I ordered the peelers and whilst trying to submit the confirmation, I accidentally clicked on two extra items. (Tricky way of getting more sales) I emailed them immediately to reverse the two extra... Ver mais
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Leia as opiniões dos outros
Cheaply made. Ordered a vest. Styling is cute. Zipper very cheap and catches multiple times in fabric. Approved my return authorization quickly but you have to go to the post office to get a label. I... Ver mais
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products take ever to arrive from China, and then when they arrive they look cheap, awful quality, not like the photo and when you ask to return for a refund, they expect customers to pay for tracking... Ver mais
A empresa respondeu
I am in the UK. I bought 2 coats within days of each other. Unfortunately one was too tight and the other was too big and swamped me. I requested a return, it was approved in 24 hours and then I pack... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Orolay was founded in 2012 by a team of passionate and innovative fashion experts inspired by the vibrant energy of urban living. Recognizing the strength, style, and individuality of our dynamic audience, in 2018 we made a bold entrance into the global market with our iconic down puffer jacket. Our 092 design quickly became a global sensation, gracing the streets of cities worldwide. By making chic, timeless fashion accessible to all, we demonstrated that luxury can be inclusive, practical, and beautifully designed. From that groundbreaking coat, we have now expanded into a diverse and growing collection. Each piece is crafted to empower and accompany you through your daily adventures. Our refined, desirable, and durable apparel is designed to add a touch of elegance to every step of your journey. And as a global fashion brand, we are committed to pushing ourselves to continually create pieces that inspire exploration and self-expression, no matter where life takes you.
Informações de contacto
Estados Unidos da América
- orolay.com
1,8
Mau
26 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 90% das suas opiniões negativas
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I ordered the peelers and whilst trying…
I ordered the peelers and whilst trying to submit the confirmation, I accidentally clicked on two extra items. (Tricky way of getting more sales) I emailed them immediately to reverse the two extra orders. They politely replied and acknowledged that, only to find they packed and shipped all the products. Since then, they have not replied to my emails…. Plus was overcharged $45.00.
There has been no communication since requesting the refund. I purchased the peelers (all 16 packs) which are absolute crap. My suggestion to future buyers, DO NOT USE this company.
29 de maio de 2026
Opinião espontânea
Bad quality
Bad quality, high price , bad company. Bought the long filled parka and after 2 months the lining crumbles up in the bottom doesnt let you walk. I called them and they excuse themselves by saying your lost beacuse more than a month has gone by.
7 de fevereiro de 2026
Opinião espontânea
Resposta da Orolay
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating this situation can be, and we appreciate you taking the time to share your thoughts with us.
At Orolay, we are always committed to improving our products and offering high-quality product at an affordable price. If you have any further concerns, please feel free to reach out to us through our website.
Terrible Customer Service
I should have read the reviews before i purchased from this company. I ordered a coat that USPS says delivered but it didn't. Trying to get ahold of someday in customer service to address this is a nightmare. Avoid at all costs and stick with NorthFace or another reputable brand that actually cares about its customers.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Orolay
Thank you for sharing your feedback. We’re sorry to hear about your delivery experience. In some cases, carrier tracking may show a package as delivered before the final delivery is completed. We normally suggest allowing 2–3 business days for the package to arrive.
We truly value our customers and always encourage anyone with delivery-related concerns to contact our customer service team through our website so our team can assist further. Each order and customer experience matters to us.
Una truffa!!!
Una truffa!!!! Sito truffa!!!...ho mandato a prendere un piumino bordeaux da oltre 100€...e mi é arrivata una schifezza nera che al mercato ti tirano dietro per pochi euro!!!É UNA TRUFFA!!! DIFFIDATE!!!
10 de janeiro de 2026
Opinião espontânea
Resposta da Orolay
Grazie per aver condiviso il suo feedback. Siamo davvero dispiaciuti per la sua esperienza.
