With respect to Customer Service, this is probably the most exceptional experience of my life. I ordered a custom paint by number kit and was not sure what to expect because I hadn’t dealt with this c... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had a few pre-purchase questions which were promptly and courteously answered, giving me the confidence to buy. The company owner promptly reached out to me. I was more than satisfied with the respo... Ver mais
A empresa respondeu
I ordered 6 paint by numbers for Christmas in early December, they arrived within a couple weeks, even coming from China. Package was well wrapped, everything was in one piece. I immediately wished... Ver mais
A empresa respondeu
This is actually NOT a Canadian Company. Once you put in order they process it only. The product comes from China and you actually can't see the full traveling of product because the website is broken... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Paint On Numbers Canada is your go-to destination for high-quality, relaxing, and inspiring paint-by-numbers kits designed to help you unplug, create, and feel accomplished. Based in Canada, we proudly serve customers from coast to coast, offering fast shipping, friendly support, and kits you’ll genuinely love. Whether you’re an experienced painter or picking up a brush for the very first time, our kits are made for everyone. Each one comes with a pre-numbered canvas, vibrant acrylic paints, and brushes, everything you need to turn a simple outline into a stunning piece of art. We also offer custom kits made from your own photos, so you can capture special moments on canvas. Our customers choose us for three main reasons: quality materials, caring customer service, and the joy that comes from creating something with your own hands. We believe art should be stress-free, fun, and rewarding, which is why we stand behind every kit we sell. From calming evenings spent painting to gifting a thoughtful kit to a loved one, we’re here to make creativity easy and enjoyable. Your masterpiece is waiting, and we can’t wait to see what you create.
Informações de contacto
107-1025 King St E, N3H 3P5, Cambridge, Canadá
- 6474968311
- paintonnumbersca@gmail.com
- paintonnumbers.ca
4,4
Excelente
23 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Exceptional service, exceptional company
With respect to Customer Service, this is probably the most exceptional experience of my life. I ordered a custom paint by number kit and was not sure what to expect because I hadn’t dealt with this company before. I was a little concerned about some of the paint colours accuracy as I started to paint so I wrote to ask a question. I was answered within 15 minutes with an exceptionally caring and detailed email. The company worked with me over the next week to ensure I was completely happy with every part of the process. I have never felt any company cared as much about their customers as this one does. William and the team went far above and beyond. They even asked me to follow up throughout my process to make sure I was completely happy every step of the way. Simply unbelievable. If you are on the fence about whether or not to buy from this company, I would suggest you don’t hesitate. I only wish every business could take a page out of their book. I hope they are around for a long time to come.
12 de julho de 2026
Opinião espontânea
Resposta da Paint On Numbers Canada
Thank you so much for your wonderful review, Deborah! It was truly a pleasure helping you throughout this journey. Your patience, kindness, and trust meant a lot to us, and we're so happy you felt well looked after. We can't wait to see your finished painting, and if you ever need anything at all, we're always here to help. Wishing you all the very best, and thank you again for choosing Paint On Numbers!
— William, Paint On Numbers Canada
I’m really really happy with the…
I’m really really happy with the customer service . There was a tiny problem with my order and they fixed the problem immediately. I recommend them 💯
24 de junho de 2026
Opinião espontânea
Resposta da Paint On Numbers Canada
Hi Nicole,
Thank you so much for your kind words! We're really glad we could sort everything out quickly for you. Customer satisfaction is our top priority, so it means a lot to know you had a positive experience.
We truly appreciate your recommendation and look forward to serving you again in the future. Enjoy your purchase!
— William, Paint On Numbers Canada
Resposta da Paint On Numbers Canada
Thank you so much for your kind words, Katerie! We’re really happy to hear you loved the quality of the paint and had a great experience with our service. Your support truly means a lot to our small team, and we hope your kit brought you many relaxing and creative moments. We can’t wait to have you back again soon!
— William, Paint On Numbers Canada
Best possible understanding of…
Best possible understanding of miscommunication on the planet. I messed up. Thought they did. They messaged and effort put in apologizing was essay worthy. Nothing but respect now for this business.
10 de maio de 2026
Opinião espontânea
Resposta da Paint On Numbers Canada
Thank you so much for this, Derek. Honestly means a lot that you took the time to update everyone after the misunderstanding. Nothing but respect back to you as well, and I’m really glad everything got cleared up in the end. Appreciate you greatly.
