It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... Ver mais
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"Okay" experience. I hired a skip online late one Friday, to arrive the Tuesday afterwards. I got online confirmation of the payment receipt. No clarification on when it would be deliver... Ver mais
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I recently used Oxygen Skip Hire to clear out a large amount of rubbish from my back garden, and I was very impressed with the service. The skip was delivered on time, placed exactly where I needed i... Ver mais
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Best value for money and quick and easy online service. I had to telephone the Company to check the delivery time and I was put through to the right person who answered my query quickly.
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Informações sobre a empresa
Sobre Oxigen Environmental
Escrito pela empresa
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Informações de contacto
Quayside Business Park, Mill St., A91 KA9R, Dundalk, Irlanda
- 0818 694 436
- ask@oxigen.ie
- oxigen.ie
4,3
Excelente
934 opiniões
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Respondeu a 96% das suas opiniões negativas
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Absolutely shocking
Not good at all. Joined 6 weeks ago and have had only 1 collection, even though bins were out the night before. Reported all of the missed collections and nothing. Response was to "leave your bin out at the next pick up time", I was going to do this anyway and hope for the best.
Have now cancelled my contract with them. Panda Waste it is.
Should also add never get a reply to an email to customer service. 3 emails sent and nothing back.
Still no response from an email sent on 12 Jan. My bins are on the road waiting to be collected and nothing.
7 de janeiro de 2026
Opinião espontânea
Resposta da Oxigen Environmental
Hi Craig,
We regret to hear that this was your experience with Oxigen Environmental, it is not reflective of the service we aim to provide to our customers. We sincerely apologise for any inconvenience caused and will escalate your review to management, in hopes of avoiding these issues in the future.
Kind regards,
The Oxigen Team
I have to say service was great skip…
I have to say service was great skip came day early , no pressure on lifting it. The Driver needs special mention as it was a very tight drive way and he put it down right where I wanted it with 2cm clearance on each side
28 de dezembro de 2025
Resposta da Oxigen Environmental
Hi Zac,
Thank you for your kind review! We will pass your compliments to our driver - he is truly an asset to this company with his driving skills. We hope to work with you again on your next project.
Kind regards,
The Oxigen Team
Lifted skip on day I rang to say it was…
Lifted skip on day I rang to say it was ready
27 de dezembro de 2025
Resposta da Oxigen Environmental
Hi Conall,
Thank you for your review, we appreciate you taking the time. We are glad our team could collect your skip so quickly and we hope to help you again in future projects!
Kind regards,
The Oxigen Team
Excess charges
Despite being told here to phone customer services, they are still telling me my bin was in excess of monthly allowance, despite the bing being practically empty. It's an absolute rip off. Disgraceful behaviour. Resulting in higher monthly charges despite the high level of recycling i do.
2 de janeiro de 2026
Opinião espontânea
Resposta da Oxigen Environmental
Hi,
We appreciate you taking the time to call our customer service line and speak with an advisor. We’re sorry to hear you’re unhappy with the recent charge and understand your frustration.
Our policies are in place to ensure fairness and consistency for all customers. Charges for bins exceeding the monthly allowance are applied based on the measurements recorded at the time of collection.
Kind regards,
The Oxigen Team
Men always take cardboard boxes when I…
Men always take cardboard boxes when I leave them out. Usually arrive at same time each week so it’s easy to prepare and leave out bins.
2 de janeiro de 2026
Resposta da Oxigen Environmental
Hi Pauline,
Thank you so much for your review - we are glad to hear that our team is always so helpful with your recycling!
Kind regards,
The Oxigen Team
Resposta da Oxigen Environmental
Hi Bryan,
Thank you for giving us five stars! We really appreciate your custom and hope to hear from you again.
Kind regards,
The Oxigen Team
Great customer service
Great customer service. Lovely staff to deal with and competitivly priced too
4 de dezembro de 2025
Resposta da Oxigen Environmental
Hi Gail,
Thank you for taking the time to review our service. It is always great to hear that our customers are happy and feel taken care of.
