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Overlord Publishing Opiniões 35

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TrustScore: 3.5 em 5

3,6

Livraria
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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Like other reviewers previously, I was surprised that it was taking so long to receive the book, but after seeing the answers given here by Overlord I suggested to them that this should be made cleare... Ver mais

Classificada 5 em 5 estrelas

Absolutely priceless...to us...a book that holds family history, stories and new information that will positively make Christmas morning, here, one to remember ! Prompt, on time arrival, packaged perf... Ver mais

Classificada 1 em 5 estrelas

Horrible customer service. Ordered A Breathtaking Spectacle: Volume 1 over 20 days ago and have not heard anything from publisher yet. Have e-mailed requests for updates and all have been ignored.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

If you are seeking detailed accounts of the 52nd Troop Carrier Wing, this is your book! Personally, I was seeking any available photos or info regarding the 315th Troop Carrier Group in Spanhoe, and... Ver mais

Informações sobre a empresa

  1. Livraria
  2. Loja de hobbies

Informação fornecida por diversas fontes externas

Independent UK publisher of WWII reference books and historic recreations of Quartermaster Catalogs, Manuals and reference data.

Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

35 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

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Classificada 3 em 5 estrelas

Packaging is not very accurate

Packaging is not very accurate. corners of the book are damaged. Not enough protection.

5 de dezembro de 2019
Opinião espontânea
logótipo da Overlord Publishing

Resposta da Overlord Publishing

Hello Beatrice,

We are so sorry to hear about the condition in which your book has arrived. This is the first time we have received complaints about the delivery of our products, and we are of course keen to rectify the issue and ensure that it doesn't happen again in the future.

Since you have not already done so, I would like to request that you send us some photographs of the damage to the book, as well as pictures of the damage to the outer packaging via email to hello@overlord-publishing.com. We will then be able to deal with this accordingly.

Kind regards,
Ben.

Classificada 5 em 5 estrelas

If you are seeking detailed accounts of Troop Carrier Groups in WWII

If you are seeking detailed accounts of the 52nd Troop Carrier Wing, this is your book! Personally, I was seeking any available photos or info regarding the 315th Troop Carrier Group in Spanhoe, and was thrilled with the book. My grandfather Paul J. Melucas flew with the 34th Squadron & the book provided a much desired glimpse into his experience. Highly recommend for anyone seeking information & photos of the Troop Carrier Groups.

24 de novembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely priceless...to us...a book…

Absolutely priceless...to us...a book that holds family history, stories and new information that will positively make Christmas morning, here, one to remember ! Prompt, on time arrival, packaged perfectly and ease in ordering. Thank you so much !

24 de novembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible customer service

Horrible customer service. Ordered A Breathtaking Spectacle: Volume 1 over 20 days ago and have not heard anything from publisher yet. Have e-mailed requests for updates and all have been ignored. Only information I have received has been from the author who says it has been shipped but publisher has still not provided a tracking number. It is unfortunate that this is the only path to purchase this book.

I have not received this book yet so this is not a review of it. Just the poor service of the publisher.

19 de setembro de 2019
Opinião espontânea
logótipo da Overlord Publishing

Resposta da Overlord Publishing

Hello Gary,

Thank you for your review here on Trustpilot. I am sorry to read that you feel you have been let down by us on this occasion. I have checked our emails and unfortunately have been unable to locate the multiple email requests that you have sent to us. I noticed from your order's tracking number that it was successfully delivered to you on 24 September (a few days after the review you have left above) - can you confirm that it arrived as indicated by the online tracking from USPS?

I would like to take this opportunity to apologise for the delay in delivery of your book, but as you've pointed out, all orders are sent from our UK distributor (we don't have a US distributor for this title yet), and as such delivery times to the US can and do vary.

Please do not hesitate to contact me directly if I can be of any further assistance,
Ben.

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