Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Mega sød og hurtig kundeservice! Jeg sendte en mail og fik svar fra chatbot med det samme, under 24 timer senere svarede deres kundeservice team (tak for hjælpen Pernille og Christian). Plus, de har l... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Am 20. Februar habe ich eine Bestellung aufgegeben, die ich stornieren musste, da es das falsche Produkt war. Die Rücksendung wurde am 28. Februar verbucht. Was mich jedoch extrem enttäuscht, ist, d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The quality of the clothing is truly super, and the value for money is outstanding. I would especially like to highlight the courteous and friendly service of your staff. Thank you very much!

Classificada 5 em 5 estrelas

Excellent customer service! I had an issue with the seams of a few shirts coming apart after a few months. They were all one color and none of the other shirts I ordered had the same problem. I had pu... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa interior
  2. Loja de moda masculina
  3. Loja de moda feminina

Escrito pela empresa

Organic Basics is a Copenhagen based brand making underwear, activewear and everyday essentials in organic cotton and recycled materials.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 92% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Israeli owned

Israeli owned. Bought by Israeli company, the quality of material has drastically changed, there is not much transparency of the sourcing of materials and its certainly not ethical anymore.

15 de abril de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi Chiara,

We’re sorry to hear that you feel the quality of our materials has changed. Some materials are different to previous ones we have used as we continuously review and refine our materials, and we are always exploring new and improved composition mixes.

Also, transparency and responsible sourcing are important to us. This is why we go into depth with our suppliers, certifications and product impact on our website. I would also like to link to our latest impact report where there is a lot more information on these areas: https://organicbasics.com/pages/impact-report-2025

Thanks again for giving your feedback!

Christian - Organic Basics

Classificada 5 em 5 estrelas

Fabrics and fit is very nice

Fabrics and fit is very nice, good packaging, great costumer service

14 de abril de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi Sophie,

Thank you for writting this kind review! We hope to see you back online again for more <33

Isabelle - Organic Basics

Classificada 5 em 5 estrelas

Sød og hurtig kundeservice + god klimapolitik

Mega sød og hurtig kundeservice! Jeg sendte en mail og fik svar fra chatbot med det samme, under 24 timer senere svarede deres kundeservice team (tak for hjælpen Pernille og Christian). Plus, de har lækre materialer og fed klimapolitik. Dette bliver ikke mit sidste køb hos Organic Basics.

13 de abril de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hej Mollie,

Tusind tak for dine søde ord! Vores team sætter stort pris på det. Vi er så glade for at høre at alt endte som det skulle og at du blev glad for dine basics. Vi er her altid til at hjælpe hvis der er andet <333

Isabelle - Organic Basics

Classificada 5 em 5 estrelas

super responsive to my questions and…

super responsive to my questions and love their products!

2 de abril de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi Ivana,

Thank you for your review! We are always here to answer any other questions you may have about our products <33

Isabelle - Organic Basics

Classificada 5 em 5 estrelas

Quality and service

I’m a returning customer because I the design and quality. Also the package is nicely wrapped. Nothing but love!

20 de março de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi there,

Wow you are so kind! We hope to see you back online again soon for more basics <33

Isabelle - Organic Basics

Classificada 5 em 5 estrelas

Such a great company

Such a great company. Super quick delivery. Had a small issue with my order, they refunded it plus some on a gift card and resolved it really fast. Excellent service.

27 de março de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi Ruthy!

Love reading this! Thank you for letting us know.

Christian - Organic Basics

Classificada 5 em 5 estrelas

So happy!

Great products and great customer service - will definitely be buying again x

2 de abril de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi Fatima,

We are very happy to hear that and look forward to seeing you online again!

Christian - Organic Basics

Classificada 5 em 5 estrelas

Great quality material

Great quality material, nice packaging, highly recommend it

3 de abril de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi Alicia,

Thank you for leaving this nice review! That makes us happy to hear.

