My smart watch shows that my sleep is now 'great' (from being 'low' or 'fair') after purchasing the OTTY mattress and pillows. Wish we'd bought one earlier. Considering replacing our guest pillows now... Ver mais
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Leia as opiniões dos outros
The only reason for the less than perfect score is because my husband, who has cervical spondylosis, is struggling to find the right amount of filling for the pillow. Generally, he feels it is not co... Ver mais
I bought my charcoal and bamboo mattress a few years back and it's been reasonable. This time I needed something a bit firmer as that one dipped in the middle after a year or two. I bought the ot... Ver mais
A empresa respondeu
The mattress is firm but comfortable. My husband is definitely sleeping better. The old mattress which was just over 20 years old still looked as new but there were signs of dips where the bodies had... Ver mais
Informações sobre a empresa
Escrito pela empresa
At OTTY Sleep, our mission is simple: to help people sleep better. We believe great sleep should be accessible to everyone, which is why we design high-quality mattresses and sleep products that combine innovative materials, comfort, and durability at a fair price. OTTY was created with a focus on performance and support. Our mattresses are engineered using advanced hybrid technology, combining supportive pocket springs with pressure-relieving foam layers to deliver comfort, breathability, and long-lasting support. Every product we create is carefully developed to improve sleep quality and help our customers wake up feeling refreshed. As a direct-to-consumer brand, we focus on delivering excellent value without compromising on quality. By selling online and working closely with our manufacturing partners, we’re able to keep costs down while maintaining strict quality standards. Customer experience is at the heart of everything we do. From helpful advice when choosing the right mattress to responsive after-sales support, our team works hard to ensure every customer has a positive experience with OTTY. Thousands of customers across the UK trust OTTY to help them get a better night’s sleep, and we’re proud to continue improving our products and service based on their feedback. Because at the end of the day, better sleep leads to better days.
OTTY Mattress – Premium Sleep, Designed in the UK
Escrito pela empresa
- 100-Night Trial – Try Risk-Free at Home
- Try it for 100 nights. Sleep on your OTTY mattress at home for up to 100 nights. If you don’t love it, we’ll collect it for free and give you a full refund — no questions asked.
- Fast & Professional Delivery
- We offer free delivery in 3–5 working days across the UK. In a hurry? Choose next-day delivery at checkout for a small additional fee.
- Delivery Made Easy – Voted Best Mattress by The Guardian 2025
- We don’t always buy into every review site, but Which? is a trusted, independent organisation known for rigorous, unbiased testing. They awarded the OTTY Original Hybrid their Best Buy Mattress 2021, and the Aura mattress earned the same title in 2022. And it's not just Which? — The Guardian also named OTTY the Best Mattress of 2025, reinforcing our commitment to comfort, quality, and value
10 Year Guarantee
OTTY is designed to provide great quality sleep for over 10 years!
Our mattress has been designed to last.
All components used in the production are made directly at our factory, ensuring highest quality control procedures can be kept at all times.
OTTY is guaranteed to last for 10 years and we will replace any product that doesn't.
Informações de contacto
Unit 1, Nano Park, Pickering Street, LS12 2BJ, Leeds, Reino Unido
- 01133 202490
- hello@otty.com
- otty.com
3,8
Bom
11 mil opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good mattress, poor delivery
The mattress (OTTY Aura) is very good. Supportive and comfortable. However, the delivery was poor. It was scheduled for between 16:30 and 18:30 but arrived at 21:30. The box had been opened at one end and there were holes torn in the side of it. The inner bag didn't seem to have been opened so I did not send it back but it was disappointing.
24 de março de 2026
My order never arrived.
My order never arrived. Lost by DHL apparently. Email to Otty asking for help ignored. Phoned them and a replacement is being sent but using the same courier so don't hold out much hope.
1 de abril de 2026
Delivery was to the wrong location by…
Delivery was to the wrong location by DPD who claimed they had a signature - they didn’t. The pillow was as advertised and my husband loves his but it was too firm for me - so now he has two.
