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Open Fibre Opiniões 

180
•
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Good service until something goes wrong then they just don't seem to care or even bother responding to logged faults. Our broadband has currently been down for 3 days and no one has attended or even a... Ver mais

Classificada 1 em 5 estrelas

Early hours thursday 2am-6am apparently was doing a maintenance.. woke up to no internet 2 days now Still no internet and all open fibre are saying is its been passed on to home telecom to be sorted... Ver mais

Classificada 5 em 5 estrelas

Engineer arrived and router arrived on agreed date. All ran smoothly and instantly had a great connection with fantastic speeds. The next day however we ran into some problems with the connection. It... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fibre just came to this area and was eager to leave sky broadband, from beginning to end the service has been above and beyond install was quick, prompt and efficient. Had an initial router issue whic... Ver mais

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Built to handle all your WiFi needs

Perfect for streaming, gaming, work, and learning

3,0

Aceitável

TrustScore: 3 em 5

180 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,0

Todas as opiniões

(180)

3 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

They will Scam you!!!

they don't care about there customers just there pockets! they scam people with autism so trust me they will scam you too!!!

24 de março de 2024
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Hi Charlie, I assure you we do not scam anyone, regardless of wether they are autistic or not, im sorry you've had a bad experience, please send us your details so that we can contact you and fix whatever issue you have.

EDIT - 2nd reply, Hi Charlie, we have tried to contact you via trustpilot and havent had a response, we are unable to locate your account with us to contact you please send us a message, hop on. live chat or give us a call, we'd love to fix your issue.

Classificada 4 em 5 estrelas

I recently apologised to Open Fibregave Open Fibre a pretty…

I recently gave Open Fibre a pretty abysmal review, well, I would just like to say, I have spoken to a very nice guy, Ben Chetham and he assures me that my issue with them would be sorted out. I thank Open Fibre for this reassurance, my mind is rested now, thank you Ben

19 de março de 2024
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logótipo da Open Fibre

Resposta da Open Fibre

Thank you Melanie, as per our chat we will resolve this issue for you, please bear with me, Ben.

Classificada 5 em 5 estrelas

Tom to the rescue

Big thanks to Tom from Hessle office who was super helpful sorting any issues, definitely 5***** to him.

13 de março de 2024
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logótipo da Open Fibre

Resposta da Open Fibre

Thank you for your great review Steve, we are always here if you need us.

Classificada 5 em 5 estrelas

I left Kcom and went with open fibre 4…

I left Kcom and went with open fibre 4 months ago now, and I have to say what an easy experience it was to switch. The service I received was fantastic, I haven’t had any issues with the internet, it’s fast and reliable and much better value for money! Thankyou so much

29 de fevereiro de 2024
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logótipo da Open Fibre

Resposta da Open Fibre

Thank you for your great review!

Classificada 2 em 5 estrelas

Disappointed! Check your speed.

installation was fine and WiFi Luke was great.
Speeds are poor. If you check what you are getting vs what you pay for it’s a con. Rang and emailed lots of times. Payed for 1000mbs was getting 400mbs. They was supposed to adjust my monthly payment to 500mbs and I’m still paying full price a year on. Average speeds between 300-400 mbs. They just keep asking for screenshots of the speed tests.
Drops off now and again, doesn’t reach every room in the house like the sales guy said.

1 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I too have the mis fortune to belieave …

I too have the mis fortune to believe in their unbelievable poor service , i am at present waiting for their non existence sales people to contact me , they are quick to blame their contractors but if you contact their supplier MS3 you will find its them thats not doing tbeir job , avoid at all cost , remember MS3 sales team direct you to these , its actually owned by Home Telecom which is part of Talk Talk and is in fact a front company , avoid at all cost , you wish you had @@

4 de novembro de 2023
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Hi James, Im sorry to hear you've had this experience, please could you call us on 01482 680080 option 2, this will get you through to our Hull Office and we can resolve your issues. To be clear, we have not been brought by Home Telecom, they look after some of our back office services, please give us a cal to help resolve this issue,.

EDIT 22nd FEB - Hi James, we have had chance to further look into this, apologies it took so long, but you are not actually booked in with us, you booked in via the MS3 website and chose Home Telecom as your provider, not Open Fibre, this explains why you are getting through to Home Telecom, and not us.
To repeat, 01482 680080 option 2 gets you through to our Hull Office, but sadly we wont be able to help you as you are not our customer, you signed up with Home Telecom, but we can pass any concerns onto them and as them to contact you should you like

Classificada 5 em 5 estrelas

5 star service 👏👏👏

Been with open fibre for 3 months now ...don't think I have ever had to restart the router even its been brilliant 👏 the kids are happy gaming with no issues so win win! Would recommend to anyone . Thanks for a great service

30 de novembro de 2023
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us!

