Oven Cleaning Doctor Opiniões 

41
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Honestly stunned. My neff slide and hide ovens look BRAND NEW. Amazing company will definitely use again in the future.

Classificada 1 em 5 estrelas

Not impressed booked for 13.30 today for oven and extractor clean and no one’s turned has turned up or called messaged or cancelled, not impressed at all . This is after them cancelling last week too... Ver mais

Classificada 5 em 5 estrelas

Friendly service and good value with brilliant results. Our sorry looking oven was transformed into showroom condition in no time! We'll definitely be using this service again in the future because... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ian was running early so arrived before time which was great. He was very considerate of my little boy being asleep and made little noise. The oven looks amazing and it wasn't in a great condition aft... Ver mais

Informações sobre a empresa

  1. Serviço de limpeza

Escrito pela empresa

Domestic & Commercial Oven Hob & Extractor Cleaning in and around York area.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

41 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(41)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

10/10

Honestly stunned. My neff slide and hide ovens look BRAND NEW. Amazing company will definitely use again in the future.

17 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding

Outstanding service.
Extremely impressed with the results and all done in around one hour. Oven looks brand new!
I’ll be recommending to friends and family.
Thank you!

20 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant!

Brilliant! What’s fantastic service from beginning to end. Great advice on the phone regarding which service we should book to get the best price. Brilliant customer service and communication via what’s app. On the day Terry arrived, on time, what a lovely man. He got straight to work and my husband and I chatted with him as he worked. We were in stitches laughing, Terry is full of beans and he is so warm and funny and had some great stories to share. 🤣
The overs, 3 in total looked like new when he was finish. We were very impressed. It was a real pleasure spending time with Terry and getting to know him. Fabulous company, and our ovens all look sparkly and new.. thank u very much Jane and Rob

7 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Terry was cheerful

Terry was cheerful, polite, explained all he was doing. The oven looked amazing, cleanest it has been. I was more than satisfied with the work, and would highly recommend this company. Keep up the good work!

11 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Booked an oven clean TWICE

Booked an oven clean TWICE! Both times text message to remind me of clean the next day. Both times phoned in mornings to cancel my appointments with an excuse. Presumably forgot he phoned the week before to cancel the previous one!

6 de fevereiro de 2025
Opinião espontânea
logótipo da Oven Cleaning Doctor

Resposta da Oven Cleaning Doctor

Hello, we have requested more information from you regarding this review. We have also checked our database and your name and service date are not on our system. All customer details are held even when a booking has been cancelled by either party. Yet you do not exists to us.

Perhaps you have reviewed the wrong company or your review is in a name not used for the booking.

I am afraid unless we hear otherwise we will have to assume this isn’t a genuine review. Please get in touch either way so we can put this to bed.

Many thanks

Classificada 1 em 5 estrelas

Cancelled on the day

Cancelled on the day, after the scheduled appointment time, booked weeks in advance. Offered to come back after Christmas. Not impressed - won't be having them back. Complete waste of time and energy.

18 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Very disappointing

I'd love to show you my sparkling new oven but unfortunately you didn't turn up nor did anyone respond to my phone calls! I've had texts and emails reminding me all week that you were coming today between 11 and 1. Where were you?

19 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Just didn't turn up

Just didn't turn up. Don't take a day off and expect him to come. Try elsewhere.

As they are not happy with the review and say they were never booked....

Below is a copy of one of the reminders that you get.

What Double Oven + Hob (5 Ring) (Ian Kitchman)
When Tuesday, February 21, 2023 14:30 (3 hours)
Where YO8 XXX
This is a reminder your appointment for Double Oven + Hob (5 Ring) is on Tuesday, February 21, 2023 14:30 with Oven Cleaning Doctor.
At this stage we are assuming that everyone in your household is well and not currently shielding.
If this is not the case please let us know ASAP, we can be contacted at cleanxoven-doctor.xxx or text/call on 07842 562414.

