Arranging insurance for my granddaughter and had a problem with the website saying there was an error. A call to Charlie soon sorted the problem. I like the on screen ID so he can see what you have... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... Ver mais
Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... Ver mais
A empresa respondeu
My daughter was stuck in Fiji at start of pandemic and had to purchase several flights in succession due to problems with borders closing . This insurance company were great as paid in full for flight... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Informações de contacto
3,6
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful call handler
Very helpful call handler . Easy and quick to sort out some changes for my son
13 de março de 2024
Very friendly interface with staff
Very friendly interface with staff. Have previously used this insurance company and had no problem settling a claim
6 de março de 2024
Resposta da Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Professional and efficient customer service
Phone was answered quickly. Person who took the call was professional and helpful.
1 de março de 2024
Easy to navigate t…
Easy to navigate the website and look through the terms and conditions and select the necessary additions for my policy.
25 de fevereiro de 2024
Customer Service
We had specific questions about the policy coverage and adding alternative authorised contacts to discuss the policy and were very satisfied with the prompt response that put our minds at rest
20 de fevereiro de 2024
Very polite
Very polite, and efficient customer service on behalf of Roozbeh. My issue was sorted within a minute.
19 de fevereiro de 2024
Resposta da Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Roozbeh to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Impossible to get in touch with anyone.
15 de fevereiro de 2024
Resposta da Outbacker Insurance
Thank you for your review.
While our emergency medical support is available 24 hours a day, all other services are provided Monday to Friday, 9am to 5am (UK time).
If you need to speak to sales or customer service, use the details at https://www.outbackerinsurance.com/contact.php - e-mails are usually answered within 1 working day and calls within 5 minutes.
If you need to register a claim the best way is to do so online via our customer zone, you can also do so via phone (in the hours noted above) - see https://www.outbackerinsurance.com/claims.php for more information.
Polite, Responsive Customer Service
The customer representative responded quickly and provided me with the answer that I needed. Polite, responsive customer service.
6 de fevereiro de 2024
Opinião espontânea
Good customer service
Quick response time, very helpful and informative.
1 de fevereiro de 2024
Opinião espontânea
Helpful and efficient
Tomas was so incredibly helpful and Outbackers were really reasonable with our ask. I can highly recommend Outbackers.
22 de janeiro de 2024
Opinião espontânea
Resposta da Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Tomas to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Quick easy phone call
Quick easy phone call with a friendly, helpful voice able to confirm my query quickly, putting me at ease. Thank you Charlie!
19 de janeiro de 2024
Resposta da Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Charlie to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Add additional cover to policy
Wished to add additional cover to my policy and they made it very easy and looked at all options for me. Easy to add on for the rest of my trip whist travelling. Very helpful and good service.
18 de janeiro de 2024
Great experience booking travel…
Great experience booking travel insurance for my daughter. The person i spoke to you was very friendly and knowledgeable, was able to answer all bar one of the the (many) questions I had. The question they weren't sure about they consulted with colleagues without leaving me on hold indefinitely and came back with the information I needed. Not had experience of the claims service but hopefully it will be just as efficient.
16 de janeiro de 2024
Great experience in purchasing the…
Great experience in purchasing the policy, sales advisor was excellent and helpful.
10 de janeiro de 2024
Really friendly and helpful
Really friendly and helpful - Nicky was fantastic and made the process really understandable and smooth!
9 de janeiro de 2024
Super helpful and clear
8 de janeiro de 2024
Communication and paperwork is…
Communication and paperwork is excellent; only just taken insurance out so no experience of claims process
30 de dezembro de 2023
Easy sorted
27 de dezembro de 2023
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