— William, Paint On Numbers Canada
Fantastic customer service
I ordered 3 canvases. The delivery time was as expected. When I receive my package one of the boxes had been damaged therefore damaging the canvas. I got in touch with Paint on numbers. They got back to me within minutes. They resent another canvas. They have the most amazing customer service. If you are wanting to order from them do not hesitate. I certainly will. I have my eye on the 3D flower paintings. It is so refreshing to find this kind of customer service.
Thank you William for all your help.
10 de maio de 2026
Opinião espontânea
Resposta da Paint On Numbers Canada
Thank you so much, Ann. Your kindness truly means a lot to my small team and me.
I’m again very sorry the package arrived damaged, but I’m really glad we could make things right quickly for you. Thank you as well for taking the time to leave such a thoughtful review.
— William, Paint On Numbers Canada
Highly recommend
So happy to have found these folks.
First of all go Canada! Especially entrepreneurs!
Secondly their service really is above expectations. That can be a cliche but not in this case. The service IS pretty exceptional.
Shipping took longer than I first expected (3 weeks), especially as I’m in Canada as well but now that I know and if it contributes to their great pricing, no problem!
I appreciate the team’s efforts in creating a rendering with rich colours that is fun to see come to life.
And one more thing, the extra input of suggestions found in their site as to technique is a plus. The variety of prebuilt kits is huge! I’ve been doing paint by numbers for a very long time. This is the best product with the best service and professional input. Thank you William and team. Your extra efforts are truly noticeable. And yes all true
Laura
6 de maio de 2026
Opinião espontânea
Resposta da Paint On Numbers Canada
Laura, thank you so much for the incredibly kind words and support. Reviews like this truly mean a lot to our small team.
It was a pleasure helping you, and we’re so happy you enjoyed both the kit and the experience. Can’t wait to see your finished masterpieces.
— William, Paint On Numbers Canada
Great customer service
The kit that I received had a minor defect. When I reached out to customer service I got a speedy reply and had the issue sorted to my great satisfaction.
14 de abril de 2026
Opinião espontânea
Resposta da Paint On Numbers Canada
Thanks so much for your kind words, Erika. Really glad we could get that sorted quickly for you. If you ever need anything else, feel free to reach out anytime.
— William, Paint On Numbers Canada
Great customer service and sense of integrity
The owner reached out to double-check the images I had submitted when he noticed that I had uploaded the same one twice!
Really goes to show that they have integrity, and value their customers' satisfaction!!
5 de abril de 2026
Opinião espontânea
Resposta da Paint On Numbers Canada
Hi Samy,
This truly made my day. Thank you for taking the time to share this.
Catching things early and making sure everything is right for you isn’t anything special on our end; it’s simply how we believe it should be done. Still, it means a lot that you noticed and appreciated it.
I’m really glad we could fix things before production and save you the hassle. Looking forward to seeing your new order come through, and even more, I’d love to see how your paintings turn out once they’re done. Appreciate your trust.
— William, Paint On Numbers Canada
Very happy with my purchase.
I'm very happy with the canvases. The materials, including the paint, are very good quality. The canvases arrived rolled and perfectly smooth. I also appreciate that they were primed and ready to use.
Customer service was excellent.
11 de março de 2026
Opinião espontânea
Resposta da Paint On Numbers Canada
Hi Danuta,
This was such a pleasure to read. Thank you for taking the time to share it.
I’m really glad you noticed the little details like the smooth canvas and ready-to-use priming. That’s exactly the experience we aim to deliver, so it means a lot that it stood out to you.
And hearing that our support made a difference too… that’s the cherry on top for us.
Enjoy your painting time, and if you ever feel like sharing your finished piece, I’d love to see it.
— William, Paint On Numbers Canada
Questions and Follow Through were Excellent
I had a few pre-purchase questions which were promptly and courteously answered, giving me the confidence to buy. The company owner promptly reached out to me. I was more than satisfied with the response and their products are as expected. One little tip, if you are going portraits or complicated custom paintings, it can may be better to opt for less than 48 colors.
7 de março de 2026
Opinião espontânea
Resposta da Paint On Numbers Canada
Hi Kristi,
Thank you for taking the time to share this thoughtful review. It really means a lot to us. I'm glad we were able to answer your questions before your purchase and give you the confidence to move forward. We always want our customers to feel fully comfortable before starting their painting journey.