In Orolay, ci impegniamo a offrire prodotti di alta qualità. In base alla sua descrizione, potrebbe essersi trattato di un problema legato all’evasione dell’ordine o alla gestione del magazzino, e ci scusiamo sinceramente per il disagio causato.
Lavoriamo costantemente per migliorare i nostri prodotti, il controllo qualità e il processo di evasione degli ordini, così da servire al meglio i nostri clienti. Per qualsiasi ulteriore dubbio o necessità, la invitiamo a contattare il nostro servizio clienti tramite il nostro sito web.
slow shipping
The company advertises fast shipping. I am in Oregon and have been waiting a week for a coat. It was shipped from NY and is now in illinois. I wouldn't characterize that as "fast shipping".
25 de janeiro de 2026
Opinião espontânea
Resposta da Orolay
Thank you for sharing your feedback.
We do our best to process orders quickly and normally ship out within 1–2 business days. However, carrier transit times may vary depending on routing, distance, and other shipping conditions. We understand your frustration and will continue working to improve the delivery experience for our customers.
AVOID AT ALL COSTS
products take ever to arrive from China, and then when they arrive they look cheap, awful quality, not like the photo and when you ask to return for a refund, they expect customers to pay for tracking postage, so you are at a loss with them. If you try talking to them, they keep copying and pasting their website link and thats all, no chat, no talk. AVOID AVOID AVOID!!!!!!!!!
27 de janeiro de 2026
Opinião espontânea
Resposta da Orolay
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We have continued to improve our fulfillment process and now have warehouses in different regions. For U.S. orders, items are currently shipped directly from our New York warehouse rather than from China. We also offer free shipping on orders, while return shipping fees may apply according to our return policy.
We are always working to improve our product quality, order fulfillment, and customer service experience. If you have any concerns, please feel free to reach out to our customer service team through the chat on our website, and our team will be happy to assist.
Horrible Quality
The quality is horrible. I purchased three items. One jacket would get strange discoloration by the collar area. I washed it and some of it was still there. The second coat, the seam by the zipper was ripping and I've only wore the coat a couple times. I reached out to replace or refund for the coat, which they did refund. The fact that they refunded very quickly makes me think they probably get a lot of these requests due to poor quality. Do not buy from this company!
29 de dezembro de 2025
Opinião espontânea
Resposta da Orolay
Thank you for sharing your feedback.
At Orolay, we are committed to providing high-quality products and improving our quality control process. When product-related concerns arise, our team takes them seriously and works to provide a responsible and timely solution. We’re glad our customer service team was able to assist with your refund request promptly.
We value your feedback and will continue working to improve our products and customer experience.
Do Not Buy From Orolay!!
Do Not Buy From Orolay!!! Warning! There’s a reason for their low prices. Inferior down, inferior material, no customer service. I bought a white coat. It stated it was washable. After one washing, as instructed, with weighted balls, the feathers clumped in awkward places. All the feathers for the collar clumped together in one corner. I had the coat for one week and, thru the chat they said since it was washed it was not returnable. I wish I could add a photo.
27 de janeiro de 2026
Opinião espontânea
Resposta da Orolay
Thank you for sharing your feedback.
Our down jacket styles are with 90% white duck down, and we are committed to providing quality outerwear at an accessible price. Down-filled products may require thorough drying and gentle fluffing after washing to help restore the filling’s shape.
We take customer feedback seriously and will continue working to improve our product quality, care guidance, and customer service experience.
Do not trust this seller
The first coat they sent took over 3 weeks to arrive. It was the wrong size but then I found that the only way to exchange any items is to purchase the one you need, while sending back the one you have. To return that have been invalid, their exchange policy is absolutely nuts. It's been over a month and I see they still haven't even sent the exchange coat to me. I have about $300 just floating somewhere. Luckily I paid for it through PayPal and can dispute it there. They have gone silent. Do not trust the seller.
17 de dezembro de 2025
Opinião espontânea
Resposta da Orolay
Hi Kara, thank you for sharing your experience.
