very bad support they dont know what is…
very bad support they dont know what is proxy
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NOVACLOUD SYSTEMS LIMITED
Singapura
Não respondeu a opiniões negativas
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very bad support they dont know what is proxy
Super trash. Whoever buys from them is just unlucky—it’s basically daylight robbery.
I once bought a so-called “premium US A-zone IP” from them, paired with the cloud device they recommended on their own site. Result? Gmail wouldn’t even let me register. I gave feedback as a “customer,” to their partner cloud device stuff and guess what? No reply for over ten days. Tried logging into TikTok—instantly banned. Totally speechless, but I was too lazy to argue with them.
Then comes the real joke. I first bought a premium Indonesia A-zone IP—seemed okay. So I thought I’d upgrade and bought a premium Indonesia C-zone IP, which was even more expensive, so it should’ve been better quality, right? Nope. The IP was an obvious fake “residential.” The ISP turned out to be a Hong Kong company—**(domain name) hkglobalnetwork**—that
simply broadcasted its own IPs into Indonesia. So yeah, I paid $12 for a broadcasted IP.
And the funniest part? Their customer service. Totally clueless. They use some non-professional site called “ping0” (basically a joke in the industry in china, pay-to-show info site) as their “proof.”
First time, the support literally said:
“This ping0 site shows ISP info. It doesn’t matter if it says broadcast IP. Residential IPs are still allocated by ISPs. If not allocated, it shows as broadcast. But essentially, it’s still a residential IP.”
Second time, they told me:
“We checked here, and it’s native. If it weren’t, it wouldn’t show ISP info.”
Like… what? 😂 its totally nonsense!!
They treat ping0 as if it’s some authoritative tool, when it’s not.
They claim “broadcast IPs don’t matter” because ISPs sometimes “don’t allocate” (what kind of nonsense logic is that?).
They insist it’s “native” (apparently they can’t even read—if even a toy-level site like ping0 shows it’s a Hong Kong ISP broadcasting into Indonesia, how on earth is that ‘native’?).
Shopping advice:
For this price, just add $2 more and you can get a real, pure home broadband IP from a small Indonesian ISP! Or a clean enterprise IP from a real local provider (like China Mobile type). Not advertising here, but seriously—don’t waste your money on this garbage site!
Last night, I bought another Indonesian proxy from a different seller. Same problem at first, but by noon their site had already reached out, swapped me a new IP, and even tested it beforehand. I saw in the backend their manager not only replaced the IP but tested another one before giving it to me! Same price, same issue, but their attitude and service were a night-and-day difference compared to this trash site.
Websites like this deserve to shut down.
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