I must say the best customer service I have ever had from the Order E, specially I must mention one name Mr Sayeem, who is truly the best. He helped me to set up my caller ID and the new Epos system,... Ver mais
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Leia as opiniões dos outros
I have got online orders series And ordere is is very good series and ali bhi we had good series frome him i hi le recommend ppl to try them
A empresa respondeu
My name is Mohammed Rumon, owner of De Raj Indian Takeaway based in Rugby. I have been with this company for 6 months now, and I wanted to share my honest experience. They handle everything f... Ver mais
A empresa respondeu
I am writing a review from Paramount Tandoori Restaurant about the service provided by Order E team. I must give praise to Numan,Wahid,Ladin,Usman and Kaif whom I deal with on a regular basis almos... Ver mais
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Informações sobre a empresa
Escrito pela empresa
OrderE - A complete & Smart Online Ordering Solution, Online Marketing & Website Design for Food businesses. We help restaurants and takeaways to do everything beneath one roof such as online ordering using the web, mobile app, online marketing & customer support without any hidden cost.
Informações de contacto
Victory Business Centre, Somers Road North, PO1 1PJ, Portsmouth, Reino Unido
- 03333444948
- info@ordere.com
- ordere.co.uk
4,8
Excelente
476 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful and friendly
Very helpful and friendly. Satisfied with the customer service.
20 de janeiro de 2026
Opinião espontânea
Resposta da OrderE
Thank you, Abdul Wadud Chowdhury, for your kind feedback. We’re delighted to hear that you found our team helpful and friendly and that you’re satisfied with our customer service. Your support is greatly appreciated.
— Team OrderE
Good service
18 de janeiro de 2026
Opinião espontânea
Resposta da OrderE
Thank you for your review. We appreciate your feedback and are glad you’re happy with the service. If there’s anything more we can do to support your business, please don’t hesitate to let us know.
— Team OrderE
Resposta da OrderE
Thank you, Mohamad, for your feedback. We’re happy to hear that you consistently receive good service from us. Your trust and support mean a lot, and we’ll continue doing our best to support your business.
— Team OrderE
Resposta da OrderE
Thank you, Abdus Salam, for your lovely review. We’re really glad to hear you found our team very nice and helpful. Your support means a lot to us, and we’re always here if you need any assistance.
— Team OrderE
Resposta da OrderE
Thank you, Abul, for your kind feedback. We’re pleased to hear that you found our service very good and our team polite. Providing respectful and reliable support is always our priority.
— Team OrderE
No cash payments options, Lossing customers
No cash option for customer payment. Im Lossing some customers who wise to pay by cash. ORDERE only accept payment online no cash payments.
I asked ORDERE to put an banner on my website to say we ACCEPT CASH PAYMENTS if customer wise to order over the phone, but they refused to do that, so the website belongs to ORDERE not myself. So when they say "your website" that's misleading, if it's was my website them I can add or delete anything, any banner I want.
Website design very basic, doesn't reflect my business,
I'm getting some orders, but these are my regular customers who used to order through ORDER YOYO when they had access to my Google account. Every time customer search my company name the orders will go through ORDERE now as they have access to my Google account now. Not many new customers
Bill is too hard to read Font size in the bill is TOO small compared to other platforms with the same device.
I have credit card marchant account with ORDERE for a while, then contract is coming to end, they offered me new contract 18 month contract with £1 line rental. But I was naive didn't read the full contract, it turned out it's 48 month contract and £1 for 6 months then £22 per month. They didn't even cancel my old contracts so I'm paying for 2 contract same time.
18 de janeiro de 2026
Opinião espontânea
Resposta da OrderE
Thank you, Muhammad, for taking the time to share your detailed feedback. We understand your concerns and appreciate the opportunity to clarify a few points.
OrderE provides online ordering systems, which are designed to accept online payments by default. Cash payments for phone orders are handled directly by the restaurant and are outside the online checkout process. Regarding website content, while the website is branded for your business and used exclusively by you, certain changes must follow platform standards to ensure consistency, compliance, and performance across all sites.
We acknowledge your comments regarding website design, billing readability, and contract terms. All pricing, contract duration, and rental details are outlined in the signed agreement provided at the time of renewal. However, we recognise that contract clarity is important, and we encourage all clients to review terms carefully. If there is any confusion or concern, this should be raised directly so it can be reviewed by our accounts team.
With respect to marketing and customer acquisition, OrderE does not access or control Google accounts without authorisation, and all traffic and orders are directed to your business website. That said, we understand your expectation around generating new customers and take your feedback seriously.
We remain committed to resolving genuine concerns and improving our service. Please contact cs@ordere.co.uk with your business name, postcode, and specific points you would like reviewed, so this matter can be properly assessed and addressed where possible.
— Team OrderE
Resposta da OrderE
Thank you, Maksudur, for your feedback. We’re pleased to hear that you’re happy with our service. Our team is always here to support you whenever you need assistance.
— Team OrderE
So far not bad
As a takeaway owner, I’ve found that Order E offers a promising ordering platform and EPOS system. The upfront cost is quite high compared to other platforms, though the monthly subscription isn’t too bad. While signing up, they make big promises, but follow-up support can sometimes feel lacking—some staff seem dismissive once the signup is complete. With more experience and improved ongoing support, they have the potential to become very successful. I’d also suggest offering emails contact for sales, as it would make communication much easier.
