OtterBox Opiniões 

I really wish I’d checked TrustPilot before deciding to buy direct from OtterBox. Their product is great but customer service terrible. I ordered a product, but the delivery failed (despite it being a 24 hour a day building in central London), the product was returned to sender by the courier. Since then zero comms no response to emails and absolutely no customer service. Avoid at all costs.

Absolutely appalling service - waited over 5 weeks for phone case arrived - advised I already bought a case elsewhere and credit my card with money owed. Still waiting for a refund……. Very disappointing and very poor customer service - you’ve been warned!

Awful company. Items are made from cheap garbage. £30 pounds for a glass screen protector and it came smashed to bits.

I ordered the Defender for iPhone and screen protection for £54. Otterbox took the money out of my account, but never sent a confirmation email, let alone the products.
I've tried to contact company via form on website, PayPal, Instagram and email. No answer from Otterbox, and definitely no products!

A TOTAL SCAM!!! DO NOT ORDER FROM THIS COMPANY!!!!

Update: Otterbox has admitted to never sending any order to me, but they are also saying they never took any money from my account. My bank has confirmed that the funds have left my account, they are not just 'reserved' as Otterbox claims. Also, funds are not 'reserved' for 2 weeks!

Otterbox refuses to respond to any kind of communication. I send them multiple emails and web forms every day.

My bank has opened a claim against Otterbox.

Update: Otterbox now tries to blame me and say I must have ordered under a different name and address! No, I'm not James Bond! I only use one name and I only have one address.

Terrible phone case. I'd read good things but my phone's back glass smashed after falling off a low table onto a wooden floor. The case collects dust and stuff in-between the phone and the case and has made loads of scratches all over the sides of the phone. I honestly think this case has caused more damage than it has prevented and would strongly advise against this company.

This customer service from otterbox is an absolute DISGRACE. I have been trying to contact them week on week for over 2 months now to try get a refund and it's proving IMPOSSIBLE. In that time I haven't even gotten a response from them. It is an absolute disgrace. I am beyond frustrated and will never purchase another product from them.

I have always liked OtterBox phone cases but would never buy from them again. I’ve been trying to return an item now for over a month and they just completely ignore every request so you can’t get details to make the return. There’s no other way to return so now I’m just stuck with a product I can’t use.

Awful. Take ages to reply! It’s been 2 weeks now that I’ve been trying to get a faulty SCREEN PROTECTOR I purchased from them at £40. They’re asking for stupid things like a picture with the faulty product and a piece of paper with my name and dare on. How ridiculous?! I’ve never been asked to do such a thing before! No one seems to have a clue what is going on. I was asked for my address and receipt on multiple occasions by a variety of people! Seriously shocking customer service!!!!

Phone cases are great but customer service is a disgrace, almost to the point of being a scam. They make it virtually impossible to return items. They just about comply with EU/UK consumer law, by permitting a refund at the customer's cost. However, you can only return an item after you have been provided with instructions about how to make a return, which you need to request from Otterbox (information about how to make a return is not made available on their website) - the instructions were only received after sending several chaser emails via customer services. The return process is not automated or tracked by Otterbox. I returned an item but never heard from them ever again, let alone receive the refund. This was not a surprise based on the experience I had with customer services, however it is a disgrace.

Bought an Otterbox Symmetry iPhone 12 case. It got disfigured after 8 months, the rubber that sticks to the phone loosened, meaning it no longer snuggly fit the phone. Otterbox refused to honour the guarantee (supposedly 7 years!) and instead asked to contact the seller. The seller (an online retailer) refused the warranty as they said they only honour it for first 6 months!! As a customer, you get stuck between the seller and Otterbox!! Overall really disappointing experience and wont ever buy an Otterbox ever again!

Worst customer service ever. Doesn't send a prepaid label for returns and would expect you to shoulder the cost of shipping. Worst is they want you to send it back to the netherlands and im in the UK. Dont order!

I ordered a defender case for my Ipad pro, the internal stand broke while I was removing the case lid(how??); I attempted to claim under warranty, they have now gone silent despite repeated attempts to contact them. In short:

GARBAGE product
GARBAGE customer service.