As our business continues to grow, we are continuously working to improve the shopping experience. We have updated our backend system, and customers can now request an exchange directly when submitting a return or exchange request.
We sincerely apologize for the inconvenience and will continue improving our service, fulfillment process, and overall customer experience.
OROLAY Misleading Return Policy
Beware return policy is not consistent. Different return policies depending on vendor or advertiser. The return policy with vendor or advertiser is not printed on order page. One must press a button to review return policy for that sale. Most likely it differs from 30 day return policy on their website so very confusing and misleading.
6 de janeiro de 2026
Opinião espontânea
Resposta da Orolay
Hi Nancy,
Thanks for sharing your feedback.
Our products are sold through different channels, including our own site, flash deals, and third-party platforms. Return windows and conditions may vary depending on the specific sales channel or promotion, so we encourage customers to review the return policy shown for each order before purchase.
We value your feedback and will continue working to make our return policy information clearer and easier to access.
Not even m sure i will receive the…
Not even m sure i will receive the coat. Coming from China and not good tracking info.maybe by spring
6 de janeiro de 2026
Opinião espontânea
Resposta da Orolay
Hi Joanne,
Thank you for sharing your concern.
We have multiple warehouses around the world, and orders may ship from different locations depending on inventory availability and fulfillment needs. For U.S. orders, items are now shipped directly from our New York warehouse rather than from China.
We will continue working to improve the delivery and tracking experience for our customers.
Cheaply made. Shady, slow returns. Steer clear.
Cheaply made. Ordered a vest. Styling is cute. Zipper very cheap and catches multiple times in fabric. Approved my return authorization quickly but you have to go to the post office to get a label. I was refunded fairly quickly, which is much appreciated. Same cheap zipper on multiple coat styles. Too bad. Great style, poor quality.
29 de dezembro de 2025
Opinião espontânea
Resposta da Orolay
Hi Daniele,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the vest did not meet your expectations.
We’re glad our customer service team was able to assist with your return and refund promptly. At Orolay, we take product feedback seriously and will continue working to improve our materials, workmanship, quality control, and return experience.
We truly appreciate your feedback and will use it to keep improving.
Very deceitful company.
Very deceitful company.
I wonder why Caucasian models are used, for a Chinese company? (Why don’t they use the beautiful models from their own country? -it’s because they do not want you to know you are ordering inferior products from CHINA!)
Shipping takes a very long time, AND if you need to return for ANY reason, or a simple exchange, you have to PAY EVERYTHING YOURSELF.
No shipping label is provided, and customer service is abrupt and rude.
You are also not able to leave a review online for the coat you purchased.
Hmmmm…. Very shady!
Please order from another reputable company.
28 de novembro de 2025
Opinião espontânea
Resposta da Orolay
Hi Summer,
Thank you for sharing your feedback.
Orolay is a global brand serving customers from many different backgrounds, and we aim to represent a diverse community in our brand. We are committed to providing quality outerwear at an accessible price while continuously improving our products, fulfillment process, and customer service experience.
For U.S. orders, we offer prepaid return labels. For international orders, we understand there is still room to improve, and we are working to make the shopping and return experience smoother for our customers.
We appreciate your feedback and will continue working to make our policies and customer experience clearer and easier to navigate.
Slow Shipping and Disappointing Quality
The delivery is extremely slow. Only after you place the order do they explain what you’re actually dealing with—and even then, it’s buried in the fine print during checkout. The reality is that the products ship from China, and the average delivery time is around 15 business days, which works out to about 21 calendar days.
The quality is also disappointing. The garments look good in photos, but what arrives feels cheap. The materials are generic at best—and that’s being generous.
No thank you. Not for me.
18 de dezembro de 2025
Opinião espontânea
Resposta da Orolay
Hi Davide,
Thank you for sharing your concern.
We have multiple warehouses around the world, and orders may ship from different locations depending on inventory availability and other fulfillment factors. As we continue to improve our fulfillment process, U.S. orders are now shipped directly from our New York warehouse rather than from China.
