transferred to our guests accounts. The hospitality portion of the package can be transferred to a new attendee if you are unable to join us. We simply would need you to contact us with the new guests information and provide them with the hospitality credential. You could then transfer them the event tickets! Please reach out to us directly at guestservices@onlocationexp.com with any questions.
My rep is AMAZING!!
My rep, Paul is AMAZING!!
Some of the events last year were not as fun as previous years, but I always enjoy the Super Bowl game program, a clear bag (if you can this year), and all of those wonderful gifts. Those gifts make me feel appreciated
10 de fevereiro de 2024
Resposta da onlocationexp.com
Hi Tanya, thank you for your review! We appreciate your loyalty and hope to continue to improve our events to ensure they are fun and engaging. We hope to see you again soon!
Tailoring trip to integrate with pre-Open travel plans and self planned travel post NZ trip.
You listened to my requests for arrangements, communications, and upgrades.
6 de janeiro de 2025
Resposta da onlocationexp.com
HI there,
Thank you so much for your positive feedback! We look forward to you joining us again in the future!
Everything was wonderful
Everything was wonderful . It’s great location and it was all in very good condition & very clean.
I do wish you would provide some staples in the kitchen - sugar, salt & pepper, oil and vinegar, tea,
21 de outubro de 2024
Resposta da onlocationexp.com
Thank you for this feedback! We will be sure to pass this along to our operations team, but are glad to hear you had an excellent time overall!
Good communication and always picked up…
Good communication and always picked up the phone.
4 de janeiro de 2025
Resposta da onlocationexp.com
Thank you, Don!
Very profesional
Very professional and helped with getting our packages set up for Mania
8 de janeiro de 2025
Resposta da onlocationexp.com
Thank you, Quentin!
My ticket sales executive
My ticket sales executive, Gerardo, was great to work with. I was specifically looking for club seats behind the NFC bench and he monitored tickets as they were released in batches and contacted me when he had exactly what I was looking for. We ended up with front row club seats! Thank you!!!
27 de novembro de 2024
Resposta da onlocationexp.com
Hi Eric,
We're so happy to hear you've enjoyed working with Gerardo and that he was able to find a package that fits your needs. We'll be sure to share this with him. Thank you!
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