Excellent service. I’ve always had trouble finding wide fit shoes. Oxendales has plenty of really good options. And their customer service is on point. When one of my deliveries was delayed, they refu... Ver mais
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Leia as opiniões dos outros
Great customer service, always a great shopping experience. I dealt with Rachel McAuley over the chat for something I needed changed on my account. Rachel got it done very quickly for me, thanks so... Ver mais
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The company are selling carpets that cannot be hoovered!, I would need to do this with pets in the house, the manufacturer are quick to say ' it's machine washable ', how many of people have a machine... Ver mais
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My experience was made pleasant by the agent I dealt with. She was really helpful. I tried changing the colour of my purchase but was unable to, even though I got in touch within the first hour of or... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupa
- Loja de departamentos
- Loja de móveis de jardim
- Loja de artigos domésticos
- Loja de moda masculina
- Loja de moda feminina
Escrito pela empresa
You can find us at www.oxendales.ie Ireland's longest established home shopping company, just for you in sizes 8-32. Fashionable women's clothing and everything you need for your Home and Garden. Order online - delivery in Ireland
Informações de contacto
2.2 Woodford Business Park, Santry, Dublin 17, D17 W995, Dublin, Irlanda
- 01 8300 600
- CustomerService@Oxendales.ie
- oxendales.ie
4,5
Excelente
935 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Contacted Oxendales through Facebook…
Contacted Oxendales through Facebook messenger & they were able to fix my issue in minutes, great service
19 de junho de 2025
Opinião espontânea
Resposta da Oxendales
Hi Lillian,
Thank you for your 5star review.
I am delighted to hear you are happy with our Customer Service.
I have passed your kind comments onto the agent who was assisting you and her manager.
We look forward to hearing from you again soon.
I hope your enjoying the sunshine! ☀️
Best Regards,
Jade~Oxendales Team ❤️
Always get excellent service and staff…
Always get excellent service and staff are very helpful, Ella Browning was assisting me today with a quary and was very helpful my quary was delt with very quickly, great customer care
19 de junho de 2025
Opinião espontânea
Resposta da Oxendales
HI Geraldine,
Thank you for your 5star review.
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Ella and her Manager.
We look forward to all your future orders.
I hope your enjoying the sunshine! ☀️
Best Regards,
Jade~Oxendales Team ❤️
I had a great experience with Oxendales…
I had a great experience with Oxendales web chat customer service. Ella was looking after me and she resolved my issue quickly and I really appreciated her help.
Thanks Ella
Claire
18 de junho de 2025
Opinião espontânea
Resposta da Oxendales
Hi Claire,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Ella and her manager.
We look forward to hearing from you again soon!
Best regards,
Jade ~ Oxendales team ❤️
Dealt promptly and efficiently with my…
Dealt promptly and efficiently with my problem today thank you
16 de junho de 2025
Opinião espontânea
Resposta da Oxendales
Hi Evelyn,
Thank you so much for your 5 star review.
I have passed your lovely comments on to the agent and her Team Lead.
We look forward to hearing from you again soon ❤️
Best regards,
Jade~Oxendales Team :)
Resposta da Oxendales
Hi,
Thank you so much for your review!
I am delighted to hear your happy with our service.
We look forward to hearing from you again soon.
Best regards,
Jade~Oxendales Team :)
Some of my order had not arrived
Some of my order had not arrived, Aoife sorted this promptly for me, i needed to return an item too, she booked fastway to colect from me
12 de junho de 2025
Opinião espontânea
Resposta da Oxendales
Hi Fiona,
Thank you for your 5 star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Aoibhe and her Team Leader.😊
Best Regards,
Katelynn ~Oxendales Team! 😊
Agent (Katelynn) was very helpful
Agent (Katelynn) was very helpful. She dealt with my query efficiently with a positive outcome.
12 de junho de 2025
Opinião espontânea
Resposta da Oxendales
Hi,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Katelynn and her Team Lead 😊
We look forward to hearing from you again soon 😊
Best Regards,
Jade ~Oxendales Team ✨
Resposta da Oxendales
Hi Ginta,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to the agent and there Team Lead 😊
We look forward to hearing from you again soon 😊
Best Regards,
Katelynn ~Oxendales Team ✨
Returns
Prompt reply to my emails and situation was dealt with in a very professional manner
9 de junho de 2025
Opinião espontânea
Resposta da Oxendales
Hi Meave,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and his Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Katelynn ~Oxendales Team✨
Aoibhe Kelly was extremely helpful in…
Aoibhe Kelly was extremely helpful in finding my lost order.
