Shocking
Shocking service, do not use! Customer service experience has been awful from the get go
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Ovio Solutions helps contractors get paid accurately, stay compliant, and keep work moving, without the hassle. We support thousands of contractors across the UK with payroll and workforce services built around the realities of contracting, from umbrella/PAYE options to CIS support where needed. At Ovio, we’re known for being straightforward, responsive, and focused on doing things properly so you can get on with the job, confident your pay and compliance are handled by an experienced team.
Reino Unido
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Respondeu a 71% das suas opiniões negativas
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Shocking service, do not use! Customer service experience has been awful from the get go
Absolutely waste of time and money,they are fully unprofessional, didn't pay on time and charges is unacceptable high,avoid this company!!!
Very poor communication.
Takes weeks to register because of their incompetence and lack of communication between their staff.
I would have rated “0” but there is no such option.
Hi,
My job is good. I'm happy to work with you!
Thank you!

Resposta da Ovio Solutions
Very hard to register, took 3 weeks to get paid 😪 with many phone calls from my mobile when I was ment to be working!

Resposta da Ovio Solutions
Communication was poor and it was difficult to speak directly with a manager, with issues often handled indirectly through the team.
My advice is that managers should be more approachable and speak with us directly rather than only communicating through staff by dictating and standing next to them instead of talking directly with us. The issue was eventually resolved,after complaining to senior most management but the process was frustrating — hopefully this improves in the future and i am looking forward to it , if not then I will raise concerns again with senior most management of ovio and indigo group. but hopefully with moving forward with them my experience would be good.

Resposta da Ovio Solutions
I called up asking if I was ready for payment if they had all my details ready to be paid they said yes I should recieve my payslip by 5pm. 5pm came no payslip in fact no payslip was released on that day so I knew they’re just reading off a script instead of actually looking on their system to make sure I get paid. Friday morning came and I didn’t recieve my payment so not only have they lied about my payslip they have now messed up my payment. I work hard for my money just for someone to mess around with my payment? I don’t think so.

Resposta da Ovio Solutions
Everything is going on, as you said from the beginning! Thank you very much! With respect to Adriana!

Resposta da Ovio Solutions
Your registration aplication is not working. I was trying 100 times to upload my ID , but all the time your aplication told me the Face and name it's fail. This was makes me to have first payment deleted whit one week. Second I was working before with lot of payroll company. All off them they tucked between 15 to 20 pounds for payment and all the time Friday morning my money was in my account. You are charging 25 pounds and you are paying late.

Resposta da Ovio Solutions
Very responsive and very understanding. Good customer service

Resposta da Ovio Solutions
I think they have to stop shouting on people . And they have to know how to explain their payments. It not about taking money for nothing

Resposta da Ovio Solutions
Very good service and always happy to help. Gerry will go out of his way to make sure the whole process is as smooth as possible.

Resposta da Ovio Solutions
Ovio provide a fantastic service to JKR. Our Account Manager Jonny always goes above and beyond, and we cannot recommend them enough!
Thank you,
Fraser - Jackie Kerr Recruitment

Resposta da Ovio Solutions
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