I placed an order 6 weeks ago Only reply were busy well get back to you within 3 days Still waiting In the meantime the company have had the same product advertised as “Sale” at the same price ?? If... Ver mais
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Leia as opiniões dos outros
Company has a gr8 range of items relation to my caravanning needs whilst travelling Oz. Staff are helpful & friendly. When having a warranty issue with one product, this was reported & action wa... Ver mais
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We purchased some caravan gear from Outback Equipment in November 2023. Great prices and fast delivery. We have just been dealing with a warranty claim, which was made super easy by friendly and helpf... Ver mais
A empresa respondeu
This guys are taking customer service very seriously!!! Always happy to help and support with enquiries!!! They know how to build trust with their customers Big shot out for Joel. He is very und... Ver mais
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Informações sobre a empresa
- Loja de artigos para acampamento
- Fornecedor de acessórios para barcos
- Loja de equipamentos e roupas para actividades ao ar livre
Escrito pela empresa
Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane. We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission. Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure. We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey. We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip. Gear up. Get out.
Informações de contacto
1 Murdoch Circuit, 4110, Acacia Ridge, Austrália
- 1300 854 185
- service@outbackequipment.com.au
- outbackequipment.com.au
3,8
Bom
434 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 58% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor customer service
I ordered a water tank and 12V pump, but unfortunately hit financial trouble at exactly the wrong time.
Before I had even received the items, I contacted Outback Equipment to explain the situation. I made it clear that I would return everything untouched and unopened as soon as it arrived, and politely asked whether a refund could be arranged.
The response was simply to repeat the change-of-mind policy and advise that I could only receive store credit. While I understand businesses need policies, this was not a case of someone casually changing their mind after using a product. I had not received or opened the items, and I was upfront about my situation before delivery.
What disappointed me most was the complete lack of discretion or empathy. Store credit did nothing to help in the circumstances, and the outcome felt unnecessarily rigid for a customer who was trying to do the right thing.
A little compassion would have gone a long way.
24 de abril de 2026
Opinião espontânea
Resposta da Outback Equipment
Hey Tim, thank you for taking the time to share your feedback. We’re sorry to hear about the circumstances surrounding your order and understand your disappointment.
While we do need to apply our returns policy consistently, we appreciate your honesty and the way you approached the situation. We’re sorry you felt the outcome lacked empathy, and your feedback has been noted and will be passed on to management for review.
Excellent warranty process
My warranty claim was processed well which is rare these days.
Dakota went out of her way to ensure the process was moving forward. Thank you very much Dakota.
I will be back to buy more things from Outback Equipment!
27 de abril de 2026
Opinião espontânea
Resposta da Outback Equipment
Thank you for your kind words and for taking the time to share your experience.
We’re really pleased to hear that your warranty claim was handled smoothly—it's something we take seriously, and it’s great to know it made a difference. Dakota will be especially happy to hear your feedback; she’s a valued member of our team and always strives to go the extra mile for our customers.
We truly appreciate your support and look forward to helping you again when you’re ready for your next purchase.
Great support from Steph, Amy and Dakota!
Great support from Steph, Amy and Dakota! I’ve made a few purchases, they arrived safely, in good order and in good time. On the one occasion the product was late and not in good order, I reached out to the team. They managed the warranty claim with the supplier and they resolved it quickly, without fuss and with excellent communication. It’s good to know they value my purchase and experience as much as I do! And I love to support Aussie-owned businesses and to see them doing well - Bravo!
23 de abril de 2026
Opinião espontânea
Resposta da Outback Equipment
Thank you for such a thoughtful and detailed review Janine!
We’re really glad to hear your orders have consistently arrived safely and on time, and that when something didn’t go to plan, our team was able to step in and resolve it quickly and smoothly. Steph, Amy, and Dakota will all appreciate the shout-out—they work hard to provide clear communication and make the process as easy as possible.
It means a lot to know you feel valued as a customer, because that’s exactly the experience we aim to deliver every time. We also truly appreciate your support of Aussie-owned businesses—it doesn’t go unnoticed.
Thanks again for your continued support, and we look forward to helping you with your next purchase!
