The range of products and the prices are competitive, but you need to be careful, because their terms and conditions can sting you. I accidentally ordered the same thing twice. 100% my fault, but they... Ver mais
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Leia as opiniões dos outros
This is the second I've bought from outback. 1st was an electric trolling motor a few months agao ,and this time 2 battery boxes. Both times the items were good quality, and delivered ipromptly ,loo... Ver mais
I placed an order 6 weeks ago Only reply were busy well get back to you within 3 days Still waiting In the meantime the company have had the same product advertised as “Sale” at the same price ?? If... Ver mais
Company has a gr8 range of items relation to my caravanning needs whilst travelling Oz. Staff are helpful & friendly. When having a warranty issue with one product, this was reported & action wa... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- Fornecedor de acessórios para barcos
- Loja de equipamentos e roupas para actividades ao ar livre
Escrito pela empresa
Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane. We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission. Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure. We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey. We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip. Gear up. Get out.
Informações de contacto
1 Murdoch Circuit, 4110, Acacia Ridge, Austrália
- 1300 854 185
- service@outbackequipment.com.au
- outbackequipment.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Had an issue my MSA drivers mirror
Had an issue my MSA drivers mirror
and contacted Outback equipment for advice . Joel and his team were excellent with prompt , friendly service resolving my problem. MSA Australia who make quality tow mirrors were also excellent to deal with. Highly recommended.

Resposta da Outback Equipment
Great customer service. Easy to deal with
Returned a manufacturer's faulty product.
Joel made swapping out easy and straight forwards. With clear directions and quick response times, I had the replacement product at my doorstep within a week.
Great customer service.
Thanks Joel and the OE team

Resposta da Outback Equipment
Outback Equipment sent the wrong order
Outback Equipment sent the wrong order, after contacting them they sent a return through Aust Post but Aust Post would not accept it. Next they sent a Courier return label but the Courier did not turn up. Meanwhile my original order has not been fullfilled and when I asked for a refund they just keep delaying.

Resposta da Outback Equipment
BEST CUSTOMER SERVICE
This guys are taking customer service very seriously!!! Always happy to help and support with enquiries!!! They know how to build trust with their customers
Big shot out for Joel. He is very understanding and also very professional!!!
Joel went above and beyond with my warranty claim!! Well done mate...

Resposta da Outback Equipment
Great service & wonderful communication

Resposta da Outback Equipment
Bought 2 chairs and after about 5…
Bought 2 chairs and after about 5 months 1 had a problem with fabric tearing ( the other is perfect) figured this can sometimes happen and as we were really happy with the chairs up until then we would see about warranty. Had an excellent experience with the team, jordan/steph and as we are travelling in a caravan they sent a new chair to the next the most convenient place.
All round a good experience which will have us purchasing from them again.
Corey.

Resposta da Outback Equipment
Customer focus
Excellent delivery updates and Superior customer service. I had an issue with a product I purchased. I was astounded at the speed of response after l submitted the issue online. Full credit to Joel and the team. No nonsense customer satisfaction. 6 out of 5 stars!

Resposta da Outback Equipment
I am pleased to pass on my…
I am pleased to pass on my recommendation for outback equipment. I balls up an order, all my fault and Talei fixed it. It took her several calls to fix it, but she did it. Well done Talei!!
Much appreciated

Resposta da Outback Equipment
Had to ring Outback this morning…
Had to ring Outback this morning regards to a blackjack mini i brought on line he sorted it out very quckly very professional regards Ken Whithead

Resposta da Outback Equipment
I ordered the wrong controller
I ordered the wrong controller as a Xmas present for my daughters car sent an email as I was stressing , email was returned straight away by a lovely lady Steph , within 2 mins problem was solved and fixed . Thankyou Steph for your quick response

Resposta da Outback Equipment
Very happy with the response
Very happy with the response from Steph. I ordered 2 covers and a tracking number was sent but nothing happened. I contacted support and Steph found that it was on order. She also changed the colour of the cover on my enquiry. Well done!

Resposta da Outback Equipment
Thanks Steph.
Steph provided excellent advice & support during our phone conversation whilst ordering Clearview mirrors. Very helpful & pleasant. Thanks Steph.

Resposta da Outback Equipment
Quick postage to regional Qld
Quick postage to regional Qld. Shout out to Courtney for her great customer service!

Resposta da Outback Equipment
Great Service Outback Equipment
Great service, much appreciated. A special shout out to Talei who assisted in getting our items to be quickly processed, dispatched and delivered interstate, after a short delay in receiving the goods at their warehouse. I really appreciated being able to make contact and get helpful responses in a timely manner. Thank you!

Resposta da Outback Equipment
Thankyou, really needed this new battery!
Really needed this new battery before going on a trip and the team made sure the battery got to me on time. Thankyou really appreciate it

Resposta da Outback Equipment
great experience with outback equipment…
great experience with outback equipment !!!
Especially Talei from customer service side with constant emails back and forth and making sure my delivery will be dispatched in time!! Absolute legend !! Thanks again Talei

Resposta da Outback Equipment
The Service I received from Steph and…
The Service I received from Steph and the Team was 5 Stars, a prompt reply to my issue which was received and actioned within 24 hours.

Resposta da Outback Equipment
Mitch was fantastic
Mitch was fantastic. So helpful and rang back to confirm as well. Could not be happier. Cheers Mitch. Regards. Ian.

Resposta da Outback Equipment
Steph was super helpful!
Steph was super helpful! Outback Equipment is a great company.

Resposta da Outback Equipment
Very good fix up my problem will…
Very good fix up my problem will definitely be back thanks 😊 thanks

Resposta da Outback Equipment
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