31 de março de 2026
Great sleep!
My smart watch shows that my sleep is now 'great' (from being 'low' or 'fair') after purchasing the OTTY mattress and pillows. Wish we'd bought one earlier. Considering replacing our guest pillows now!
30 de março de 2026
OTTY have become essential.
OTTY have become essential.
Mattress and pillow are the best there is. I love this company.
23 de março de 2026
Sleeping is bliss
Brilliant to help with our extra hard mattress. Sleep is bliss now, i had lots of issues with my shoulders on the harder mattress even though it helped my lower back. This has saved me alot of money on a new mattress.
30 de março de 2026
Great service great bed thank you
30 de março de 2026
Mediocre quality and poor customer service
I bought my charcoal and bamboo mattress a few years back and it's been reasonable. This time I needed something a bit firmer as that one dipped in the middle after a year or two.
I bought the otty firm.
Not impressed. The cover is horrendously uncomfortable, it's got lots of bumps in it and you need a mattress topper to make it remotely comfortable. I called otty to try and see if anything could be done regarding swapping the cover over and the person on the phone was absolutely useless. Actually told me that it wasn't bumpy or uncomfortable as he had the same mattress and basically my imagination.
The mattress doesn't scream longevity either. It's already dipping in the middle.
Won't be buying from otty again sadly.
1 de dezembro de 2025
Resposta da OTTY Sleep
Thank you for your feedback, and I’m sorry to hear you’ve been disappointed with your experience.
I’d like to clarify that the cover on the OTTY Firm mattress is specific to that model and isn’t interchangeable with other OTTY covers. It’s designed to work alongside the firmer comfort layers, so unfortunately it’s not something we’re able to swap.
We also want to be transparent that this isn’t something we’ve come across before, and this is the first complaint we’ve received regarding the Firm cover being uncomfortable. We’re not aware of any wider issues with it, but we do appreciate all feedback.
I’m sorry that we weren’t able to offer further assistance when you contacted us — that’s certainly not the experience we aim to provide.
If you are still within your sleep trial period, you would be eligible to return the mattress for a full refund, and we’d be happy to help arrange that for you.
OTTY
Wait a bit...
Otty offered a really good deal for bed frames and matresses. I don't have any complain about the matress and pillows, but the process of building your own bedframe is tidious. The planks were difficult to fit and they had this plastic things to mount them in that were breaking from day 1. We managed to mount it, had to tape some. I know, I should have complain from the begining, but we wanted to give it a chance. 5 years down the line thebplastic holders keep breaking and the company doesn't give any solution, other than try to PURCHASE from the company some extra holders. I thought a bedframe would have a longer life, 5 years doesn't seem fair.
11 de abril de 2026
Opinião espontânea
I am really impressed with my new…
I am really impressed with my new pillow. It’s very comfortable and supportive. It felt quite solid when I first unpacked it but I have found it be very gently yielding. Doesn’t make me too hot either.
27 de março de 2026
Worth every penny
After purchasing a mattress from a different company and sending it back because it was so bad, otty is the dream mattress, we went for the pro and its worth penny. No problems with delivery.
27 de março de 2026
We noticed that our mattress reached…
We noticed that our mattress reached almost its full shape after about 72 hours of opening it. Interestingly, it started to take its real form even more once we began sleeping on it regularly. At first, it felt quite firm, but over time, with our body weight, it became much more comfortable and supportive. Overall, we’re happy with how it adjusted and improved after use.
23 de março de 2026
The mattress is firm but comfortable
The mattress is firm but comfortable. My husband is definitely sleeping better. The old mattress which was just over 20 years old still looked as new but there were signs of dips where the bodies had been lying, even though the mattress was turned over or around whenever the sheets were changed. The time was ripe to have a new support, and we love it.
21 de janeiro de 2026
The mattress has transformed my sleep
The mattress has transformed my sleep. A very comfortable and supportive mattress.
26 de março de 2026
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