Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the nex... Ver mais
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Leia as opiniões dos outros
Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the... Ver mais
This company’s handling of premium refunds is a absolute disgrace. After I canceled my policy, they flat-out refused to automatically return my prorated premium, forcing me to manually chase down my o... Ver mais
A empresa respondeu
Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Easy-to-buy home and auto coverage, returning insurance to its original intent: being a force for communal good.
Informações de contacto
20 E. Broad St., Ste. 1200, 43215, Columbus, Estados Unidos da América
- 8334272624
- info@ourbranch.com
- ourbranch.com
4,3
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Financial incompetence and deceptive practices—they are withholding my money
This company’s handling of premium refunds is a absolute disgrace. After I canceled my policy, they flat-out refused to automatically return my prorated premium, forcing me to manually chase down my own money. When they finally sent a paper check after an agonizing delay, it turned out to be completely useless. The bank teller rejected it immediately due to a "Positive Pay" security error because their incompetent accounting department failed to authorize it on their end.Instead of taking immediate accountability and fixing their administrative screw-up so I could access my funds, they doubled down on their terrible customer service and canceled the check entirely. They are now actively withholding my refund, and I still have not received a single cent. This is completely unacceptable business behavior bordering on theft. Do not trust this company with your money—their internal operations are a mess, and they will hold your funds hostage.
9 de setembro de 2026
Opinião espontânea
Resposta da Branch Insurance
Whitney, we're sorry to hear about your experience. At the heart of our business is a commitment to outstanding customer service, and your feedback means the world to us as it helps us maintain our high standards. After investigating, we found that the check was accidentally voided due to a system bug that has since been fixed. Your check was reissued on 9/10, and you should expect the check to arrive at your address on file in 7-10 business days. Thank you for bringing this to our attention and giving us the opportunity to improve the member experience.
was on hold 30 minutes so they transfer…
was on hold 30 minutes so they transfer me. 15 minutes later they are not allowed to wait anymore and drop me in the beginning of their call cue all over again! all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!all over again!
7 de abril de 2026
Opinião espontânea
Resposta da Branch Insurance
Zachary, we're so sorry to hear about your experience. At the heart of our business is a commitment to outstanding customer service, and your feedback means the world to us as it helps us maintain our high standards. We've already taken steps to investigate the situation, and we're committed to addressing this matter within our team. Thank you for bringing this to our attention and giving us the opportunity to improve the member experience.
As a contractor that works with…
As a contractor that works with insurance on the daily, I understand how hard it is to get in touch with an adjuster. Suzie was extremely responsive during the restoration process for our mutual client. Five Stars!
21 de janeiro de 2026
Opinião espontânea
Resposta da Branch Insurance
Thanks for your review, Porter. At Branch, we strive to make the claims process as seamless as possible. We’re so glad to hear you’ve had a great experience with Suzie.
Your representative was very polite and…
Your representative was very polite and knowledgeable of insurance coverages and companies to help cover my insurance needs!
Five stars 2 Vanna Mosley!
3 de dezembro de 2025
Opinião espontânea
Resposta da Branch Insurance
Hi Chris, thanks so much for your review! We’re so glad to hear you had a good experience with Vanna, and we’re glad to have you in the Branch community.
Very knowledgeable and patient
Vanna worked through several insurance to get us the best deal and made calls on our behalf
1 de dezembro de 2025
Opinião espontânea
Resposta da Branch Insurance
Thanks, William! We’re so glad to hear about your experience with Vanna and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.
Do not go with Branch
Do not go with Branch. I’m almost 50 and I’ve never seen anything like it. I had to remove them as my home and vehicle insurance company. I never imagined a claim could go so wrong, insurance service could be SO bad!
They are trying a new insurance model- subcontracting out the work- the claim, the loss- all subcontracted out. To say that this company was impossible and hostile, is an understatement.
And in the middle of it all, they had a bad business process that CANCELED my insurance policy by mistake! It’s been a nightmare!
As soon as I changed companies, I feel like I could breathe again. And I saved almost $150/ month with better coverage by changing! Good riddance!
29 de agosto de 2025
Opinião espontânea
Resposta da Branch Insurance
Hi Abrianne, we’re sorry to hear about your negative experience. It’s important to us that our claims process is as efficient and helpful as possible, and we sincerely apologize for the delay. We immediately passed this along to a claims manager who has informed us that you have now been provided your date and cause statement and are being provided with any additional info needed for your GAP claim as the info becomes available. While the claims process can often take time to ensure accuracy, we want you to know your claims rep is actively working to reach a resolution and has been in touch with you to provide an update on your claim status. If you have any other questions or concerns, please don’t hesitate to contact your claims rep directly.
Find another insurance company
Got into Branch through an independent agent.....I wish I'd never heard of them. For the first year, reasonable premiums and no claims. Renewal premium increase was astronomical. In the 2nd year there was a hail storm. My claim for roof damage was declined, despite the fact that reputable insurance companies replaced a number of roofs in our neighborhood.....including that of my next door neighbor. My advice? RUN from this company. I did.
