Outbacker Insurance Opiniões 

Resposta da Outbacker Insurance

9/06/2023

Thank you for reviewing our services, we’ll pass your feedback onto Tomas to let him know you are happy with the service he provided.

I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

Resposta da Outbacker Insurance

12/06/2023

Thank you for your review. We are sorry to hear you are unhappy with your extension pricing.

As you purchased a backpacker policy the minimum policy (or extension) length is 1 month and the longer the policy or extension you buy the better the value. All extensions are priced based on the current rates for a policy, for example for your selection (Gold cover to Worldwide excluding USA, Canada, Mexico & Carribean) the rates are currently:

1 month: £102.00
3 months: £196.75
6 months: £297.50
12 months: £439.50

You can verify these prices directly on our website. While you only needed a 17 day extension we've had to charge you for the minimum 1 month duration. We've charged the same price as you would pay for a new policy so you havn't been penalised for buying an extension and have therefore been treated fairly.

Resposta da Outbacker Insurance

12/06/2023

Thank you for your review.

We have contacted Davies (the gadget claims handler appointed by the insurer of your policy) and they have informed us that they could not find any submitted claim. They have logged the claim on your behalf and have been trying to call you on your registered phone number on the 2nd and 7th of this month but have been unable to reach you, they have also emailed you accordingly. Please check your inbox and reply to their email, or you can call Davies at 0345 074 4828 to proceed with your claim.

If you need any further assistance, please let us know.

Resposta da Outbacker Insurance

31/05/2023

Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.

I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

Resposta da Outbacker Insurance

19/05/2023

Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.

I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

Resposta da Outbacker Insurance

17/05/2023

Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.

I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

Resposta da Outbacker Insurance

17/05/2023

Thank you for your review and for bringing this to our attention.

We are sorry to hear you have had a bad claims experiance and we've investigated with CEGA (the claims handler appointed by the insurer of your policy) to understand why your claim was declined. It appears that they did not consider your friend to be a travelling companion as they didn't fly out at the same time as you. We don't feel this is a sufficient sole measure to define a travelling companion, and, have asked them to reconsider if they meet that criteria based on how you travelled together once you reached Australia.

I understand they are now reconsidering your case on this basis. If once they have done so you continue to be unhappy with their decision please let us know so we can investigate on your behalf further.

Please note while the policy does normally allow a maximum break in cover of 14 days in the UK we can in exceptional circumstances (such as this) extend this if you contact our customer services team.

Resposta da Outbacker Insurance

17/05/2023

Thank you for your review.

We have reviewed your case with CEGA (the assistance company appointed by the insurer of your policy).

While we understand that your daughter wished to be repatriated as soon as she left hospital this was a complex case where she had been in hospital for a month due to a motorcycle accident.

While you did make CEGA aware of provisional fit to fly date, they advised that any repatriation was dependent on the availability of a medical escort as she required a doctor on board the aircraft, it was slightly delayed beyond normal due to a bank holiday in Thailand. It was further complicated by a number of amendments to the repatriation plan being required to ensure she did not experiance any discomfort during the repatriation.

I understand she was repatriated to the UK three days after leaving this review.