We cannot praise, or recommend, Optama highly enough. A first class service and experience from start to finish. The communication and support from the office team was great; always there to provide... Ver mais
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Leia as opiniões dos outros
The guys John and Johnny were first class nothing was an issue to them re moving beds and lifting carpets and all put back down, these 2 guys are an asset to Optama
Friendly service from start to finish. No hard sell, which I hate! Michael was very helpful, even before I had decided to go with Optama. Had cavity wall and loft insulation installed, both extrac... Ver mais
I cannot praise Optama and its work team highly enough. Many thanks to Linda, who managed the project, always cheerful and encouraging. Gillian, Cheryl and Lyndsay were patient and supportive throug... Ver mais
Informações sobre a empresa
Escrito pela empresa
Optama Renwables are based in Glasgow and cover the whole of Scotland. We are an MCS approved experienced renewable installer offering Solar Pv and Air Source Heat Pump Installations. In addition we also offer and deliver Eco4 funding and installations across Scotland.
Informações de contacto
Floor 1 - 27 Dava Street , G51 2QT, Glasgow, Reino Unido
- 0141 423 2440
- admin@optama.co.uk
- optama.co.uk
4,6
Excelente
125 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Never showed up twice without valid explanation
Initially called to ask about booking a service for my boiler, my details were taken and I was told I would get a call back. A day later I received a call back to organise the service. Having waited in all day for the service no one showed up so I called the office and the agent told me that the engineer had reported no access. The agent was as confused as I was annoyed that the engineer had neither been or phoned to say why, then the agent said he would rearrange it for the next day. Unfortunately I stayed in again all day the next day and again no one arrived. Calling back in I spoke to the same agent who said he would attempt to contact the engineer and call back. Though he did call back he had failed to speak with the engineer and said he would keep trying and get back to me by 5:30pm. I never received that call so have wasted my time with this company and will now need to try another.
13 de agosto de 2021
Opinião espontânea
Resposta da Optama
Hi,
Thanks for the feedback.
This job was via a 3rd party service company so we had no control over the customer journey and there was some confusion around which company was attending the job.
Apologies for any inconvenience caused
Boiler service
Really happy with all the service received.
I called up the office at 15:45 as I hadn't heard anything and wasn't sure if an emergency call had happened that would delay the work. I was given a really informative response explaining that I would be the engineer's next visit, the area he was in now and the time he arrived at that job.
Engineer called ahead when en route and was really pleasant and professional. Serviced the boiler, helped explain how I can top up the pressure and generally what drops in pressure mean. Once finished, let me know everything was OK and headed off.
7 de janeiro de 2021
Opinião espontânea
Resposta da Optama
Thanks for the positive review Craig
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