Orion Promotion Opiniões 86

Resposta da Orion Promotion

5/03/2026

Hello,

We’re sorry to hear that you feel this way.

Orion Promotion does not ignore campaigns. All campaigns go through a submission and review process with independent playlist curators. The number of placements can vary depending on factors such as genre fit, curator interest, and playlist availability, and placements are never guaranteed.

Regarding support, we do respond to inquiries, but we need the campaign ID or the email associated with the order to properly review a case. Without those details it can be difficult for our team to locate the campaign.

Please contact us at support@orionpromotion.com
with your campaign ID or account email, and we will be happy to review your campaign and clarify the placements you received.

Best regards,
Orion Promotion Support

Resposta da Orion Promotion

5/03/2026

Hello,

We’re sorry to see that you feel this way.

Orion Promotion provides a platform that submits music to independent playlist curators. Campaigns involve outreach and review by curators, and placements or results can vary depending on the track and curator selection. We do not generate artificial streams or operate fake playlists.

If you had a specific issue with a campaign, we would be happy to review it and clarify the situation. Please contact us at support@orionpromotion.com
with your campaign ID or the email associated with your account so our team can investigate.

Best regards,
Orion Promotion Support

Resposta da Orion Promotion

5/03/2026

Hello,

Thank you for sharing your feedback, and we appreciate your comment about the distribution service.

Regarding promotion campaigns, the estimated stream ranges shown are projections, not guarantees. Actual results depend on several factors such as playlist audience activity, listener engagement, and curator acceptance. Orion Promotion does not generate artificial streams and cannot guarantee a specific number of plays.

All campaigns are submitted to independent third-party playlist curators, and the playlists themselves are managed by those curators. Audience sizes, listener activity, and playlist performance can vary over time.

If you believe there was an issue with your campaign or the placements you received, we would be happy to review it. Please contact us at support@orionpromotion.com
with your campaign ID or account email, and our team will investigate the matter.

Best regards,
Orion Promotion Support

Resposta da Orion Promotion

5/03/2026

Hello,

We’re sorry to hear that you’re disappointed with your experience.

To clarify, Orion Promotion campaigns involve submitting your track to a network of independent playlist curators. While we work to ensure every campaign is reviewed and delivered to curators, playlist placements cannot be guaranteed, as the final decision always belongs to the curator based on their playlist’s style and audience.

The campaign fee covers the submission and outreach process to curators, not guaranteed placement.

If there were follow-ups or promises made regarding your campaign, we would be happy to review the case and clarify the status. Please contact us at support@orionpromotion.com
with your campaign ID or the email associated with your order, and our team will investigate further.

Best regards,
Orion Promotion Support

Resposta da Orion Promotion

5/03/2026

Hello,

We’re sorry to read your comment and would like to clarify a few important points regarding Orion Promotion and Orion Distribution, as they are separate services.

Orion Promotion:
Orion Promotion does not operate on a mandatory recurring membership for promotion campaigns. Promotions are purchased per campaign, and there is no ongoing subscription required to run a promotion. If you believe you were charged incorrectly, our support team can review the transaction with you.

Orion Distribution:
Music distribution and artist page management are handled through Orion Distribution or the distributor that delivered the release to Spotify. In some cases, Spotify may place a release on the wrong artist page if metadata or artist identifiers are similar, which is a known issue across the industry. When this happens, it can be corrected through the distributor by submitting an artist page correction request to Spotify.

We take accusations of scams very seriously, and we encourage you to contact our support team so we can review your case and resolve any misunderstanding.

Please email support@orionpromotion.com
or support@oriondistro.com
and include your account email and order details, and our team will investigate the matter.

Best regards,
Orion Promotion & Orion Distribution Support

Resposta da Orion Promotion

5/03/2026

Hello,

Thank you for sharing your feedback.

Playlist placements are handled by independent curators, and Orion Promotion does not control the exact playlists that curators choose for their submissions. Curators review tracks based on their own criteria and sometimes maintain multi-genre or mixed playlists, which can occasionally result in placements that may not appear perfectly aligned with the track’s primary genre.

Regarding playlist links, playlists are managed by third-party curators and can sometimes be updated, renamed, or set to private, which may cause links to stop working after a campaign report is sent.

As for feedback messages, curator responses can vary widely. Some curators provide detailed feedback, while others provide shorter comments when reviewing a large number of submissions.

If you’d like, please contact us at support@orionpromotion.com
with your campaign ID or account email, and we’ll be happy to review the campaign and the placements you received.

Best regards,
Orion Promotion Support

Resposta da Orion Promotion

5/03/2026

Hello,

Thank you for sharing your feedback.

To clarify, every campaign submitted through Orion Promotion does go through a review and submission process before being sent to our curator network. However, curator responses and playlist decisions can vary depending on factors such as genre fit, language, audience compatibility, and current curator demand.

It’s important to note that playlist promotion services involve submissions to independent curators, and inclusion in playlists is never guaranteed. The campaign fee covers the submission process and outreach to curators, not guaranteed placements.

That said, we would be happy to review your specific campaign and confirm its status. Please contact us at support@orionpromotion.com
with your campaign ID or the email associated with your account, and our team will investigate the matter.

Best regards,
Orion Promotion Support

Resposta da Orion Promotion

5/03/2026

Hello,

We’re sorry to hear about your concerns.

However, Orion Promotion does not create or operate fake Spotify playlists. All campaigns are submitted to independent third-party playlist curators who manage their own playlists and decide whether to include a track. Because these playlists are controlled by curators, they may sometimes be updated, renamed, or made private, which can make them appear temporarily unavailable.

Playlist promotion also does not guarantee a specific number of streams, as actual listening depends on the real audience of each playlist.

If you believe there was an issue with your campaign, we would be happy to review it. Please contact us at support@orionpromotion.com
with your campaign ID or the email used for the order, and our team will investigate the situation.

Best regards,
Orion Promotion Support

Resposta da Orion Promotion

5/03/2026

Thank you for your message and for sharing your order number.

Your campaign #21120 is currently in the review/processing stage. Campaigns typically require several days to be evaluated and submitted to our curator network before placements begin, which is why you may not have seen activity yet.

We will have our team check the status of your campaign and ensure it is moving forward. If any additional information is needed, support will contact you directly.

Thank you for your patience, and we appreciate you giving us the opportunity to resolve this. 🎵

Best regards,
Orion Promotion Support