I also appreciate you sharing that helpful tip about color selection for portraits and detailed custom pieces. Feedback like this is valuable for other customers who may be deciding between different color options.
It was a pleasure assisting you, and we’re very happy to hear you’re satisfied with your kit. If you ever create another painting, we’d absolutely love to see how it turns out.
Thanks again for your support!
— William, Paint On Numbers Canada
Great hobby and great memory
Last year before Christmas I ordered 3 paintings. Buy 2 get one free. Two dogs and cat. Cat was very complicated. Mostly grey and grey background. When received package we thought that colours were in brown shade. I emailed company and next day I received email that the colours are right as per design. Willam promised that he will replace it if it won’t turn right. My wife was painting them for a month. All turned perfect. It was great gift for my kids as this was one of Christmas gift for them very personal. It looks like this was the most appreciated gift they received. Few days ago I purchased 3 more paintings. I ordered them stretched on frames. Never had experience to frame them before. For painting cat the areas are very small and I had to purchase extra small brushes from Amazon. Overall experience was great. I’m returning customer
27 de janeiro de 2026
Opinião espontânea
Resposta da Paint On Numbers Canada
Hi Piotr,
Thank you so much for this beautiful review. It truly means a lot to me and to our whole team.
I still remember your concern about the cat's colors, and I’m really happy everything turned out exactly as it should in the end. Custom paintings can look surprising at first because the colors are designed to come together only after painting, so seeing your trust rewarded with such a great result is very special.
It’s wonderful to hear that these paintings became such meaningful Christmas gifts for your kids and that your wife enjoyed the whole process. That’s exactly what we hope our kits create: memories, not just products.
I also really appreciate your honest feedback about the small areas and brushes. For highly detailed designs like cats, extra-fine brushes can definitely help, and your note is valuable for future improvements.
Thank you again for returning to us and for your confidence in our work. Customers like you are the reason we do this.
— William, Paint On Numbers Canada
New hobby
I ordered 6 paint by numbers for Christmas in early December, they arrived within a couple weeks, even coming from China. Package was well wrapped, everything was in one piece. I immediately wished I had bought one for myself.
Canvas material is sturdy, takes paint well and pictures are large! Paint quality is great, the 3 brush sizes work well. I enjoyed several hours of painting on Christmas.
Will be ordering from
26 de dezembro de 2025
Opinião espontânea
Resposta da Paint On Numbers Canada
Thank you so much, Heather! This truly made our day. 😊
We’re thrilled to hear everything arrived safely and that you enjoyed both the quality of the canvas and the painting experience itself. Hearing that you spent hours painting on Christmas is exactly why we do what we do.
When you’re ready to treat yourself to one, we’d absolutely love to have you back. Wishing you many more relaxing, creative moments ahead and a very Merry Christmas and Happy New Year!
— William, Paint On Numbers Canada
The kit contains a high quality canvas…
The kit contains a high quality canvas and paints. We hope it will be fun to paint.
25 de dezembro de 2025
Opinião espontânea
Resposta da Paint On Numbers Canada
Thank you so much for your kind words! We’re really happy to hear you’re pleased with the quality of the canvas and paints. We hope the painting process is relaxing, enjoyable, and brings a lot of joy once you get started.
— William, Paint On Numbers Canada
My custom order arrived within 2 weeks…
My custom order arrived within 2 weeks of ordering, the canvas is excellent quality! Reached out to the customer service email and received a response within half a hour. Will definitely be purchasing again from Paint On Numbers.
3 de novembro de 2025
Opinião espontânea
Resposta da Paint On Numbers Canada
Hi Karen,
This made our day, thank you so much for taking the time to share this! Our team works hard to keep communication fast and personal, so it means a lot to know you noticed that.
We can’t wait to see how your painting turns out. If you’d like, tag us on Instagram @paintonnumbers or share it on Pinterest so we can feature it!
Thanks again for trusting Paint On Numbers, it’s customers like you who keep us inspired.
— William, Paint On Numbers Canada
Great experience
Great experience. The customer service is excellent. They responded immediately to all my questions and sent me a a copy of my order to be proofed before sending it to me. The delivery was on time.
I would highly recommend this company and will be ordering from them again.
21 de outubro de 2025
Opinião espontânea
Resposta da Paint On Numbers Canada
Lise, thank you so much for the fantastic review.
I’m glad the proofing step helped and that your kit arrived on time. If you ever want a custom piece or need help while you’re painting, we’re right here. We’d also love to see the finished result.
