Pagazzi Lighting Opiniões 

9457
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought a light from Pagazzi Sterling Tillicoultry but it had a slight fault when I got it home. We contacted Tracy Hassal and not only did she replace the light but personally delivered it to our ho... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

If i could give 10 I would. I couldnt get the lighting online as was always out of stock. I emailed them and Caroline contacted buying team, sourced the lites, contacted me when they were back online,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We saw a Pagazzi light in Boundary Mill Colne which we thought was wonderful but they had no stock so once home tried to find them elsewhere but every stockist had no stock so I contacted Pagazzi at G... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent experience at Pagazzi Braehead. Friendly helpful customer service from minute we walked in. Advisor was super helpful, guiding us and informing us about various lights. Nothing was to much... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de Iluminação
  2. Loja de mobília para bares/restaurantes
  3. Loja de mobília para quartos
  4. Decoração e Design de Interiores
  5. Acessórios para móveis
  6. Designer de interiores

Escrito pela empresa

We are UK's largest specialist lighting retailer, your one-stop shop for all that is the best in lighting. Our website has a fantastic choice of lighting designs for you with incredible ideas for all your indoor and outdoor lighting needs. In addition, our stores have an inspirational range of rugs, mirrors and furniture in stock and at prices that you will find hard to believe. We have 17 specialist lighting stores across the country in Scotland and England, as well as a great website.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

9 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 95% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(9457)

67 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great products and great services

Love the great selection of products. The customer service i received was excellent. Pagazzi couldn't have been more helpful. I would definitely use this company again and again!!

12 de maio de 2025
Opinião espontânea
logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

Hi Sara,

Thank you for your lovely feedback! We’re so pleased you felt well looked after by our team. I’ll make sure your kind words are passed on.

Rebecca

Classificada 5 em 5 estrelas

Superb range and choice

Superb range and choice. Informed and helpful staff.

17 de agosto de 2025
Opinião espontânea
logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

Thank you for such a great review! I'm glad the team at Uddingston provided great service ☺️

Rebecca

Classificada 4 em 5 estrelas

Disappointed

Disappointed that I couldn’t claim the discount in store that was offered on line. Was needing lights asap as I had someone at my home to fit them. Silly that I could order in the store to be sent out to my home when I was standing right there. Love my lights though

8 de agosto de 2025
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logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

Hi Carol,

I'm glad you love your lights! I will investigate more regarding the discount you mentioned to see what happened.

Thanks, Rebecca

Classificada 5 em 5 estrelas

I love Pagazzi

I love Pagazzi, always buy my wall art and lights etc from there, staff are excellent, great choice and great prices. Recently placed a back order with Braehead’s store and Tony was amazing, great customer service and really went above and beyond to get me what I wanted. Thank you

29 de julho de 2025
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logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

Thank you so much for your kind words and loyalty! We’re delighted you love shopping with us and that Tony was able to give you such great service. We’ll be sure to pass your feedback on to him and the Braehead team.

Rebecca

Classificada 5 em 5 estrelas

The most amazing service from Cerys in Braehead

The most amazing service from Cerys in Braehead. So knowledgeable and went above and beyond for my husband and I.
A credit to your business

19 de julho de 2025
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logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

Thank you for your lovely feedback! We’re so pleased to hear Cerys looked after you so well — we’ll make sure she knows what a great impression she made.

Thanks, Rebecca

Classificada 1 em 5 estrelas

AVOID AT ALL COSTS

Spent almost £500 on lights, seen this shop a million times but never used it before so when we moved house decided to give it a go. Couple of the items were not suitable and took them back to get a refund with the intention of buying other things. I was told it would be at least ten working days for this to be refunded. So told them I would wait to see how this goes before buying anything else. Very glad that I did. Returned the items on the 26th June and still not got my full refund back as of yet. I was told this is due to items being with the courier. Don’t see why this is my issue, all items were returned to the shop and were unopened. No one wants to speak to me and the only option is to use the chat option. Slow to reply, takes days. Will never use this company again . Avoid at all costs!

26 de junho de 2025
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logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

I’m really sorry to hear about your experience. This isn’t the level of service we aim to provide, and I completely understand your frustration. If you'd like us to look into this further, please get in touch at help@pagazzi.com with your order details.
– Rebecca

Classificada 5 em 5 estrelas

Great service

Great service. Excellent range..

22 de junho de 2025
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logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

We’re absolutely delighted to hear this – thank you for your lovely review! We work hard to provide great service and it’s so rewarding to know it’s noticed.
– Rebecca

Classificada 5 em 5 estrelas

A showroom full of ideas

Lovely show room packed full of lighting ideas, well worth the 2 hour drive to get there. The website is very good too but it's better to see these things in real life if you are spending a lot of money.
Lots to choose from, plenty of different styles and colour combinations and I felt the quality was good too. Staff helpful and pleasant to deal with, they answered my queries well and I didn't feel I was getting a hard sell which would have put me off.
Shop easy to find with plenty of parking.
Over all, a good experience, I bought more than I went for as I saw things that I really liked and would certainly return when needing more lighting ideas.

