Oz Air Online Opiniões 

323
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Good fitment and mostly easy to assemble. Only issue was the nyloc nuts supplied for magnets was difficult to tighten for the 2 bottom one due to the recess for a screw/bolt (unable to get spanner or... Ver mais

Classificada 4 em 5 estrelas

I purchased this for one of my clients who is disabled who wanted to connect his aircon to his Google home. We installed and connected the aircon to Google home. However, on the Daikin mobile controll... Ver mais

Classificada 5 em 5 estrelas

Simple and easy transaction. Purchased two Daikin air conditioner units as a very competitive price. They arrived at my door just a few days after purchasing (Melbourne metro area). Exactly as desc... Ver mais

Classificada 5 em 5 estrelas

Ordered two air diverters unassembled. The online bot was helpful in determining the correct size. The instructions to fit were also clear. The magnetic fitting allows me to fix them without spoilin... Ver mais

Informações sobre a empresa

  1. Loja especializada em ar condicionado
  2. Fornecedor de ar condicionado
  3. Distribuidor de sistemas de ar condicionado

Escrito pela empresa

At Oz Air Online we provide the leading air conditioning brands and equipment direct to the public or trades. From split systems to ducted systems. We have the best prices guaranteed. Fast and free delivery Australia wide.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

323 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Geralmente responde dentro de uma semana

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4,8

Todas as opiniões

(323)

58 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

We got our Daikin Air Purifier from Oz…

We got our Daikin Air Purifier from Oz Air Online. We ordered online (nice and easy website) and the purifier arrived very quickly. It works beautifully and is very quiet. We'd certainly buy from Oz Air Online again.

18 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Easy fast shipping

Easy fast shipping, too easy to assemble but only one down fall is that the magnets need to be stronger

14 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very good product

Very good service, fast delivery and good communication.
The product itself works well, was a bit sceptical at first, but now the aircon is performing perfectly and way more efficiently.
Very happy

26 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Stay away from this company

Stay away from this company, what a horrible experience I had. I wanted to buy a Mitsubishi Heavy Industries Bronte C9.5kW H10.3kW Reverse Cycle Split System DXK33ZRA-W-Set , I tried to call customer service and it always rang out to reception, I left my name 5 times in one day, someone tried to call me but her phone was not working, I wrote an e mail with my questions, no one responded, reception was rude. I ask to contact a manager and they had no number I could call and they wrote an e mail for a manager to contact me, it didn't happen. I wonder if I ordered the unit and something was wrong, I would get no assistance....they don't care about their reputation, stay clear of this business

UPDATE
Oz Air Online reached out to me only after I submitted a poor review and took no responsibility for their poor customer service, what kind of company puts an email to contact customer service and it goes to junk mail? They tried to spin it that they did everything they could to contact me which is false, as I told them I have been in this country 25 years and this by far is the worst customer service experience i ever had, thank God I did not purchase a unit from these people and tried to contact them if I had an issue with it. I stand by my review and to add to that, they took no responsibility for the poor customer service I received, I will be spending my money elsewhere where they value customers and care about their reputation, again i reiterate, stay away from this company!
Another update
I can do this everyday if they wish, you can see the desperation in their update, now they are commenting on a private e mail I sent them, they have no shame. Yes I did comment on their staff, rightly so, I asked to speak to a manager but reception had no phone number and tried to hurry me off the phone because of my complaint, all in all I still say stay away from this company, I have every right to send them an e mail of complaint with the details of my complaint and they wish to comment on my e mail in an open forum. This shows the level of incompetence , again stay away from this company, they also failed to say in the e mail they sent me that stock is low and they probably do not have the unit I made a query about, I went to Bunnings where is was cheaper anyway, buyer beware!

25 de fevereiro de 2025
Opinião espontânea
logótipo da Oz Air Online

Resposta da Oz Air Online

*** Update to our original reply below***

Dear Lance,

We would like to reiterate that we have made several attempts to contact you. In response to your previous email, you mentioned:
"I received a call from 8859 9955 five times; every time I picked up the phone and said 'hello,' there was no one speaking on the other end. I even called reception and asked if this was your number, and they had no clue. Since there are many scam calls lately, I blocked the number."
We sincerely apologise for missing your email, as it was directed to the junk folder. We have apologised that the phone system was malfunctioning. Unfortunately, we are unable to reach you through the blocked number, which is why our manager's call did not connect.
Our team works diligently to respond to every call, email, and SMS promptly. However, due to the circumstances, we were unable to communicate effectively, and we noticed a negative review was left only one business day after our last communication. I must express my concern regarding the negative comments directed towards my staff in your email. We believe in maintaining a respectful dialogue, and we prefer to work with individuals who share this value.

Kind Regards,

Stacey
Manager @ Oz Air Online

********* Original reply*********

Dear Lance,
Thank you for taking the time to leave a review. I apologise for the dissatisfaction you have experienced with our service. We have received your multiple messages within a few short hours and made several attempts to contact you. As previously mentioned, we encountered some phone issues, and Hayley sent you a text message to inquire how we could assist you.
We did not receive any email correspondence from you. After your review, we discovered your email from yesterday morning in our SPAM folder, to which I have personally responded.
Additionally, Kim, our Operations Manager, called you as soon as we received your request for a manager to reach out. Unfortunately, the call went directly to voicemail, where she left a detailed message for you. We have not from you again until we received your review which is disappointing.
We strive to respond to every call, SMS, and email. Regrettably, technical issues with our phone lines are beyond our control, and we appreciate your understanding and patience as we work to resolve these matters.
Please be assured that all orders are being processed as usual, and should any issues arise, we will contact customers immediately.
Our team is dedicated to exceeding customer expectations, and we regret that this was not reflected in your experience. We will make every effort to respond to all inquiries more promptly in the future.

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service, great product and fantastic communication throughout. Very happy.

30 de janeiro de 2025
Opinião espontânea
logótipo da Oz Air Online

Resposta da Oz Air Online

Thanks for your order Angie and your kind review. Much appreciated. The Oz Air team

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