My response to Branch's answer: I had gotten that answer before. However, the adjuster who originally looked at my roof was not employed by Branch. He was with a company that hires out to do such ratings. It is my feeling that such companies are very much anti- policy holder, since the more claims they recommend to get turned down, the more in demand their services will be. I also know that when my roofer requested for one of Branch's adjusters to meet him at my house so they could look at it together, they refused. So an appeal to them was useless, and they decided to stand on their decision even though no one from Branch ever looked at my roof. Well, I stand on what I said earlier: Run from this company. I did.
28 de julho de 2025
Opinião espontânea
Resposta da Branch Insurance
Steve, we're very sorry to hear about your recent claim experience. We understand that the circumstances surrounding a claim are stressful, and at Branch, we are committed to supporting our members throughout this process.
We immediately forwarded your concerns to a claims manager, who looked into your claim. Unfortunately, it was determined that the claimed damage in question was roof age-related wear and tear, which is not covered by your homeowners policy.
We understand that this may be disappointing. If you have any further questions regarding the denial of your claim, we encourage you to get in touch with your assigned claims rep.
Brandon listens and very personable and…
Brandon listens and very personable and has helped me before .Goes the extra mile
6 de outubro de 2025
Opinião espontânea
Resposta da Branch Insurance
Thanks, Mike! We’re so glad to hear about your experience with Brandon and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.
Great service!!
Great service!!
Saved me a HUGE amount on insurance and the offer was made and closed the same day. Peace of mind working with a company that truly provides solution and supports.
23 de setembro de 2025
Opinião espontânea
Resposta da Branch Insurance
We appreciate hearing about your experience. We created Branch to make insurance simpler and less expensive so more people can be insured. Thank you for being part of the Branch community!
This was a tough one but in the end…
This was a tough one but in the end Brandon helped to get it done. I appreciate this being done in 4 days .
Thank you sir for all your help.
Karyn Weiss
23 de setembro de 2025
Opinião espontânea
Resposta da Branch Insurance
Thanks, Karyn! We’re so glad to hear about your experience with Brandon and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.
Very polite and easy to talk to
Very polite and easy to talk to. Very helpful
22 de setembro de 2025
Opinião espontânea
Resposta da Branch Insurance
Hi Julie, thanks so much for your review! We’re so glad to hear you had a good experience, and we’re glad to have you in the Branch community.
Resposta da Branch Insurance
Thanks for the positive review, Judith! We're so glad to have you in the Branch community.
I had assistance from Jessica Haase
I had assistance from Jessica Haase, and she is the person who seemed to care about what we were doing and how it worked out. She is probably one of your best insurance agents that I’ve ever talked to. I’d like to thank her and let you guys know That she has a great personality.
9 de setembro de 2025
Opinião espontânea
Resposta da Branch Insurance
Hi Kevin, thanks so much for your review! We’re so glad to hear you had a good experience with Jessica, and we’re glad to have you in the Branch community.
Brought my premium down from 7.2k to…
Brought my premium down from 7.2k to 2.2k annually Jessica was excellent made my year
4 de setembro de 2025
Opinião espontânea
Resposta da Branch Insurance
Kurt, we appreciate hearing about your experience with Jessica. We created Branch to make insurance simpler and less expensive so more people can be insured. Thank you for being part of the Branch community!
Brandon was awesome!
Brandon was awesome! He made the process seamless. Brandon was knowledgeable, personable, and extremely helpful! Thanks again Brandon!
5 de setembro de 2025
Opinião espontânea
Resposta da Branch Insurance
Thanks, YG! We’re so glad to hear about your experience with Brandon and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.
Resposta da Branch Insurance
Hi Abraham, thanks so much for your review! We’re so glad to hear you had a good experience, and we’re glad to have you in the Branch community.
Took care of virtually everything I…
Took care of virtually everything I needed to do to change insurance. I appreciate her help so much.
11 de agosto de 2025
Opinião espontânea
Resposta da Branch Insurance
Thanks, Camilla! We’re so glad to hear about your experience with Branch and grateful you took the time to share it. Thanks for giving us the opportunity to have your back.
Jessica was great to work with and made…
Jessica was great to work with and made the experience easy!
7 de agosto de 2025
Opinião espontânea
Resposta da Branch Insurance
John, we appreciate hearing about your experience. We created Branch to make insurance simpler and less expensive. Thank you for being part of the Branch community!
Resposta da Branch Insurance
Thanks for the positive review, Terry. We're glad to have you in the Branch community!
Quick and helpful
Teri was able to assist me with my questions in an efficient manner and helped get the best fitting policy for me.
1 de agosto de 2025
Opinião espontânea
Resposta da Branch Insurance
Hi DS, thanks so much for your review! We’re so glad to hear you had a good experience with Teri, and we’re glad to have you in the Branch community.
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