Appreciate the recommendation and can’t wait to serve you again.
— William, Paint On Numbers Canada
William was awesome to work with
William was awesome to work with! He was helpful when we had challenges with shipping, and was so kind when answering my questions. The product turned out fantastic! Such a highlight of the birthday. Will be ordering again soon!
23 de setembro de 2025
Opinião espontânea
Resposta da Paint On Numbers Canada
Hi Lisa,
This absolutely made my day. Thank you for taking the time to share this. It really means a lot. We’ll be here whenever you’re ready for the next one.
— William, Paint On Numbers Canada
This is actually NOT a Canadian…
This is actually NOT a Canadian Company. Once you put in order they process it only. The product comes from China and you actually can't see the full traveling of product because the website is broken. Here I thought I would have my product by now since I'm actually 3 hours away from the company but yet that is not the case. The company did follow-up without providing full details. You do NOT get product within their delivery time so far it's been 9 business days and it's not even in Canada. Cheaper and faster going through Amazon same quality product and they don't state Canadian company with false information.
17 de setembro de 2025
Opinião espontânea
Resposta da Paint On Numbers Canada
Hi Robin. Good to see you again with a 1-star review, and thanks for taking the time to leave feedback. I’m really sorry this experience has been frustrating.
Quick, direct answers to each point so nothing is left unclear:
1. We are a proud Canadian company. We do not claim that we ship from Canada. Our Shipping Policy clearly states where orders are fulfilled from. Please check it here:
https://www.paintonnumbers.ca/policies/shipping-policy
2. The delivery delay you’re seeing is caused by the courier and is unfortunately outside our control. We’ve explained this in our email replies to you. If you can’t find the email, I’m happy to resend the tracking details.
3. To make this right, I’ve processed a full refund for your order. The refund has been issued on our side, and the amount will be returned to your original payment method. The exact timing for that to show in your account depends on the bank/card issuer, but it usually takes a couple of business days.
4. Please do accept the kit when it arrives; you’ll be able to compare the product quality yourself. We stand behind the materials, conversion, and finish, and we think you’ll notice the difference versus generic marketplace alternatives.
Thanks again for flagging this. I appreciate the chance to fix it.
— William, Paint On Numbers Canada
Impeccable quality and service
I ordered 3 paintings and they are so beautiful and the quality is met. I put the numbered reference guide by accident in the garbage and wrote to the customer service email. They replied to me very fast and sent me a pdf version. Thank you so much for your great approach!
16 de setembro de 2025
Opinião espontânea
Resposta da Paint On Numbers Canada
Thank you so much, Vanessa! I'm thrilled to hear you’re happy with your paintings. Your kind words mean a lot to us and keep us motivated to give our best every day. We can’t wait to see what you create with your kits!
— William, Paint On Numbers Canada
Excellent Customer Service
This Company has the Best Customer Service ever! I ordered a custom project and had a couple of questions and they responded quickly. It’s not often we get such great personal service these days. The Value for the money is good and I’m looking forward to seeing the completed Artwork.
5 de setembro de 2025
Opinião espontânea
Resposta da Paint On Numbers Canada
Hi Laurie, thank you so much for your review and for the lovely words.
I’m really glad we could sort everything and that you’re happy with the kit and our service. It was a pleasure helping you. Enjoy every brushstroke, and if you want to share a photo of the finished piece, I’d love to see it.
Thanks again for choosing Paint On Numbers.
— William, Paint On Numbers Canada
Excellent customer service!
I found Paint On Numbers by doing a Google search for a Canadian company.
After uploading my custom picture, I realized I could not pay with my credit card as that the site was only accepting payment via PayPal. An email to William for quidance was answered within minutes and although it would take a few days for the site to be fixed, he started my order and hsd it shipped..before I had paid!
I received my order today and the quality of the canvas, paints and brushes are fantastic!
I look forward to beginning my painting soon and highly recommend Paint On Numbers!
3 de setembro de 2025
Opinião espontânea
Resposta da Paint On Numbers Canada
Hi Dana,
Thank you so much for your thoughtful review. I’m delighted to hear that you’re happy with the kit and that the ordering process worked out smoothly. It means a lot that you chose us for your custom piece, and I’m excited for you to start your painting journey.
Enjoy every brushstroke, and I’d love to see the finished result when you’re ready to share it.
— William, Paint On Numbers Canada
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.