1 de novembro de 2025
Opinião espontânea
Resposta da OrderE
Thank you, Imon, for taking the time to share such detailed and balanced feedback, and for rating us 4 stars.
We’re pleased to hear that you find our ordering platform and EPOS system promising, and we appreciate your honest comments regarding pricing and post-signup support. Your feedback about follow-up communication and ongoing support is taken seriously, as consistency in service is very important to us.
We’d also like to clarify that we do have a dedicated support email — cs@ordere.co.uk
— which is monitored regularly to ensure queries are handled as efficiently as possible. That said, your suggestion around clearer sales communication is noted and appreciated.
If there’s anything specific we can improve to enhance your experience and earn that extra star, please do let us know. We’re committed to learning, improving, and supporting our customers better as we grow.
— Team OrderE
Resposta da OrderE
Thank you, Suhel, for your feedback and for rating us 4 stars. We’re glad to hear that you’re satisfied with our service overall. If there’s anything we can do to improve your experience further and earn that extra star, please feel free to let us know.
— Team OrderE
Brilliant customer service and…
Brilliant customer service and convenient
15 de janeiro de 2026
Opinião espontânea
Resposta da OrderE
Thank you, Matti, for your kind feedback. We’re delighted to hear that you’re happy with our customer service and found the service convenient. Your support is greatly appreciated.
— Team OrderE
The people that set up my account were…
The people that set up my account were very helpful, especially Titon and Mahir, they seem to know the correct way of supporting my small business, throughout the time I have joined OrderE. I would have gave them 5 stars, they just failed me with the worldpay device which I didn't need which was supplied via another colleague, I won't mention any names...unhappy with the time it is taking to sort out, still billing me for that machine even though not used
9 de janeiro de 2026
Opinião espontânea
Resposta da OrderE
Thank you, Mahmud, for taking the time to share your detailed feedback. We’re pleased to hear that Titon and Mahir have been supportive and helpful in setting up and supporting your business — we’ll be sure to pass on your appreciation to them.
We’re sorry to hear about your experience regarding the Worldpay device and the delay in resolving the billing issue. We understand how frustrating this can be, especially when the device was not required or used. Please be assured that this is not the experience we aim to provide, and we appreciate your patience while this is being reviewed.
We’d like to resolve this for you as quickly as possible. Please contact us directly at cs@ordere.co.uk
or on 0333 344 4948 with your account details so our team can look into this matter and bring it to a conclusion. Your feedback is valuable and helps us improve our service.
— Team OrderE
Resposta da OrderE
Thank you, Shahanur, for your feedback. We’re pleased to hear that you’re satisfied with our service. Our team is always here to support you whenever you need assistance.
— Team OrderE
Excellent service and customers…
Excellent service and customers relationship. I do recommend this platform for food business.
12 de janeiro de 2026
Opinião espontânea
Resposta da OrderE
Thank you, Mohammad, for your kind feedback and recommendation. We’re delighted to hear that you’re happy with our service and the relationship we build with our customers. Supporting food businesses with reliable solutions is always our priority.
— Team OrderE
Their customer service is very…
Their customer service is very good.they try to solve problems quickly. I am very happy to use this platform.
12 de janeiro de 2026
Opinião espontânea
Resposta da OrderE
Thank you, Yamin, for your positive feedback and for rating us 4 stars. We’re really pleased to hear that you’re happy with our customer service and how quickly our team works to resolve issues.
If there’s anything more we can do to make your experience even better and earn that extra star, please do let us know — we’re always looking to improve.
— Team OrderE
Resposta da OrderE
Thank you, Nazir, for your feedback. We’re pleased to hear that you’re happy with our service. Our team is always here to assist whenever you need support.
— Team OrderE
Quick and easy
11 de janeiro de 2026
Opinião espontânea
Resposta da OrderE
Thank you, Islam, for your feedback. We’re glad to hear that you found our service quick and easy. Our team is always here to support you whenever needed.
— Team OrderE
Overall I found the service to be very…
Overall I found the service to be very good. Good responding and feedback.
11 de janeiro de 2026
Opinião espontânea
Resposta da OrderE
Thank you, Modobbir, for your feedback. We’re pleased to hear that you found our service very good and appreciated our response and feedback. Your support means a lot to us, and we’re always here to help whenever needed.
— Team OrderE
Great company and team
Great company and team. I never had any issues—customer service always got back to me quickly and guided me whenever I needed help.
11 de janeiro de 2026
Opinião espontânea
Resposta da OrderE
Thank you, Rumi, for your kind feedback. We’re delighted to hear that you’ve had a positive experience and that our team has been quick to support and guide you whenever needed. Your trust in OrderE means a lot to us.
— Team OrderE
Resposta da OrderE
Thank you, R Ahmed, for your feedback. We’re pleased to hear that you’re happy with OrderE. Your support is appreciated, and our team is always here to assist whenever you need.
— Team OrderE
Excellent service and system,
Excellent service and system,
Recommended
27 de dezembro de 2025
Opinião espontânea
Resposta da OrderE
Thank you, Walidur, for your kind feedback and recommendation. We’re pleased to hear that you’re happy with our service and system. Your support means a lot to us.
— Team OrderE
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