Dakota made the warranty claim easy
Dakota made the warranty claim easy, and a quick turnaround!
Overall great experience!
16 de abril de 2026
Opinião espontânea
Resposta da Outback Equipment
Thank you for your great feedback!
We’re glad to hear Dakota made your warranty claim quick and easy—that’s exactly the experience we aim to provide. We’ll be sure to pass your kind words on to her.
Really appreciate your support, and we’re pleased you had an overall great experience. We look forward to helping you again in the future!
Always a pleasure to deal with my most recent interaction
Always a pleasure to deal with my most recent interaction was what I thought was a warranty claim on a Topargee Water Tank Gauge Flush Mount there response was fast and informative.
Turns out I had not crimped the lug properly after a bit of back and forth the issue was sorted.
I have bought a lot of gear from Outback Equipment over the years and it has always been great quality at fair prices I would highly recommend them to anybody looking for gear and most importantly there aftersales service is second to none.
And a special shout out to Dakota your a legend and they should be paying you more
(Are you listening Management?)
15 de abril de 2026
Opinião espontânea
Resposta da Outback Equipment
Thanks for the continued support—we really appreciate it!
Glad we could help get things sorted and that everything’s working as it should. We’ll pass your shoutout on to Dakota!
The quick turnaround on a warranty…
The quick turnaround on a warranty claim made this a great experience. Dakota responded super quickly and organised a replacement item to be sent soonest.
Bloody good service. Cheers legends
15 de abril de 2026
Opinião espontânea
Resposta da Outback Equipment
Thanks so much for the awesome feedback! We’re really glad we could turn things around quickly for you. Dakota will be stoked to hear your shoutout.
No stock as advertised
Advertising equipment that they do not have in stock.
They have to find the stock and then they will send out.
As of 13 April the contact phone number has been disabled so you cannot talk to any one direct.
Buyer be aware!
13 de abril de 2026
Opinião espontânea
Resposta da Outback Equipment
Hi Glen!
Thanks for your feedback — we’re sorry to hear about your experience.
We aim to keep our website as up to date as possible, however some items are sourced directly from our supplier network, which can occasionally impact dispatch times. We understand how important clear expectations are and are continuing to improve how we communicate stock availability.
Due to a recent surge in enquiries, our phone lines have been temporarily paused so our team can focus on resolving customer requests as quickly and accurately as possible via email.
We appreciate you bringing this to our attention and your feedback helps us improve.
If I could give zero star I would
If I could give zero star I would, no customer service, unable to contact via phone and they don’t reply to emails.
Placed an order and never received, currently trying to get a refund after multiple unsuccessful attempts to contact outback equipment
13 de abril de 2026
Opinião espontânea
Resposta da Outback Equipment
Hey Natalie, we apologise to hear about your experience — this isn’t the level of service we aim to provide.
Due to a high volume of enquiries, responses may be delayed, but we can assure you we are actively working through all requests.
If you haven’t already, please email us at service@outbackequipment.com.au with your order details so we can resolve this for you as quickly as possible, alternatively, you can send us a DM on one of our socials platform.
No phone contact available
No phone contact available, no email inquiry responses, no indication that items out of stock. Tried calling and emailing, then drove 2.5 hours to pickup item only to be told nil stock. Avoid this shop!
11 de abril de 2026
Opinião espontânea
Resposta da Outback Equipment
Hey Marco, we do apologise to hear about your experience — especially the inconvenience of travelling to collect an item that wasn’t in stock.
We understand how frustrating this is, and we’re working to improve stock visibility and communication. Due to a high volume of enquiries, our phone lines are currently paused so we can respond as quickly as possible via email.
Please send us your order details via a DM on one of our socials platform and we’ll try to resolve this as quickly as possible.
Working with this company has been one…
Working with this company has been one of the biggest mistakes I’ve made. They shipped the product—listed as “in stock” on their website—only after 1 month. When I tried to cancel my order, they kept my money and told me they would not refund it.
I hope you stay away from these dodgy people when shopping.
30 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
Hey Erhan, thanks for your review and we apologise your experience was not the greatest.
