I purchased the 400 watt system off Amazon in March 2026. Unit worked for a time, then began to exceed specifications and then failed. Contacted company for warranty replacement. New unit arrived.... Ver mais
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Quality product with fast shipping. Should stop advertising products that are not available. Reasonable pricing.
I decided to put 440W solar panel into use for the first time, and while using solely USB-C charging, and noticed a strange smell. One block of cells literally baked off, now the overall power seems t... Ver mais
He pedido una manta solar el 28 de mayo. Dentro de poco va a hacer un mes y tras varios correos electrónicos no recibo respuesta de porque se está retrasando el envío ni tampoco me dicen cuando se es... Ver mais
2,7
Mau
28 opiniões
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The parcel received was uncomplete
I ordered on 14 Abril 2026 OptiSolex 440W Portable SolarBag Kit
The parcel received was not complete.
Items missing are SolexBrick S1 and the two extension cables.
I sent a few emails to request to fix the issue, but they are not replying any of them at 20 May 2026
11 de maio de 2026
Awsome product
Awsome product, it's everything everyone rave about. Support was Support helpful.
Came in time for my camping road trip to celebrate 15th years anniversary. I really appreciate Support team makes a big effort to send my order in time.
29 de abril de 2026
Top Quality new solar company that…
Top Quality new solar company that delivers. Bought items through crowdfunding, then from their web site. Top quality, innovative features, and well packaged.
31 de outubro de 2025
OptiSolex = Awesome
The company kept me apprised of what was going on throughout the whole process
19 de novembro de 2025
Was one of the first supporters
Was one of the first supporters. They missed the ship date by about a month and then only shipped out half the product, meaning they sent out the panels but not the MPPT. They keep giving excuses about when it will ship but its almost October, 4 months after the product was supposed to ship, and I have a useless panel with no MPPT. No replies, no response, just more empty promises. DO NOT SUPPORT THIS COMPANY
14 de setembro de 2025
Opinião espontânea
Resposta da OptiSolex
Thank you for your message and for your support since our Kickstarter campaign.
During final testing of the SolexBrick S1, we identified an issue where the cleaning material used in the PCBA reacted with the adhesive, which caused the product to fall short of our shipping standards. To ensure quality and long-term reliability, we sourced improved materials and have been remanufacturing all affected units.
The good news is that the S1 has now passed all required tests. We expect to share a detailed update later this week with the latest progress and specific timelines. We remain committed to air shipping the S1 to every backer who purchased it within this month.
We truly understand your frustration and sincerely apologize for the inconvenience this has caused. If you have further questions or would like direct assistance, please contact us at support@optisolex.com, and we will assign a dedicated support representative to assist you one-on-one.
Thank you for your patience and understanding.
Customer support is dire.
Customer support is dire.
Edit 03/07/2025
Surprise Surprise. I have now received a coherent communication rather than the repeated perform self service in a fashion that wouldn't work.
Was that influenced by the low rating review or just coincidental?
UPDATE 30/07/2025
Looks like they have upped their business model in customer support so we'll see how it flows through to delivery and beyond.
30 de junho de 2025
Opinião espontânea
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