Orthocomfort Opiniões 

Order number 23738
I ordered a product it's came after two week really disappointing and return to them taking so long and asking for postage..
Please aware of them buying.
Selling low quality products

It took a long time for the parcel to be received.
Once received difficulty charging.
This is advertised for Seniors, no way is this suitable fir Seniors. Once charged, only held it's charge for about 12 hours, so how can it monitor your health or sleep if you have to put it on charge all the time? Not fit fir purpose. You also can not read the screen in the sun.
When I requested to return this item, they offered a 30% refund, stating i didn't need to return it, take their offer as it would save me time of having to go to the post office, and give the watch to a friend!
I refused, then they made a big thing of having to a RAN number, I persevered and I am returning this item.
IT'S NOT FIT FOR PURPOSE, ESPECIALLY FOR SENIORS

For the first time in ages, I didn't look at Trustpilot before placing an order with a new business, but as I had seen it was an Estonian business running the Orthocomfort site, for some reason, that reassured me that all would be well - it's only this morning that I am reading the negative reviews so now feel foolish for not doing so beforehand as is my usual practice.

I have yet to receive my item, as I only placed the order a few days ago, and it was only looking again at the confirmation of my order this morning that I found a delivery reference that when put into the parcelsapp.com site revealed to me that my package will be coming from China!

Then, too late, I checked here on Trustpilot and see that I probably have been scammed and that my order will not be anywhere close to the quality of product I have paid for.

The business operating orthocomfort.co.uk is Estonian, registered as the company Sanovex OÜ in Tallinn, Estonia, and a swift Google reveals that when a business operating in the EU drop ships faulty goods from China to a UK consumer, the EU-based business is legally responsible to the consumer under UK consumer law (if targeted at the UK) or local regulations, requiring them to handle refunds or replacements despite the goods originating in China.

So, if my order doesn't arrive or arrives and is clearly below the standard of product for the price I have paid, I shall be contacting the business at its registered address: Sepapaja tn 6, 15551 Tallinn, Estonia and will copy in the Estonian Embassy in UK, including a link to this Trustpilot page as I do so.

If the negative reviews I read here turn out to be a reflection of my experience too, I would hope the Estonian government would be interested to learn just how badly this business is tarnishing Estonia's reputation in the UK.

Sorry can’t give my experience yet as l have not received the item
Relay have not delivered and lm still waiting

I still haven’t received my order after a week so not great service so will not be using you again!!

Wished I had read reviews re my order of knee support.
item not arrived, was given a track number initially that linked to a courier but said needed to download the app. Thankfully I didn't . Then an email saying Evrie awaiting its arrival. Still no update, have emailed company twice no reply. Looking at reviews I am not hopeful and even if does arrive not guaranteed good quality by other reviewers.

I would not recommend Orthocomfort. My experience was disappointing from start to finish. The product did not meet my expectations, and the quality was much lower than advertised. Communication with customer service was slow and unhelpful, making it difficult to resolve the issue.

I had ordered a pair of compression socks which was getting delayed. When arrived it was packaged in an underwear pack. The size which I ordered was thigh high socks. But the size was below knee length.
Please do not buy anything from them. They appear to be fake.

I received a faulty hearing aid that was dead on arrival. I followed the company’s specific troubleshooting steps, including turning the device off and charging it continuously for over 5 hours, but it still fails to work.I sent a formal final notice email to resolve this issue last Monday, but the company has completely ignored my correspondence. They have failed to provide either a working replacement or a refund for a defective product.This is an unacceptable way to treat customers who rely on these vital devices. I am now escalating this issue through my bank and consumer protection services. Avoid this company.

Despite advertising FREE RETURNS this company gave me a complete run around. Refused to acknowledge my purchase, absolute SCAM.

I ordered the smartwatch for seniors and very disappointed. Battery life non existent - have to recharge every 12 hours and now I've stopped using it. It's not waterproof, despite claims. Blood pressure measuring very suspect. The app is clunky and has adverts appearing. Save your money and buy something better.

Delayed delivery , waiting weeks ,i cancelled the order as i had to purchase from another store ,they still then delivered it ,and its faulty ,they then expect me to pay to return it . Ive gone to my bank ,they have given me a refund via a chargeback . Ive offered to take item to a postoffice if orthocomfort send me a prepaid label ,but they are refuseing. This is a dreadfull company , they take your money and do not give a care about you or your goods.AVOID.

I ordered a pair of insoles with Orthocomfort and was sent a pair of socks instead. I was refused a refund. I was promised a replacement that never arrived. When I contacted them again, I was told I received the item according to their records. Please avoid buying from this company at all costs! I will be warning people about them on social media, too, Beware!!

Ordered an ankle strap for an injury .Took nearly three weeks to arrive . It is extremely poor quality made with cheapest materials with Velcro that doesn’t hold and too small for my foot.
All the way from Estonia .
Do not order this rubbish .

Please look into this company
They are selling items available for a third of the prices on Amazon. The item does not work
To return items from UK
POSTAGE £10
DUTY £12
ITEM WORTH £10

This is a scam company. Avoid! Pity I didn't check them out on Trustpilot first Why are these companies allowed to exist!

Great product

Very poor quality, flimsy ankle support, took ages to arrive and I didn't realise the company was in Estonia! Returns are not easy and costly. Communication very very slow. Would not recommend. Buy from the country you live in would be my advice & wish I had read the awful reviews before I bought it. :(

Took way to long to be delivered and product doesn't work no air comes through it and won't stay in place waste of money

I purchased a watch that was meant to help my mum as she recently fell and couldn’t contact anyone as phone was not with her, After searching for a less expensive smart watch to connect her phone to her wrist I found one advertised on OrthoComfort offering physical aids to assist the infirm and injuries and thought yeah ok, it links with phone it’s gold that she wanted so ordered off their website, which by the way if you visit their website and tap
On refunds you get a google blocked and alerts saying not trusted site .

I ordered and took an age to arrive and cost £68 on its arrival date found it to be poorer quality than advertised, it only connect one way to your watch from phone, you can’t answer or send anything from watch and it was Rose gold, not gold, even though a little round gold sticker on box,was pure gold, it wasn’t.

After pursuing a refund via email I was ignored until I mentioned sales of goods act not as advertised did they respondand offer a partial refund of 20% I refused and was put to 30% I wanted my money back and after some time they sent me a returns code and wanted me to photo this photo that and pay for return , I now thought it’s China as they said to avoid heavy returns costs

They processed a partial refund of 30% after a lot of hard work as wasn’t prepared to go to that expense and trouble, also these are sold over various sites all at different prices, found on Amazon at £48

You can make your own mind up if you would deal with this company as Hannah from customer services wasn’t particularly helpful even though the goods were not as described
I am just sharing my experience with this company and feel that the law has been broken here in UK but this is my view and opinion

Bought a smart watch, came damaged, doesn’t charge, won’t refund have to send back to Estonia. Biggest pile of crap, don’t be fooled and don’t buy a thing from this company.