ZERO subscribers an ZERO support
ZERO subscribers and ZERO support.
I started using the tool on my website and I kept receiving emails saying I was reaching the limit of subscribers, but see nothing on the Wordpress dashboard.
They are good on trying to charge my credit card. I was smarter and blocked it before they did. What they are NOT good at is on giving support. There is NO way you can contact them if you are not a paying user yet.
Resposta da OptinMonster
Hi Gabriel,
Thank you for sharing your experience with our tool, and I apologize for any frustration you've encountered.
Firstly, I'd like to clarify that our plans are based on page views, which are impressions of the campaigns on your website, rather than subscribers. The free plan comes with 500 free page views, and emails are sent when you approach this limit to ensure uninterrupted service. This notification is designed to help you manage your plan effectively.
In the event you are charged and feel that a refund is necessary, please note that we offer a 14-day, 100% no-questions-asked money-back guarantee. You can find more information on how to request a refund by visiting this link: https://optinmonster.com/docs/how-to-request-a-refund/
Additionally, I'd like to assure you that we do indeed offer support to both our free and paid users. Free users can access support through the WordPress.org plugin page. You can also create a support ticket by visiting https://optinmonster.com/docs/. You can also reach out via email on support [at] optinmonster [dot] com. Our team is committed to helping all users, regardless of their subscription level.
We value your feedback and appreciate your patience. If you have any further questions or concerns, please feel free to reach out to our support team using the channels mentioned above. We're here to assist you and ensure you have a positive experience with our tool.
Thank you for trying out OptinMonster, and we look forward to helping you resolve any issues you may be facing.