Classificada 5 em 5 estrelas

Open Fibre does what it says!

Recently all my street was dug up to install fibre optic cables so wanting to avail myself of the latest technology I contacted Open Fibres Wi-Fi Luke as I had heard good reports about him and I haven’t been disappointed! Installation was virtually next day by Luke himself and have had no issues since. Well done one and all.

4 de dezembro de 2023
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logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us, we'll make sure Luke & the team are aware of your great review.

Classificada 5 em 5 estrelas

Such polite people and great and…

Such polite people and great and reliable service especially luke and jack thanks

25 de janeiro de 2024
Opinião espontânea
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Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us, we'll make sure Luke & Jack are aware of your great review.

Classificada 5 em 5 estrelas

Wi-Fi Luke kind regards!!!

I am impressed by the excellent support, always a quick response and solution to any problems. Thanks a lot to Wi-Fi luke Kind Regards l!

25 de janeiro de 2024
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logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us, we'll make sure Luke & the team are aware of your great review.

Classificada 4 em 5 estrelas

Quick installation & great service. to…

Quick installation and great guys to speak to. The WiFi hasn't faultered yet. Good service all round.

23 de janeiro de 2024
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us, we'll make sure Luke & the team are aware of your great review.

Classificada 5 em 5 estrelas

Great Service

Great communication! WiFi Luke has just contacted me providing me with a local number should I need to contact him with any issues that may arise.

Had the service a couple of months now and not had any issues with the wifi at all. So much better than our previous supplier!

22 de janeiro de 2024
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us, we'll make sure Luke & the team are aware of your great review.

Classificada 5 em 5 estrelas

Excellent service

Everything from start to finish was excellent. The internet speed is so much faster than my last supplier.
Installation was carried out seamlessly.
I cannot fault this company in any way and would recommend them without hesitation. Also unlike my other supplier you get to speak to a real person on the phone and not a chatbot, that was impossible to get past.

5 de dezembro de 2023
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us, we'll make sure the team are aware of your great review.

Classificada 4 em 5 estrelas

Good stuff after a slightly sticky start!

Few hiccups during installation. Basically too many cooks! Signed up with one person, two came to do work outside, another inside and another deliver router. Inside engineer also called away for an hour. Consequently what should have been an hour or so, took ages! But...as I believe a relatively new company, organising, setting up and learning what customers need/want in practise and not just theory, teething troubles to be expected and things do go wrong!
What I can say is sign up a dream. Everything went according to plan, date and payment arrangements straight forward, and once up and running no issues. Today had a follow up call from Luke, great chat, discussed initial teething problems with installation which I believe are likely to be overcome, if not already and I've been provided with a direct number for any future issues available 7 days a week. So all I can say is, overall well done and give them a try. And did I say Great price??

30 de novembro de 2023
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us, we'll make sure Luke & the team are aware of your great review.

Classificada 5 em 5 estrelas

Really easy install and great speeds…

Really easy install and great speeds for a fraction of what we were paying before!

Great customer service too with a direct number to call Luke with any issues, if there ever are any! Would definitely recommend, couldn’t fault it :)

17 de janeiro de 2024
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us, we'll make sure Luke & the team are aware of your great review.

Classificada 5 em 5 estrelas

Resolved issues. Great speeds.

Engineer arrived and router arrived on agreed date. All ran smoothly and instantly had a great connection with fantastic speeds. The next day however we ran into some problems with the connection. It kept cutting out and lights were flashing. More engineers were sent out and the box was changed. We initially still had a couple of issues but between the help desk, engineers and MS3 they resolved our issues and everything has been great since. Really helpful and clearly care about their customers. Review based on the fact they resolved issues and despite initial hiccup, we're now receiving a great service.

16 de janeiro de 2024
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us!

Classificada 5 em 5 estrelas

Had open fibre fitted in December wifi…

Had open fibre fitted in December wifi luke came and finished the instal, which has performed faultlessly and better speeds than kcom.
Only issue is reaching the back bedroom due to design of house (had same issue with kcom). WiFi luke is on the case and sorting it for me. Excellent service, excellent support and will highly recommend to everyone 👍

4 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service, great company to use. No problem is unfixable. Quick installation too. Any questions that came up they were happy to help with. WiFi Luke was the chap who helped me through it all.

16 de janeiro de 2024
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us, we'll make sure Luke & the team are aware of your great review.

Classificada 5 em 5 estrelas

Fantastic..

Me too, had it installed on the 18 dec as new customer, I haven't even spoken to anyone or had to do anything, the engineers came in few minutes work and they were gone, only to have access half an hour later... fantastic, fully up to speed, so far so good. Thank you MS3/Hull fiber

18 de dezembro de 2023
Opinião espontânea
logótipo da Open Fibre

Resposta da Open Fibre

Thank you very much for your review, please dont forget to tell your friends and family about us!

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