Kind regards,
The Oxigen Team
Forgot to put the bins out (week before…
Forgot to put the bins out (week before Xmas) called the office and they said they’d see what they could do. Lads in the truck collected later that morning. Could not ask for more. Super customer service.
19 de dezembro de 2025
Opinião espontânea
Resposta da Oxigen Environmental
Hi Declan,
Thank you for your kind review! We are delighted to hear that our team was able to help you out with your bins - don't hesitate to call us again if you ever need our assistance again.
Kind regards,
The Oxigen Team
Very prompt reply with weight enquiry
Very prompt reply with weight enquiry very satisfactory
3 de dezembro de 2025
Opinião espontânea
Resposta da Oxigen Environmental
Hi Michael,
Thank you for your review - we are glad we could assist you in your enquiries and we hope that all went smoothly with your order.
Kind regards,
The Oxigen Team
SKIP HIRE
The skip arrived on time and was collected on time. Driver was a pleasure to deal with, what more could you ask for.
24 de novembro de 2025
Resposta da Oxigen Environmental
Hi Keith,
Thank you for your kind review. We are pleased to hear everything went smoothly with pickup and delivery - we will pass your compliments to our driver!
Kind regards,
The Oxigen Team
Efficient delivery and pick-up
quick response when I ordered the skip. Friendly and informative assistance when I needed to contact Oxigen directly.
Phone notification from driver in advance of delivery. Driver placed the skip exactly where I needed it.
Prompt pick-up when the skip needed to be removed.
11 de dezembro de 2025
Resposta da Oxigen Environmental
Hi Frankie,
Thank you for taking the time to review our service, we greatly appreciate it. We are delighted to hear that your skip delivery and pickup went smoothly.
We hope you use Oxigen again for any upcoming projects.
Kind regards,
The Oxigen Team
Great Service from Courtney
I spoke to Courtney and she was both helpful and kind. She helped me with getting the right plan for our household. Cheers Courtney!
9 de dezembro de 2025
Opinião espontânea
Resposta da Oxigen Environmental
Hi Jeff,
Thank you for your kind review! We will pass on your compliments to Courtney - she really is brilliant at her job!
Kind regards,
The Oxigen Team
Resposta da Oxigen Environmental
Hi Paddy,
Thank you for your five star review! We appreciate you taking the time to write feedback and we hope to work with you again soon.
Kind regards,
The Oxigen Team
Very easy company to deal with and very…
Very easy company to deal with and very friendly over the phone. Too many restrictions on what you can and can't put in the skip though.
18 de novembro de 2025
Resposta da Oxigen Environmental
Hi Michael,
Thank you for your review, we appreciate you taking the time to offer your feedback. Restrictions on what can be put in skips ensures that we can process and recycle most items that arrive to us, with little going to landfill. If you need advice on getting rid of chemical, electrical or textile waste please visit: https://mywaste.ie/what-to-do-with-different-types-of-waste/waste-a-z/
Kind regards,
The Oxigen Team
The office were very helpful and did…
The office were very helpful and did their very best to accomodate me.
18 de novembro de 2025
Resposta da Oxigen Environmental
Hi,
Thank you for your kind review - we are delighted to hear that our service was up to your standards and we were able to make accommodations for you.
Kind regards,
The Oxigen Team
My bin has failed to be collected for…
My bin has failed to be collected for no known reason probably once a month for the past year, every time i ring they have no idea why the drivers don’t collect it and it gets collected 2-3 days later (which is inconvenient enough as it is -especially for a paid service).