10 de junho de 2025
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Resposta da Pagazzi Lighting

This just made our day! Thank you for the 5 stars and for taking the time to support us – it really does make a difference.
– Rebecca

Classificada 5 em 5 estrelas

Superb customer service

Adam the deputy manager is brilliant . I went in a month ago to buy a floor lamp to match ones I’d bought 12 months ago . There were none in the shop as discontinued . Adam took the trouble to go online and found one in another store ex display and ordered it for me . He advised about the different bulbs I wanted information for and I was really happy with all his efforts . I then got a call from him some weeks later to say the lamp had arrived . Again when I went to pick it up he carried it to my car , adjusted my car seats to fit it in and off I went . His attention to detail , brilliant customer service , going the extra mile was so lovely .Thankyou Adam 😊

16 de junho de 2025
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Resposta da Pagazzi Lighting

What a fantastic review – thank you! We’re thrilled everything went smoothly and appreciate you choosing us.
– Rebecca

Classificada 5 em 5 estrelas

Excellent service

Left to browse but checked if we needed help. Showed us the lamp with different bulbs to decide which one was best. Polite and helpful staff member,

13 de junho de 2025
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Resposta da Pagazzi Lighting

We’re absolutely delighted to hear this – thank you for your lovely review! We work hard to provide great service and it’s so rewarding to know it’s noticed.
– Rebecca

Classificada 5 em 5 estrelas

Such a good store!

We only went for a bedroom mirror but the choice was brilliant! No pressure sales but helpful when we asked for tape measure. Got a beautiful mirror and packaged by a very helpful man at the till. He went above and beyond to check mirror and repack so we could get it in car. Excellent store!

15 de junho de 2025
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logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

Thanks a million for the glowing feedback! We’re so glad you had a positive experience and we look forward to welcoming you back again soon.
– Rebecca

Classificada 5 em 5 estrelas

The staff were really nice and helpful

The staff were really nice and helpful, the stuff we bought was of high quality

12 de junho de 2025
Opinião espontânea
logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

This just made our day! Thank you for the 5 stars and for taking the time to support us – it really does make a difference.
– Rebecca

Classificada 5 em 5 estrelas

We absolutely LOVE our new light!

We absolutely LOVE our new light!! Amazing. Easy to install and great customer service.

8 de junho de 2025
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logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

What a fantastic review – thank you! We’re thrilled everything went smoothly and appreciate you choosing us.
– Rebecca

Classificada 5 em 5 estrelas

Staff were really helpful

Staff were really helpful. We didn’t feel rushed or pressured into decisions. It’s a real shame that the Warrington branch is closing.

9 de junho de 2025
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Resposta da Pagazzi Lighting

We’re absolutely delighted to hear this – thank you for your lovely review! We work hard to provide great service and it’s so rewarding to know it’s noticed.
We are also sad that Warrington has had to close, we love the customers & the store team there! Hopefully we can open another store in Warrington in future .
– Rebecca

Classificada 5 em 5 estrelas

staff were very helpful and great…

staff were very helpful and great service

2 de maio de 2025
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Resposta da Pagazzi Lighting

Thank you so much for your kind words and 5-star review! We really appreciate you taking the time to share your experience with us – it means a lot.
– Rebecca

Classificada 5 em 5 estrelas

Pagazzi has the most beautiful lights

Pagazzi has the most beautiful lights. Perfect for all areas of the home. Great value and quality.

1 de junho de 2025
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Resposta da Pagazzi Lighting

Thank you for taking the time to leave such a great review! We hope you are loving your new purchases! Rebecca

Classificada 5 em 5 estrelas

Helpful assistant and prompt service

Helpful assistant and prompt service. Very pleased with quality and price of bathroom ceiling light fitting.

25 de maio de 2025
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logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

Thank you for taking the time to leave such a great review! It's great to hear that the team were helpful on your visit! Rebecca

Classificada 5 em 5 estrelas

Tracy was extremely helpful

Tracy was extremely helpful! She had my order packed and ready to go and was very pleasant.

23 de maio de 2025
Opinião espontânea
logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

Thank you for taking the time to leave such a great review! It's great to hear that the team were helpful on your visit! Rebecca

Classificada 1 em 5 estrelas

Extremely Disappointed – Still Waiting After 2 Weeks

I ordered a table from Paggazi, and while the table itself arrived about two weeks ago, it was missing the screws required for assembly. Since then, I’ve reached out to their customer service three times (soon to be four) and still haven’t received any updates or the missing parts.

It's incredibly frustrating to receive an incomplete product and be left in the dark with no communication or resolution. At this point, the table is just taking up space and completely unusable. I expected better service and accountability from a company like Paggazi.

Unless you enjoy chasing down basic parts and being ignored, I’d recommend looking elsewhere.

31 de maio de 2025
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logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience you’ve experienced. We understand how frustrating it must be to receive a product that’s missing essential parts and not get timely updates. This isn’t the experience we aim to provide. We’re currently reviewing the situation and will do our best to get this sorted as soon as possible. Your feedback is important and will help us improve our service going forward. Rebecca

Classificada 5 em 5 estrelas

Pagazzi Bolton

Purchased two tables from the Bolton store, staff were friendly and helpful, we are very pleased with the purchases that we made they look good and are sturdily made, due to waiting for an operation I could not do any lifting so I would like to give a shout out to girl in the hijab (sorry I did not get her name) who had to load the car for me, thanks.

12 de maio de 2025
Opinião espontânea
logótipo da Pagazzi Lighting

Resposta da Pagazzi Lighting

Thank you for taking the time to leave such a great review! It's great to hear that the team were helpful on your visit! Rebecca

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