Christian - Organic Basics

Classificada 3 em 5 estrelas

Good - But with Unpleasant Surprises

In general I have to say I like the store and brand. Lovely clothes, prices are okay, good website, timely delivery and so forth. However, I ordered to Switzerland for the first time with my last order as delivery was free (supposedly). I got my package and everything was just fine - until I got a letter in the mail like a week later from the Post. I got hit with a hefty (quite substantial) fee for logistics. Where in other shops it is often all duties and customs prepaid or otherwise potential additional cost are disclaimed, I think this here to be quite misleading and intransparent and found the whole experience rather unpleasent and disappointing. If you're a customer from Switzerland I can only discourage you to order - unless you have a delivery address across the border of are prepared to pay quite a bit on top of the price of the items themselves...

30 de março de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi Joel!

Sorry that the duties receipt you received by the customs took you by surprise. We have a whole section in our FAQ dedicated to this, so it's not information we try to keep hidden from anyone.

Please write an email to hello@organicbasics.com, and we can find a solution so this doesn't become a negative experience for you. :-)

Christian - Organic Basics

Classificada 5 em 5 estrelas

Exactly what I was looking for

Bra is light but supportive. Fabric is soft and comfortable. Customer Service was extremely attentive and helpful. Will be a repeat customer

24 de março de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi Denise,

Thank you for your kind review! we are thrilled to hear that we were able to create such a positive experience and that our products were to your liking. We hope to see you back for more soon <33

Isabelle - Organic Basics

Classificada 5 em 5 estrelas

values

i like that you can filter by the different types of material since i value buy certain non-toxic fabrics. i like that there are various styles, there's diversity of shape and size in the models, and affordable options

7 de março de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi there,

Thank you for your feedback. We truly appreciate and value it. We hope to see you back for more basics soon <33

Isabelle - Organic Basics

Classificada 3 em 5 estrelas

their return policy leads me to never…

their return policy leads me to never order with them again. None of the items fit nicely, and I’m a standard 1,68 female size S. Return is 12(!) euros. They make you print the return label, and print shops are very scarce nowadays. And theeen you need to drive to a specific DHL. Such a big hassle and this buy has only cost me extra money. Not worth it

26 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

5 stars

I love the range of underwear - super comfy, simple and colourful. Amazing customer service and always speedy delivery despite coming from Europe.

24 de março de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi Laura,

Thank you for such a kind review! We hope that we are able to provide more comfy, simple and colourful undies to you in the future <33

Isabelle - Organic Basics

Classificada 5 em 5 estrelas

Great customer service.

24 de março de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hi There,

Thank you for this review! We are always here to help <33

Isabelle - Organic Basics

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service! I had an issue with the seams of a few shirts coming apart after a few months. They were all one color and none of the other shirts I ordered had the same problem. I had purchased order protection however I was past the 45 day period for claims and they still honored my claim which was wonderful.

21 de março de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

HI Julia!

Thank you so much for sharing your experience! We are extremely happy to hear that our team could help even after the 45-day period. Your understanding and kind words mean a lot to us. We hope you continue to enjoy your Organic Basics pieces for years to come! :-)

Christian - Organic Basics

Classificada 5 em 5 estrelas

Sehr bequemer BH

Ich habe meine ersten BH bei Organic Basics gekauft, die Qualität ist hervorragend. Vor allem, wenn man einen BH für unter einem engeren T-Shirt sucht, ist der Core Wireless Plunge BH genial!

20 de março de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hallo Martina,

Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie mit der Qualität und dem Tragekomfort Ihres Core Wireless Plunge BHs zufrieden sind!

Christian - Organic Basics

Classificada 5 em 5 estrelas

I love this company so much the quality…

I love this company so much the quality and price is amazing.

20 de março de 2026
Opinião espontânea
logótipo da Organic Basics

Resposta da Organic Basics

Hey Sinead,

Thank you! We’re over the moon to hear that you love both our products and our pricing. It’s wonderful customers like you who make what we do rewarding. :)

Christian - Organic Basics

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