Last week my rubbish bin was not collected and i heard the bin truck outside and taking my neighbours bin which i assumed was also mine, when i rang the next morning i was told it would be sent to operations and they’d call me back, instead this time i got a text saying to leave it out and it would be collected the next day which it was not and then it was the weekend and they were closed. i sent an email and on monday i received no reply. monday afternoon i rang again said my bin is now a week over due it is now over flowing and nobody has come, yet again i get told ill get a call back and yet i again i have received a text saying ‘sorry but we can’t collect your bin until your next collection date but we will take 3 extra bags with it’
Absolute joke, no customer service, no compensation.. i now have to put my bin bags out the back to get rats??? and my bin would usually be full going out and they think this equates to 3 bags?
my bin has been out overflowing for over a week with all my neighbours able to see and now i’m to start dumping bin bags alongside it. I have had enough and will never use this company going forward.
3 de dezembro de 2025
Opinião espontânea
Resposta da Oxigen Environmental
Hi Aoife,
Firstly, we apologise for this ongoing issue with your bin collection. you have called and emailed which is what we advise all our customers to do, so we are sorry that this has not been fully resolved yet.
Using Trustpilot we have requested more information so that we can escalate this issue to management again and try to resolve this issue once and for all. Please reply to the Trustpilot request if you wish to move forward.
Kind regards,
The Oxigen Team
Excellent customer service from Caoimhe
I had an issue with a missed bin collection and originally phoned customer service, where I was told there was absolutely no possibility of arranging an additional pickup. It felt like there was no interest in understanding the situation or exploring any options, which was disappointing.
However, when I followed up by email, I was lucky enough to be dealt with by Caoimhe, and the experience was completely different. She was helpful, understanding, and willing to see what could be done. She arranged an extra collection quickly and professionally, and her attitude genuinely turned the whole situation around.
Because of her, the problem was resolved and I’m a very happy customer. Huge thanks to Caoimhe — she’s doing a fantastic job and is a credit to the company.
2 de dezembro de 2025
Opinião espontânea
Resposta da Oxigen Environmental
Hi David,
Thank you for taking the time to share your experience with us. While we're very glad to hear that Caoimhe was able to help and turn the situation around, we’re sorry that your initial interaction with our customer service team left you disappointed. You should always feel heard and supported when you contact us, and it’s clear we missed the mark at first.
We’re delighted that Caoimhe was able to resolve the issue quickly and leave you feeling like a valued customer. We’re very proud of the excellent service she provides, and we’ll be sure to pass your kind words on to her.
Thank you again for your feedback and for giving us the opportunity to make it right.
Kind regards,
The Oxigen Team
Lack of communication
The lack of communication regarding the pickup soured a good service. No information for an online booking about the need to phone to pick up on the day the booking finished. The skip was delayed by a day which was stressful as large deliveries were arriving and the driveway was blocked. No clear time was given as to the pick up which led to multiple phone calls during an already stressful morning. Spoke to two different women. The first one was lovely, I think she had a scottish accent.
The second was patronising. I would not use them again.
17 de novembro de 2025
Resposta da Oxigen Environmental
Hi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the lack of communication around your skip collection caused stress, especially when you had deliveries scheduled. That’s not the level of service we aim to provide, and we understand how frustrating it must have been to make multiple calls without receiving clear information.
Your feedback about online booking clarity and pickup notifications is extremely valuable. We are currently reviewing our communication process to ensure customers receive clearer instructions and more accurate collection time updates in the future.
Kind regards,
The Oxigen Team
Quick delivery and good amount of time…
Quick delivery and good amount of time to fill it . bit disappointed couldn’t put an old mattress in it - have to pay more to dispose of it. But good service
19 de novembro de 2025
Resposta da Oxigen Environmental
Hi Patricia,
Thank you for your honest review, we appreciate it. We apologise that we couldn't take everything away for you but mattresses require specialised disposal. There are free mattress disposal days ran by councils and companies throughout the year - keep an eye on Cavan County Council's Facebook to ensure you don't miss anything in your area.
Kind regards,
The Oxigen Team
Resposta da Oxigen Environmental
Hi,
Thank you for your kind review - we are delighted to know that you are receiving the great service we are known for!
Kind regards,
The Oxigen Team
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