Great advice and products supplied by Joel and his colleague. It was extremely helpful to try the rackets before you buy and good reductions on the items for sale. Highly recommend.
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Coach was keen to know what areas we wanted to focus on, gave very clear instructions and feedback. Made it fun and enjoyable. Had 20 minutes at the end to play some points and put our coaching into p... Ver mais
Attended the Racquet demo day at Cwmbran and it was a great experience. Staff on hand where incredibly helpful and a good selection of racquets to try.
Slow delivery of the ordered item, which is probably mainly due to the carrier Evri. The product wasn’t suitable for me, so I arranged for a Refund. This return also took an excessive time, again du... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Padelspeed is a leading online retailer of quality padel tennis equipment and other racket sports equipment. We sell padel rackets, court shoes, padel balls, and sportswear, as well as a great range of squash rackets and tennis gear. Based in South Wales in the United Kingdom, we ship worldwide and offer competitive prices on all your padel gear, racket sports equipment and court clothing.
Informações de contacto
House of Sport, CF11 8AW, Cardiff, Reino Unido
- 03333399196
- orders@padelspeed.co.uk
- padelspeed.com
4,8
Excelente
96 opiniões
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Well priced products and speedy service…
Well priced products and speedy service and delivery. Very happy.
3 de março de 2025
Junior Padel Coachng @ Welsh Padel Centre
This was my sons second time at your coaching sessions and just wanted to say that he thoroughly enjoyed it again and really cannot wait for the next one. Thanks again for the superb coaching and great venue.
8 de março de 2025
Opinião espontânea
Happy with the product and speed of…
Happy with the product and speed of delivery.
31 de janeiro de 2025
Great Rackets, Great Service!
I've recently purchased a couple of squash rackets from Padelspeed for a brilliant price, and also had a really positive experience with their customer service team! Upon checking out, I realised that I'd mistakenly only added one racket to the order. I contacted Padelspeed via Web Chat explaining the issue and was responded to within minutes. They simply sent over a balancing invoice to pay and the additional racket was added to my existing order. Great service! :)
27 de janeiro de 2025
Opinião espontânea
My padel was delivered but left outside…
My padel was delivered but left outside my front door. The box was so battered I expected the padel to be damaged but it was OK when I opened it. The padel is great.
14 de dezembro de 2024
Good price and speedy delivery
10 de dezembro de 2024
Quick and easy
3 de dezembro de 2024
Outstanding Customer Service and Professionalism
I recently purchased a squash racket from Padelspeed, and although the parcel was unfortunately lost due to the courier’s mishandling, I have to say the way this situation was handled by the shop was truly outstanding.
From the very beginning, their communication was excellent, and they took full responsibility for resolving the issue, even though the fault clearly lay with the courier. Joel, in particular, went above and beyond to ensure I was kept informed every step of the way and processed my refund quickly once it was clear the parcel could not be retrieved.
Their professionalism, care, and exceptional customer service turned what could have been a frustrating experience into a positive one. Despite the lost parcel, I will absolutely shop with Padelspeed again in the future. It’s rare to find a business that truly values its customers the way they do.
Highly recommended, and I look forward to returning for my next purchase!
3 de dezembro de 2024
Opinião espontânea
Great customer service
Called me to say they only had 1 racket and will send the other I ordered once in. To call me rather than email me, puts them in a different league already
20 de novembro de 2024
Resposta da Padelspeed
Thank you, John — hope the kids enjoy the new rackets! 😊
Not the best customer experience
Slow delivery of the ordered item, which is probably mainly due to the carrier Evri. The product wasn’t suitable for me, so I arranged for a Refund. This return also took an excessive time, again due to the carrier, Evri.
The purchase price has been refunded to me, less the initial carriage cost £5.95.
3 de novembro de 2024
Resposta da Padelspeed
Thank you for the feedback, Graham. We have taken this on board and we have actually just changed our delivery service to ensure orders are delivered as quickly as possible in future! Sorry it took a while for you, but we are aiming for next day delivery for most orders as standard moving forwards now we are settled in new premises here in Cardiff so that will make for a much better customer experience. Thanks for taking the time to review us and please do come back in the future.
Resposta da Padelspeed
Thanks, Simon!
Excellent communication
Excellent communication, rapid delivery and cheapest price on web for new Tecnifibre racket.
21 de outubro de 2024
Opinião espontânea
Resposta da Padelspeed
Glad you got the best deal and thanks for the review! :)
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