Order Of Style Opiniões 68

Resposta da Order Of Style

2/02/2026

Hi Naomi,

Thank you for your feedback. We’re very sorry that your initial email did not reach us. As soon as we received your follow-up message, we responded promptly to assist you.

As a small business we we respond to all inquiries during our business hours and always aim to assist our customers promptly and transparently.

Please contact us directly, and we will be happy to help.

Resposta da Order Of Style

4/02/2025

Hi Veena,

Thanks for your comment. We're so glad that we managed to resolve your exchange request and that you've now received your replacement item!

We understand your frustration regarding the initial return. As you can imagine, the summer holiday period, particularly over New Year's, presented some logistical challenges for small businesses like ours. Our team was operating with reduced hours, and unfortunately, your returned parcel was sent to the post office for collection rather than being delivered directly to us. We apologise for this oversight. As you may know, Australia Post no longer leaves calling cards, and the parcel remained at the LPO until you contacted us.

We appreciate you bringing this to our attention. We're always striving to improve our processes and feedback like yours helps us do that. We’re also glad to know that as a long time customer you’ve had good experiences with us in the past and we hope to continue to provide you with the best service possible.

Best regards, OOS

Resposta da Order Of Style

28/05/2024

Dear Julie, Thank you so much for your kind words! We're thrilled you had a positive experience. All the best, OOS

Resposta da Order Of Style

21/05/2024

Hi Emma,

Thank you for reaching out about your order. I apologize for the delay and understand your frustration.

I've checked your tracking information, and it shows the package has been delivered.

Please note that international shipments from Australia to Ireland can take 20-30 business days to arrive and your item arrived within this time frame. We are very far away from the UK!

In the future, if you need your order faster, we do offer express international shipping for an additional fee.

We appreciate your patience and hope you enjoy your new item!

Kind regards,
OOS

Resposta da Order Of Style

7/05/2024

Your review absolutely made our day! We're so happy to hear that you love our selection of trendy fashion items and find our prices reasonable.

Knowing that we're offering great style at accessible prices is what keeps us motivated! We work hard to curate a collection that's both on-trend and budget-friendly.

We'd love to help you discover even more amazing finds. Be sure to follow us on social media for sneak peeks at new arrivals and style inspiration!

Thanks again for your fantastic review! We truly appreciate your support.

Kind regards,
OOS

Resposta da Order Of Style

7/05/2024

Hallo Wilma,

Thanks for taking the time to share your feedback. We understand your frustration about the slow postage and import duties.

Unfortunately, we can't predict or control import duties that might be charged at the destination country. These are determined by the local customs authority.

We do offer a variety of shipping options, including faster upgrades. We know that finding the right balance between cost and speed is important. In the future, you can consider upgrading your shipping during checkout if you'd like your order to arrive sooner.

We hope you enjoy your purchase and wear it in good health.

Kind regards,
OOS

Resposta da Order Of Style

25/03/2024

Thank you so much Christie for taking the time to leave a 5-star review! We're absolutely delighted to hear that you were able to find the elusive Paige pants you'd been searching for at Order of Style.

We pride ourselves on offering a diverse selection alongside prompt delivery and clear communication, and we're thrilled that you experienced all three aspects of our service.

Your feedback truly means a lot to us. We hope you continue to find unique and treasured pieces at Order of Style, and we can't wait to see what you order next!

All the best,
OOS

Resposta da Order Of Style

Actualizada a 13/03/2024

Hi Jo,

I am sorry you did not receive your shipping details.

Our website automatically sends tracking advice when your item ships. I have looked at the tracking information for your parcel and I can see that your item is awaiting collection at the Swiss Post office since 12/3/24 and they advised they have left a collection note for you.

I have sent you an email with all the details - please kindly check it.

Kind regards,
OOS

Resposta da Order Of Style

Actualizada a 13/03/2024

Hello Juan,

Thank you for reaching out. We sincerely apologise for the frustration you've experienced regarding your recent order.

We understand your concern about the lack of response to your emails. We've reviewed our records and see that two emails were sent within two hours prior to your review (local time 6:45am).

Please note that we operate during regular business hours (9am-5pm) and are located in Australia - which is not the same time zone as the USA where you are located. We have since replied to your emails and await your reply to us.

Upon further inspection of your parcels location - it appears the package was delivered to the post office for collection or re-delivery on Feb 12, 2024 - approximately one month ago. The responsibility is with the customer to collect their goods from the local delivery location.

We hope that we can help you resolve the situation - please kindly get in touch with us on email to continue this conversation.

Kind regards, OOS