OPTIC ONE Opticals LLC Opiniões 

17
TrustScore: 4.5 em 5

4,5

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Informações sobre a empresa

  1. Oculista
  2. Fornecedor de lentes de contacto

Escrito pela empresa

Optic One Opticals is one of the highly-rated Opticians in Hamdan Street, Abudhabi, UAE.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

17 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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4,5

Todas as opiniões

(17)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Prescription Optics Online - Efficient

Reached out to the team online. The process was simple and easy to place a trial order for frames and then to place the actual prescription order. Items were delivered for trial within a day, trials collected within a day and final prescription delivered within a week. Efficient and highly recommended.

8 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

They were really easy to work with and really helpful. I have a really high prescription and was looking for sports goggles. They spent so long helping me, telling me which frames could or could not work, suggesting options that would work well, suggesting small changes to the prescription to make it work. Just great support during the whole process.
The glasses themselves look really good and work really well. I'm just waiting for them to take their first big hit, and see how they hold up afterwards.

12 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had a trouble with my hard lense

I had a trouble with my hard lense. And I tried to fix it but I couldn't. But the optician of Optic One fix rreally well. He's very kind and had a good skills. I'm really appreciate this store. Thank a million

30 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I've been here in UAE for 2 years

I've been here in UAE for 2 years. I'm looking for Colored Contact lenses with astigmatism, I've been to several optic shops but they only recommend one to me, they have clear lenses available and they don't have colored lenses with astigmatism. I used to work for a big company in the Philippines which is EXECUTIVE OPTICAL (EO) and I messaged a doctor about what lenses I can get with astigmatism and she said toric lenses are the best. So I searched for toric contact lenses and I found out that Optic-one has Toric Colored Contact Lenses so I sent a message and yes they have the color I want. I ordered it right away and it arrived quickly. I expected 3-4 weeks but now it's here and I'm using it. It's so beautiful and light on the eyes, I highly recommend OPTIC-ONE and they are so approachable and they reply quickly. I'm living in Sharjah but I ordered this lens in Abu Dhabi. Thank you so much and I'm happy with my clear vision and very affordable. I will order again 😊

26 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Optic One saved my trip! Thank you!

I arrived in Abu Dhabi only to realise I forgot to pack my contacts—panic ensued! A quick WhatsApp chat with a very helpful Optic One associate let me know that if I ordered by 12 I could have my lenses the next day—-and then they arrived at my hotel two hours later!!! It was the most amazing service and immediately took away my stress. The cost was fair, the lenses my exact brand and quality and the customer service was brilliant. This is a five-star review. Thank you for saving my trip and allowing me to “see” Abu Dhabi.

17 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I’m really happy with my experience

I’m really happy with my experience! The glasses arrived quickly, were beautifully packaged, and even included a cleaning spray and cloth. Everything was done with such care and attention to detail. The service was fast, kind, and professional. I highly recommend them and will definitely order again. Thank you!

27 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Definitely one of the best

Definitely one of the best, even when compared to the giant chains around here. I had modest expectations when I visited, but the value I received far exceeded the price I paid. Truly world-class service

6 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

OPTIC ONE SCAM

Worst experience ever being in dubai! They sold me a daily wear lens as a monthly lens. I have ordered the same thing from various websites and have always recieved a different packaging which doesnt say not to be sold separately! Upon questioning them they gave me an excuse that it means not to sell a single lens but that’s not true because i have seen it online. I asked them to refund the lens as i haven’t opened them AND the shade is different from what i get from other websites but they refuse to do so or respond to my emails now. Their policy says 7 days return and they conveniently told me they cant do it. OPTIC ONE IS A SCAM. PLEASE DONT ORDER FROM THEM! Im attaching the original and their version of the lens in the picture. You can see their lens says not to be sold separately AND the box says daily wear.

29 de agosto de 2023
Opinião espontânea
logótipo da OPTIC ONE Opticals LLC

Resposta da OPTIC ONE Opticals LLC

Dear Minahil,

Thank you for sharing your thoughts on Trustpilot. We're disappointed to hear about your experience, but it appears there may be some misunderstandings. We would like to clarify a few points:

Type of Lens: You mentioned that we sold you daily wear lenses as monthly lenses. However, you ordered Air Optix Monthly Colored lenses, and we delivered exactly that. Alcon, the manufacturer, does not produce daily disposable lenses under the "Air Optix" brand name. If there's any confusion, Alcon can provide further verification.

Packaging Disclaimer: You noted the packaging says "not to be sold separately." This is a recent addition by the manufacturer, Alcon, indicating that the lens blisters shouldn't be sold individually. It's not an indicator of the lens type.

Return Policy: Our 7-day return policy is applicable if the product is unopened, adhering to international safety standards. In your case, the product delivered matches what you ordered, and the package (lens box) must remain unopened to be eligible for a return.

"Daily Wear" Labeling: The term "daily wear" in the context of contact lenses means they are intended for daily use but not for extended, overnight wear ( in simple terms, you cannot sleep with a daily wear lenses in, you have to remove them 'every day' ). It's different from "daily disposable," which are lenses you throw away after one day's use. If you're uncertain, Alcon can clarify these terms.

We have previously shared all these details via email, but it seems there's still some confusion. We hope this clears up any misunderstandings.

Classificada 5 em 5 estrelas

Latest products and best service

They have the best lens brands and reasonably priced frames. I got my Polarized Transition lenses from them and I was told that I'm the first customer who bought it after they added this product to their portfolio in July 2022. Very happy about the product and their service.

11 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

One of the finest Opticians

Based on my experience, they are one of the finest Opticians in Abudhabi. Great choices of products especially in the budget range eyewear. Professional and well mannered staff as well.

15 de dezembro de 2020
Opinião espontânea

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