We will continue working to improve the product quality and delivery experience for our customers.
Buyer beware
This company used GOFO for delivery, which has horrible reviews. When the company would not deliver my package orolay simply told me to contact gofo which I have multiple times. Orolay will not help me resolve the issue. You have to chat with them online and it’s very hard to get them to respond. There is no number you can call no live person you can speak to customer. Service is awful.
23 de dezembro de 2025
Opinião espontânea
Resposta da Orolay
Hi there,
Thank you for sharing your thought.
Sometime, once a package is with the carrier, delivery updates and final delivery handling are managed by the carrier, so customers may be advised to contact them directly for the most accurate tracking information. As we continue improving our operations, we are reviewing our shipping options and now primarily only use major carriers for order fulfillment.
We value your feedback and will continue working to improve our delivery and customer service experience.
Cute and really warm coats
Cute and really warm coats, I ordered two to pick from and returned one. Bummed about restocking fee otherwise would be 5 stars for Orolay.
17 de dezembro de 2025
Opinião espontânea
Resposta da Orolay
Hi Sara,
Thank you for your kind words and support. We will definitely continue working to improve the overall shopping experience for our customers.
Buyer beware
Buyer beware, you are ordering from China and it takes 3 weeks to deliver which they call “normal shipping”. Customer service is a joke, they cannot even text in proper english, save yourself the headaches of dealing with this company
12 de novembro de 2025
Opinião espontânea
Resposta da Orolay
Hi Richard,
We have continued to improve our fulfillment process, and for U.S. orders, items are now shipped directly from our New York warehouse rather than from China. Shipping times may still vary depending on inventory availability, destination, carrier routing, and other fulfillment factors.
We also take customer service feedback seriously and will continue working to improve our communication, delivery experience, and overall shopping experience for our customers.
Worst experience!
Worst experience!! ai bought a coat and it it too big so I wanted to exchange to a smaller size. The request of return was first approved, now the canceled it. Reason? “italy”. as we haven't got the mail. really disappointed. now i have a coat that i can’t use and 100€ less.
15 de novembro de 2025
Opinião espontânea
Resposta da Orolay
Hi there,
Sorry about the frustration.
As our customer base continues to grow around the world, we are working to improve the shopping, return, and exchange experience across different countries. Return and exchange options may vary by location due to international shipping and logistics limitations, so we encourage customers to review the latest policy before submitting a request.
We appreciate your feedback and will continue working to make the process clearer and easier for our customers.
Jas besteld maar zag er totaal niet uit…
Jas besteld maar zag er totaal niet uit zoals aangeboden is.
Via mail contact zoeken om terug te kunnen sturen. Dit kan alleen met akkoord. Maar wel instructies gehad.
En kost je. 30 euro
30 de outubro de 2025
Opinião espontânea
Resposta da Orolay
Hi Janne,
Het spijt ons te horen dat uw ervaring niet aan uw verwachtingen voldeed.
Als een in de VS gevestigd bedrijf dat klanten over de hele wereld bedient, werken wij voortdurend aan het verbeteren van de winkel-, retour- en ruilervaring in verschillende landen. We waarderen uw feedback en blijven eraan werken om het proces duidelijker en eenvoudiger te maken voor onze klanten.
My package was stolen within 10 minutes…
My package was stolen within 10 minutes of delivery. This company says its marked delivered and it's my problem. I filed a claim with there delivery service which apparently is not accredited with (BBB) I just researched. I will never buy anything from this company again. Awful
14 de outubro de 2025
Opinião espontânea
Resposta da Orolay
Hi Pamela,
We’re sorry to hear that your package was stolen after delivery and understand how frustrating this situation can be.
Normally, once a package is shipped and marked as delivered, the final delivery confirmation is handled by the carrier. We will continue working to improve our delivery and customer support experience.
If you have any further concerns, please contact our customer service team through our website so our team can assist where possible.
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