Ornellacaftan Uk Opiniões 

32
TrustScore: 2 em 5

1,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I have sent three messages asking for a returns label with no response. I would recommend avoiding this company as their customer service is non existent beyond a bland automatic message saying I wou... Ver mais

Classificada 1 em 5 estrelas

I would have given no stars if I could! I ordered three caftans on 19th May on their buy 2 get one free offer, paying £60. They took two weeks to arrive, and after trying only one on I realised th... Ver mais

Classificada 1 em 5 estrelas

Appalling quality and even worse customer service. I have contacted them for returns and received a notice that I would receive return instructions in an email from customer services .. but nothing.... Ver mais

Classificada 5 em 5 estrelas

I ordered two items, they arrived one week after ordering, beautiful colours fabric and quality. I highly recommend, I can’t wait to wear them with wedges and accessorise with long jewellery, I’m go... Ver mais

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Informações de contacto

1,9

Mau

TrustScore: 2 em 5

32 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

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1,9

Todas as opiniões

(32)

17 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

This is not a natural fabric Kaftan

I knew from previous reviews that delivery time can be long. Mine was nearly 3 weeks but I was OK with that. My issue is that the caftan is definitely not a cotton/linen mix and therefore not worth the price paid
Have read other reviews querying the material. Surely UK Trades Discription people should be looking into this?

22 de abril de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Why are they hiding and not providing information.

I emailed this company 3 times asking for a tracking number & courier name, and their 2 replies fobbed me off and gave me no tracking number or courier name. On the second email they did say that the parcel was coming from outside the country so I can only assume it is coming from China - I asked where it was coming from on my third email but have had no reply. The reason for my thinking is that they purport to be a UK company ie email address has UK in it, and the address given on their website is London but appears to be an address that you pay them to be your registered company address not their offices. Their email tells me to use the tracking on my order but this tells me nothing, it is not linked to the courier (& therefore the parcel) and anyone could design this so that it just keeps saying 'On the Way' but without any link it is useless.
When you add up all this deceit I can only reach an unfavourable conclusion, and judging by the reviews here about poor quality of product when it does turn up I am even more disconcerted.
There is no reason not to provide a tracking number (all parcels have this and can be tracked by anyone in any country) and not to be completely clear about where the parcel is coming from if you are a reputable company with nothing to hide, sadly I have not received this information. If the parcel turns up I will update my review.
EDIT: I had no reply from this company. The parcel arrived within the time they stated and the kaftan is very nice, which is why I have increased the stars from one to three. I would have happily ordered more but I will not purchase from a company who will not be honest and provide the information you ask for.

22 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

awful service. no goods arrived

I've ordered a caftan from this company. It's over a week late. No contact from the company. No phone number to ring. They say it's been delivered it hasn't? My ring doorbell confirms that. Company no help what so ever.

15 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic quality and service

I ordered two items, they arrived one week after ordering, beautiful colours fabric and quality. I highly recommend, I can’t wait to wear them with wedges and accessorise with long jewellery, I’m going to look fabulous 🥰
I am a size 18, they are plenty big enough

18 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I purchased 2 and so happy with the…

I purchased 2 and so happy with the quality i ordered I further 3,when they arrived one of them had a fault in the dye, I contacted the company and without hesitation said they would send me a replacement. Many thanks. Highly recommend.

22 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Kaftan!

I love the colour of the kaftan, it's red but a rich ruby red not scarlet. The fabric is really lovely too. The fit is good, nice length and well sewn. The company responded promptly when my order hadn't arrived and I felt they appreciated my custom. The kaftan was packed in a reusable bag, great for travelling. I love it and am considering a second purchase.

9 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely caftans, excellent customer service

I ordered 8 caftans and 7 arrived. Customer service quickly arranged for the missing caftan to be sent to me. The service was exemplary.

Each caftan is a vibrant colour that cannot be fully appreciated online. The pieces appear to be well made in soft cotton, and I look forward to wearing them during many summers.

Thank you.

2 de abril de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Happy customer

Loved wearing my first caftan on holiday so much I immediately ordered a second upon return. It's comfortable and versatile. The delivery time is long but you are warned of this and tracking keeps you updated as to when to expect delivery.

31 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely Caftan

Just received my order. Lovely Caftan, material is very soft and I'm very pleased with it. Delivery was a lot longer than I expected, but after I emailed them, they kept me up to date with it until the day it arrived. Excellent customer service.

10 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

satisfied customer

I was worried when I didn't receive my caftan after 14 days and contacted the online shop. Got swift and polite reply and, as it happened, my caftan arrived about six hours after sending the email. It is very beautiful, wonderful material and so nice to ware. The followup has been excellent and the whole presentation and customer service has been outstanding.

3 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Extremely false marketing on Facebook

Extremely false marketing on Facebook. Fabric not cotton/linen mix. Poor quality, flimsy and see-through. Not fit for intended purpose as outdoor wear. Very poor customer service to facilitate free return and refund as advertising/marketing claims are false. Avoid this company and their products.

5 de março de 2024
Opinião espontânea

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