Looking into your order it looks like you tried to cancel within our handling window which does result in a store credit as per our policy.
Again, we do apologise if the communication was unclear on this. Stock visibility is something we’re actively working to improve with updated 'Dispatch In' timeframes on most listings now.
Had a faulty issue with my shower…
Had a faulty issue with my shower contacted them and within a week of me sending pictures of thr issue they replied and are sending me out another unit. 10/10 service !
31 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
Thanks so much for your kind words! We’re really glad we could sort out the issue quickly and get a replacement on the way for you!
Customer service
Was easy to manage warranty for a failure with an item, great customer service from Joel
20 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
Thanks for your feedback! We’re glad to hear the warranty process was easy and that Joel provided great customer service. We’ll be sure to pass your kind words along to him!
The team was helpful and quick to reply…
The team was helpful and quick to reply if I had any issues with my order and Joel was an ace to get things sorted quickly and timely.
17 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
Thanks so much for your kind words! We’re really pleased to hear the team was helpful and responsive, and that Joel was able to get everything sorted quickly for you. We’ll be sure to pass your feedback on to him!
Joel was a huge help when it came to…
Joel was a huge help when it came to our shower leaking, helped us solve the problem and sent out needed parts! Customer service was 10/10
20 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
Thanks for your great feedback! We’re so glad Joel could help resolve the issue with your shower and get the parts out to you quickly. We’ll be sure to pass along your kind words—10/10 service is what we strive for!
Great customer service from Joel
Great customer service from Joel! I had a small warranty issue that Joel sorted out promptly with a replacement part sent within the week. They will be getting more business from me as a trusted supplier.
16 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
Thanks for your feedback! Glad Joel could sort it out quickly — we appreciate your support!
Submitted a warranty claim for a…
Submitted a warranty claim for a Caravan cover. Joel picked up my case and processed it. I would like to commend Joel for his great comms in keeping me updated and requesting the information required to get a replacement. Thanks Joel.
5 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
Thanks for your feedback! We’re glad Joel kept you well informed and made the warranty process smooth. We’ll be sure to pass your kind words on to him!
Don't waste your time with this…
Don't waste your time with this company. website said 7 days to ship has been over a month. endless calls to find out what's going on. it's coming they say well it's not good enough Outback Equipment. sort your S**t out. I have spent thousands with you over the years and this is a recurring thing well that's it from me you won't see another order from me again.
19 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
We’re really sorry to hear about your experience — this isn’t the level of service we aim to provide. We understand your concerns. Looking into it; we’re glad this has now been resolved and appreciate your patience.
WARNING TO ALL - make sure you read the reviews
WARNING TO ALL I wish I read the reviews before ordering as I have had a very disappointing experience. BE AWARE before ordering from this store. They appear to sell items that are not actually in stock. After placing my order, I emailed to request a refund when I realised there was an issue, and this was before the item had even been shipped. Despite that, they refused to process a refund and would only offer store credit.
It’s frustrating that customers are not given a proper refund option when the order hasn’t even been dispatched yet. Selling items that are not in stock and then refusing refunds is not acceptable. I would strongly recommend thinking twice before purchasing here.
16 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
We’re sorry to hear about your experience and understand your frustration. We aim to be clear about stock availability and our policies which are outlined on our website, and regret to hear there was confusion surrounding this.
Thank you for your feedback.
Happy Customer 😀
Thank you Nino from Outback Equipment for your prompt response in honouring the warranty on my camp chair. Your replies to my emails were friendly and professional and I had confidence from the beginning that my matter would be dealt with fairly.
Also thank you to Nino from Navigator for helping me with my claim.
A very positive outcome.
Sally
17 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
Thank you for your kind feedback, Sally! We're glad the team provided friendly, professional support and that your warranty claim was resolved smoothly. We appreciate you sharing your positive experience!
Great Customer service
Had to order a part today and received great customer service from Talei.
16 de março de 2026
Opinião espontânea
Resposta da Outback Equipment
Thank you for your kind feedback! We're so glad to hear you had a great experience ordering your part with us. Talei will be especially pleased to know their customer service made a positive impression. We truly appreciate your support and look forward to helping you again in the future!
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