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At ORZAX, we’re dedicated to creating premium dietary supplements, merging the bounties of nature with cutting-edge technology. Our founders, experts in medicine, pharmacy, and industrial engineering, bring a collective experience of over 30 years in their respective fields. Today, leveraging our expertise, we have the capability to cultivate raw materials for dietary supplements on our own lands.
Orzax Limited Snf 193, York House 18 York Road, Maidenhead, SL6 1SF, United Kingdom, SL6 1SF, Maidenhead, Reino Unido
3,1
7 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have not received my order or any dispatch updates I’ve tried to contact customer service through email and instagram still no response the order was made on 20/05/26 for some black seed capsules it’s now 10 days later and no update or response whatsoever I feel like I’ve been scammed so I’d urge others to shop elsewhere this company is not reliable and I myself will not be using this service ever again.
I’ve been using their products for a while now and I’m really happy with them. The quality feels consistent and I genuinely enjoy using them day to day.
What stood out to me the most is the support team. Anytime I had a question or a small issue, they got back to me quickly and sorted everything out without any hassle.
Overall, it’s been a very positive experience so far. I would definitely recommend.
I had a problem with the delivery, but they addressed it immediately and resolved my issue. Good products, good customer care 👍👍
Resposta da Orzax
Hi,
Thank you very much for your kind feedback! We’re really glad we could resolve the delivery issue quickly and that you’re happy with both our products and customer care.
Your support truly means a lot to us thanks again for taking the time to share your experience 👍
Kind regards,
Orzax Customer Support Team
I have been sent out of date tablets and have tried to get in touch but haven’t received a response.
Resposta da Orzax
Hi Tabassum,
Thank you for bringing this to our attention.
We’ve sent you an email with full details regarding this matter and the steps we’ve taken to resolve it. Please kindly check your inbox, and your spam/junk folder just in case.
We apologise for the inconvenience caused and appreciate your understanding.
Kind regards,
Orzax Customer Support Team
I’m in Scotland. I ordered liposomal iron 17 days ago and got no confirmation of dispatch. Emailed and got no response which is shocking customer service. I now see others have had this experience. What is going on? I expect a reply ASAP, and will remove the one star if I am sent and receive my order immediately following this. If it’s still up as-is, I haven’t received it.
Edit: I have changed from 1 star to 3 for the following reasons:
- Since posting this, I have received an email explaining and apologising for the issue and offering a generous goodwill gesture
- I have now received a full refund for my undelivered order that I had paid for
- I had a previous order with the company which I had received without a problem and was happy with the service
The reason I have not given higher:
- Companies should be pro-active when they notice issues have occurred after taking customer payment
- Customers should not have to prompt companies into taking action by writing reviews - this is not the consumers job
I am satisfied with the outcome and the response now received. If I order again, I will give a review that reflects only whatever service I receive in the future. Thank you.
Resposta da Orzax
Hi Christina,
Thank you for sharing your experience — we’re genuinely sorry for the frustration caused.
During a recent website and system migration, a small number of orders were unfortunately affected, which led to delays and missed communication. We understand how disappointing this is and apologise for the inconvenience.
Our team has now reached out to you directly via email with a resolution and a goodwill gesture. Please check your inbox (and spam/junk folder just in case) for our message with full details.
We appreciate you bringing this to our attention and giving us the opportunity to address it.
Kind regards,
Orzax Customer Support Team
Absolutely awful! I ordered milk thistle from the Orzax UK website but received no confirmation of dispatch, etc.
I emailed their support address but got no reply.
At this point, I had bought product elsewhere, which came quickly.
Still no reply from Orzax and no means of getting a refund.
Then (lo and behold!) 6 WEEKS AFTER PLACING THE ORDER, the product was dispatched! WTF??
I emailed Orzax again, asking for an explanation and full refund but I am doubtful that I will hear back.
PLEASE PLEASE PLEASE AVOID AT ALL COSTS!!! The worst service that I have EVER received!
Resposta da Orzax
Dear David,
We sincerely apologize for the negative experience you had with your recent order.
At Orzax UK, we take such matters very seriously, and it is clear we did not meet our usual standards in this case.
Please be assured that we are already addressing this internally and taking steps to improve our communication and order handling processes.
We appreciate your patience and understanding, and we hope to restore your confidence in our brand.
Sincerely,
Orzax UK Team
AVOID! Would not recommend. Terrible customer service. Placed and payed for an order on the 24th June. Its now the 3rd July and still no delivery. I emailed them on the 1st July and no response. Have now started a dispute through my bank to get a refund.
Resposta da Orzax
Dear Customer,
We sincerely apologize for the negative experience you had with your recent order.
At Orzax UK, we take such matters very seriously, and it is clear we did not meet our usual standards in this case.
Please be assured that we are already addressing this internally and taking steps to improve our communication and order handling processes.
We appreciate your patience and understanding, and we hope to restore your confidence in our brand.
Sincerely,
Orzax UK Team
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