Oshoppu Opiniões 

125
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had been looking for a rare model kit for a few weeks, and saw that Oshoppu had this item listed on their website. I wanted to check it was the right kit, so I emailed Oshoppu and they replied with... Ver mais

Classificada 4 em 5 estrelas

Pre ordered item was about 3 weeks late based on the payment date but arrived on time just before Christmas as promised. Good communication via email and questions answered quickly.

Classificada 5 em 5 estrelas

Products were exactly as described, packaged safely and posted very quick! Very happy with my purchase!! ☺️ My favourite shop to buy figures from! Thank you!!

Classificada 5 em 5 estrelas

i visited this shop last month in norwich and the atmosphere was so nice everyone was friendly. i ordered the meowscarada model kit and oh my GOSH am i obsessed shes gorgeous and it came only in two d... Ver mais

Informações sobre a empresa

  1. Loja de brinquedos
  2. Loja de artigos colecionáveis
  3. Loja de artesanato
  4. Loja de artigos domésticos
  5. Papelaria

Sobre Oshoppu

Escrito pela empresa

oshoppu is a UK-based retailer that offers a one-stop-shop for kawaii stationery, toys, and other fun items, all imported directly from Japan. We pride ourselves on our extensive selection of high-quality and authentic products, and our commitment to exceptional customer service. With worldwide shipping available, oshoppu is the perfect destination for anyone looking to add a little fun and whimsy to their life.

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

125 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,8

Todas as opiniões

(125)

19 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Seeing the negative review I felt…

Seeing the negative review I felt compelled to tell my story about what happened when something went wrong. We have ordered countless times from Oshoppu and it has always been a pleasure. On one occasion they accidentally sent the wrong item (which was actually more expensive than what was ordered). I contacted them directly and they were fantastic. The correct plush was immediately sent out and arrangements were being made to return the wrong item at no cost to me. However we had fallen in love with the other plush too so asked if we could pay for it and keep it. Luckily no-one else was waiting for it so we could and Oshoppu even refused to take the full amount so we got a very generous discount, refunded postage and two adorable plushies! Mistakes can happen but how a company handles them is telling. Oshoppu quickly rectified their mistake all while being professional, kind, helpful and generous. If I could give more than 5 stars I would!

27 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I adore ordering from this shop

I adore ordering from this shop, have done several times and will continue to come back and get kawaii goods that I can't easily get for a reasonable price anywhere else in the UK. I got an Usahana plushie here last time I ordered that was like double the price anywhere else to import from Japan. Don't hesitate to order here, they're one of the good ones!

15 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

It was SCAM!

It was SCAM!
Not send what was ordered.
Nit sent Return Shipping Label.
Forced to keep something I don't want , double more paid as cost on other platforms.
BAD Service,Bad experience!

24 de junho de 2024
logótipo da Oshoppu

Resposta da Oshoppu

Customer misunderstood listing which was for a single item. PayPal suggested customer return the items as a solution to their issue, shipping label was outside of my control. Never had this issue before with thousands of sales of Gachapon and it’s a shame the customer didn’t feel the need to contact us directly and has only done so via PayPal and trustpilot.

Classificada 5 em 5 estrelas

Good shipping and it arrived safely

Good shipping and it arrived safely. The only problem I had was when one of my items was out of stock I was just refunded and not contacted. I would have chosen something else if given the option but would have liked an email that it was out of stock at lease

7 de junho de 2024
Classificada 5 em 5 estrelas

Great customer service

My order arrived quickly and was well packaged. When unfortunately some of it did not suit my needs, a return was arranged straight away and without issue.

23 de abril de 2024
Classificada 5 em 5 estrelas

I love this shopp

I love this shopp. My order had some problem during the shipment, eventhough it was not her fault but she still sent me another one so i didn’t have to wait. The service and product are 10/10.

26 de abril de 2024
Classificada 2 em 5 estrelas

Not very efficient

It took nigh on two weeks to receive my order despite living in the same country, I sent two emails which weren't acknowledged let alone answered, and when I did manage to bring up an issue over Instagram, there was no satisfactory resolution offered

28 de março de 2024
logótipo da Oshoppu

Resposta da Oshoppu

Hello Andrew,

Your order was sent within our dispatch time of 7 working days, your email was responded to with a dispatch notification with full tracking details from Royal Mail within our stated response time of 48 hours. We mention in numerous places that this shop is currently run by one person and we also include shipping times in the confirmation email which is sent after you place an order. Our shipping times are currently this length to manage our extremely busy shop. We are taking steps to improve this and are also transparent about this via the instagram profile you visited.

I responded to your instagram message promptly and was unable to resolve as you ordered a blind picked item which was never promised as a complete set. We are unable to offer specific items for this as we don't always have a set amount of each figure. When you asked if you could have a replacement, I explained that this wasn't possible as it wasn't in stock. This item wasn't eligible for a refund either as you received it as part of a buy 5 get one free offer.

Many thanks,

oshoppu

Classificada 5 em 5 estrelas

Excellent

I always love everything I buy from Oshoppu. It never takes too long to arrive and is beautifully packed and a real treat!

14 de março de 2024
Classificada 5 em 5 estrelas

Fantastic shop

I've made many purchases from this shop now and I'm always really happy with everything. The shop sells so many amazing items from Japan that you can't find anywhere else. Everything always arrives wrapped well and the items are of great quality. The owner is always lovely and helpful and I'll most definitely continue to shop here.

24 de fevereiro de 2024
Classificada 5 em 5 estrelas

My new favorite place to shop from ! ❤️❤️❤️

The website is easy to navigate through and I found what I was looking for really quickly.My order was packaged beautifully and arrived with no damage. My mum had bought me a nendroid for my birthday and I couldn’t be happier with the purchase :) ❤️❤️❤️

23 de fevereiro de 2024
Classificada 5 em 5 estrelas

I brought a Spy X Family mystery…

I brought a Spy X Family mystery bundle, I love everything in it and it is amazing value for money. The only downside is I would have liked a mixture of characters, all the items were of just the one. However that's the risk you take with a mystery bag. It arrived well packaged and within a reasonable timeframe.

17 de fevereiro de 2024
Opinião espontânea

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