21 de fevereiro de 2023
Opinião espontânea
logótipo da Oven Cleaning Doctor

Resposta da Oven Cleaning Doctor

Ok, you claim I don’t turn up? But then don’t say who you even are? You wanna slate me as an oven cleaner at least do it based on my oven cleaning, I have not not turned up to anyone, if ever I don’t turn up I have ALWAYS cancelled for a valid reason and ALWAYS informed my customers. If you would like a green up conversation then please email me direct at clean@oven-doctor.com, my guess is you won’t though as hiding behind a keyboard in public is easier.

Update

Thank you Terry for confirming who and when the booking was made. Indeed a booking was made as clearly stated above. However, if you recall we cancelled the booking as soon as you made it, stating that you are 22 miles away and our radius is only 15 miles. We went on further to explain that with the current financial situation it is no longer worth our while to do a near 50 mile round trip at our expense. Our margins are low as it is, and taking approx £8 off a job has an impact on our take home wage, it is clearly more sensible to stay local until things one day improve.

If you feel we have miscommunicated with you then i whole hearted apologise. It would never Be my intention to let you down on purpose, and perhaps rather than trying to take even more food from our mouths by giving a bad review you could have just contacted us direct, and we could have spoken about it.

Thank you for choosing us originally and I am sorry your experience was not as good as it perhaps should have been.

Ian

Classificada 5 em 5 estrelas

A VERY HAPPY CUSTOMER

Today Stewart came and cleaned my oven
He was on time
Was really friendly to my dog
Did a fantastic job cleaning my oven..... It looks like new.
I have used another company for the last couple of years..... last year I wasn't happy with the service or price, so this year I decided to try a new company. So pleased I did and will continue to use Oven Doctor ... so long as I can request Stewart.

10 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Just didn't turn up !!!!

Appointment was for the 16th jan at 10:30. That hadn’t arrived by 11:00. I rang and it went straight to voicemail. Left a massage but no reply. They didn’t turn up. No apology, nothing. I found another company

16 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Oven Doc is awesome!

Easy booking
Excellent comment date/time
Professional company
They care about their customers
Always do a great job
6 star!

12 de janeiro de 2023
Opinião espontânea
logótipo da Oven Cleaning Doctor

Resposta da Oven Cleaning Doctor

Thank Dave :)

Classificada 5 em 5 estrelas

Great service

Ian was running early so arrived before time which was great. He was very considerate of my little boy being asleep and made little noise. The oven looks amazing and it wasn't in a great condition after 5 years of use with minimal effective cleaning. I am super impressed and will definitely use again. Thanks Ian and Jack

5 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I will repeat what I said in my review…

I will repeat what I said in my review on a different platform.
Ian, said, on arrival: ‘it will look like new when we have finished’! Guess what?
It looked like new when they had finished!
Can’t get better than that!
On time, respectful of surroundings and sociable.
Would totally recommend their service to anyone.
I would certainly use them again…if I can get myself to use my new oven.

28 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great service!

I've used Ian and Jack several times and they always leave everything shiny and like new...Will see them in 6 months. Thanks for great service

13 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Never turned up!

Having read the previous reviews I'm suprised I had a different experience. I booked the Oven Cleaning Doctor to come out mid week through their website. Running up to the day I got numerous reminders until the day itself, when nobody turned up at all! I was in all day, they definitely didn't turn up. I didn't receive any explanation through email or phone. Eventually I called and left a message on their phone but I did not receive any reply or explanation. Very disappointing considering all the rave reviews.

28 de maio de 2022
Opinião espontânea
logótipo da Oven Cleaning Doctor

Resposta da Oven Cleaning Doctor

Dear OD,

Firstly I do NOT let people down EVER without just cause and I am certain that had you had an appointment with me then I would have communicated with you if I wasn’t coming.

Perhaps you would like to contact me directly and perhaps identify yourself as looking back at the last few weeks bookings I had no bookings that would March your initial of OD.

You can contact me at clean@oven-doctor.com any time you like to discuss this.

If I am in the wrong I will gladly apologise and out thing right for you to your satisfaction.

Ian

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