AVOID.

Two words for the Symmetry Series Clear case
" Absolute Garbage ".
I purchased two of these cases for my S22 Ultra and my wife's S22 Plus at first I was fine with them,although I have had £6:99 cases from Ebay for my work phone that offered better protection.
After 6 weeks or so we both noticed that the soft edge surround was becoming discoloured and turned brown. We both look after our phones and don't use them in situations where dirty hands would cause this,
As time went on the whole surround turned brown. I contacted OtterBox with my concerns but was redirected the the shop where I purchased them from.
The O2 shop said it was a manufacturing problem so contact OtterBox. At this point I gave up and purchased two Tech21 cases which I have previously used with no problems.
So in conclusion buy Tech21 and save yourself money.

TL;DR:
Is it worth the price tag? Nah.
Is it sturdy? Yep.
Does it work as a case? Yep.
Does the pop sock work? Nah.

Still with me? Alright...
I ordered the Otter + Pop Symmetry case for my iPhone 13 Pro Max. I had previously used a pop sock and I liked it - I could stand my phone on its side, hold my phone etc. but the pop socket stuck out a bit.
So I was intrigued to try a case which had the pop sock integrated with the case, making it appear 'smoother'.

Sounds great, right? It arrived and it was pretty stiff getting it on the phone which I'm taking as a good sign as it's really sturdy and all the buttons work etc. HOWEVER the issue I have with it is the pop sock is that it doesn't support the phone at all. It collapses or doesn't stay on its side.

So whether that's just because the iPhone 13 Pro Max is just too big a phone and the case is unbalanced, or I have a defective case... surely this is something that should have been discussed in the design process.

Happy to collaborate Otterbox to fix this?🤷🏻‍♀️

Bought React series case for Galaxy A53. As other reviewers have said it took nearly 2 weeks to arrive from Netherlands. Case itself is disappointing for 2 reasons ... synthetic rubber is not very grippy so phone slips out of hand easily; it also seems to generate static which attracts dust to screen, especially around edge where screen meets case. Will be looking for a better alternative.

Purchased this for its 'military standard' protection against drops, however my partner has been using his OtterBox case for less than a year and today he dropped his phone and the entire back of the phone smashed, as well as partially cracked the front of the screen. Recommend CASETiFY for protection instead - I've been using my case for over two years and have never had any damage.

I had a severe scratch on the clear screen of an Otterbox for my iPhone. I sent an email to Otterbox and after a very friendly and helpful email from their Customer Services, I received a free replacement within a few days. It was a great experience from this Company.

They state 8-10 working days for delivery but then when it doesn't arrive, blame Brexit/Covid and say you have to wait and additional 4 weeks to ask for a replacement order to be sent out.

I've placed an order for nearly £50 for a case for a brand new phone and I now have to choose between leaving it unprotected for upto a month, or pay out for another case from elsewhere and pay for the return shipping of this one to Holland myself.

Absolute scammers.

Update - have now contacted my bank who will be opening up a dispute against Otterbox.

I requested a refund for a Mobile Phone Case I no longer required and I received a label to return the Case free of charge. I received an email from Otterbox informing me that they had received my package a couple of days later. Seven days later I received a message from Otterbox telling me I had been granted a full refund and two days later the refund appeared in my card statement. Excellent Service!

Otterbox you are verging on scam trading tactics in UK. You have a UK website and potential UK buyers think they are buying from a UK company that's selling and dispatching from the UK.
This is completely misleading when you are in fact shipping from Holland and UK customers see delivery change from an expected couple of days turn into 4 to 5 WEEKS. You should be saying on your website all UK orders despatch from Holland and will take up to 5 weeks.
Shameful service.
I have cancelled my order and suggest to any UK prospective buyer beware otterbox unscrupulous trading practices.
And apart from anything else DHL or Fedex or United Parcel Service can ship to UK overnight.
Why are using a hopeless courier like Hermes. 5 weeks to deliver to UK? What's the delivery coming on? A 3 legged donkey walking backwards?