Outreach Opiniões 

Support is absolutely terrible with the team. We've had tickets open for over a week and no response from them. Our AE/AM/CSM haven't responded to our inquiries either.

I will start with the interface which is not user friendly at all. This platform loks to me like someone caught on a wave where there was a need for such a platform, created it super quickly without thinking of it thoroughly.

The reporting is just awful and very limited. FOr example if i want to see all the calls that my agents did during the day but remove things like no number/bad number this is not possible at all.

When there is an issue you will never get an actual reply from their CS team. They are trying to exhaust you with pointless questions and close the ticket as replied. This is not about actually offering a solution but mostly being compliant with SLAs that they have "committed" to.

The only way you can have a semi good experience with them is only if you have salesforce (which is a serious company) and due to the good integration with the two platforms you do not need to do many things within the outreach environment.

Also if you want to monitor the meetings that your SDRs are booked via reporting...well, these update after 72 hours..absolutely laughable company.

Bunch of silicon valley dreamers who fantasise a different platform when they sell it compared to what the tool can actually do.

Should not treat employees like that. Woke, virtue signalling company.

Firing an employee over a random twitter anonymous by fearing cancel culture show how unteustworthty it can be. Great move, pay the consequences ..

The companie has no respect for employees. They hire, move you across country and fire you before you are even settled. They treat employees this badly just think about how they treat you as a customer

Maybe should have fired your social media and HR team. Sucks to suck

Awful company, awful service. Avoid

Absolute garbage company. Bad user experience, a lot of bugs, and the staff I dealt with when I had problems were completely clueless and arrogant. I switched to Salesloft and I'm a lot happier.

This company is not a serious company. It’s like it is run by a bunch of pre-teens.

This company is ridiculous, they cannot be trusted, substandard across the board. Who needs to do business with a company more concerned with the whining of one “ thing” than they are producing anything to be proud of. Maybe if they stayed off Twitter, and stayed on task, we wouldn’t be taking our business to another company.

By far the worst company on earth. They’d rather virtue signal online than protect their employees who moved half the nation to work for them.

Disgusting behaviour.

Sales were not improved as promised by their service. Waste of time and money.

Like many companies these days, Outreach.io makes it difficult to cancel their service. The cancelation process is buried and ultimately requires written notice. And if you miss the cancelation window, they say there is nothing they can do and charge you anyway. When companies rely on trickery rather than excellence to retain customers, buyer beware.

I have to say my first review was not good but I reached out to them in one last effort to solve our issues and they were absolutely incredible in their response. The CEO himself was instantly responsive and I am still in awe at they took the time to help a small start-up with only four seats get answers and problems solved. Even with the issues we had, it was worth the time and effort to keep working through the issues as it is the most intuitive and efficient tool for BDR's out there. Believe me, I have tried quite a few in an effort to learn which would bring the most value to my teams and Outreach is it.

Great for calling but implementation is a bit complex

We use outreach or sales enablement. Overall very user friendly, integrates well with HS and SFDC. Good overall tool with all the functionality we need. Reasonable price

This company is not one you want to deal with. They are all about getting you into their billing system, but have zero support for their product. And good luck cancelling. As soon as you try to cancel, they miraculously have people available to tell you that you can't cancel. Very very unfortunate business decision we made to do business with this company

Terrible support. I had an urgent issue that remained unresolved for days (still unresolved, in fact). Every response from Support was vague and not helpful. They kept referring me to an article that we've reviewed at least 5 times (I sent them the article when I initially created the ticket) and followed every step. Support said the configurations were incorrect but they weren't able to tell me which part was incorrect. Their response was literally "it's not set up correctly that's why it's not syncing". I realized that....that's why I reached out. Incredibly frustrating experience. Go with Salesforce High Velocity.

Very disappointed.

A massive thanks to Openreach for dealing with and fixing a faulty line in to our school intruder alarm system. A special mention to the engineer who arrived swiftly and worked tirelessly in the freezing cold, thank you 5*. Case 14174493.