3 de junho de 2025
Opinião espontânea
Resposta da Oxendales
Hi Geraldine,
Thank you for your 5 star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Aoibhe and her Team Leader.😊
I hope you are enjoying the sunshine ☀️
Best Regards,
Katelynn ~Oxendales Team! 😊
My enquiry was handled promptly and…
My enquiry was handled promptly and efficiently. The agent was polite and attentive
3 de junho de 2025
Opinião espontânea
Resposta da Oxendales
Hi Samantha,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and her Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Katelynn~Oxendales Team 😊
I recieved the wrong dress in error .
I recieved the wrong dress in error .
I went onto the chat on the website and spoke to Aoibhe
She sorted it for me in seconds and ordered the correct one for me and I will send back the incorrect one in the morning.
It was so easy to fix , im delighted ill have the correct dress before my event
3 de junho de 2025
Opinião espontânea
Resposta da Oxendales
Hi Laura,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and her Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Katelynn~Oxendales Team ✨
Change of email
I no longer had access to my old email address due to being hacked - I contacted Oxendales via the Chat option - Minh was very efficient and very helpful.
3 de junho de 2025
Opinião espontânea
Resposta da Oxendales
Hi Natasha,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Minh and his Team Lead.
We look forward to hearing from you again soon 😊
Best Regards,
Katelynn ~Oxendales Team ✨
Very easy to change details in the chat…
Very easy to change details in the chat room - aoife very helpful
29 de maio de 2025
Opinião espontânea
Resposta da Oxendales
Hi Naomi,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and her Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Katelynn~Oxendales Team
Excellent customer service
Excellent customer service, especially Aoibhe Kelly
28 de maio de 2025
Opinião espontânea
Resposta da Oxendales
Hi Sarah,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and her Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Katelynn~Oxendales Team
Large order went missing - no resolution
Placed a significant order worth over €230 with Oxendales. It was never received. Courier never contacted me, despite claiming they were given authority to leave package somewhere. Parcel was not at delivery address, no phone call, no note on the day and no resolution from company afterwards, despite not receiving 3 very valuable items. Terrible shopping experience. Have tried to resolve with both Oxendales and courier partner and am now out of pocket with no order received. Would never shop there again.
6 de maio de 2025
Opinião espontânea
Resposta da Oxendales
Hi Linda,
Thank you for your feedback.
I can see our Customer Service Team have been in touch with you regarding your query and your parcel has been located.
We hope you are happy with the outcome.
If you need any further assistance, please do not hesitate to get back in touch.
Kind regards,
Jade ~ Oxendales Team
I always found the agents at oxendales…
I always found the agents at oxendales extremely helpful. Today was no exception. The agent I spoke to could not have done more to help me . Highly recommend oxendales to anyone.
22 de maio de 2025
Opinião espontânea
Resposta da Oxendales
Hi Pauline,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and his Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Jade~Oxendales Team
Always have a good experience with…
Always have a good experience with Oxendales.
22 de maio de 2025
Opinião espontânea
Resposta da Oxendales
Hi Ayanna,
Thank you for your 5 star review!
I am delighted to hear you had a good experience with Oxendales.
We look forward to hearing from you again soon.
Best Regards,
Jade~Oxendales Team 😊
Thang was very helpful when contacted…
Thang was very helpful when contacted him today and got me sorted straight away
20 de maio de 2025
Opinião espontânea
Resposta da Oxendales
Hi Ann Marie,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Thang and his Team Lead.
We look forward to hearing from you again soon 😊
Best Regards,
Jade~Oxendales Team
The girl on the chat answered my…
The girl on the chat answered my queries and was very helpful.
16 de maio de 2025
Opinião espontânea
Resposta da Oxendales
Hi Catherine,
Thank you for your 5star review.
I am delighted to hear you are happy with our customer service.
We look forward to hearing from you again soon 😊
Have a nice day!
Best regards,
Jade~Oxendales Team
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