paleovalley.com Opiniões 615

Resposta da paleovalley.com

31/12/2025

Thank you so much for the thoughtful and detailed review. We’re thrilled to hear you enjoyed all six beef stick flavors and that the quality and taste really stood out to you.

We also appreciate you calling out the packaging feedback. That kind of insight is genuinely helpful for us as we continue to improve the experience, especially for on the go snacking.

We’re so glad you found Paleovalley and that you’re planning to try the chocolate bone broth next. Thank you for supporting clean, thoughtfully made products. We truly appreciate you and hope to be part of your routine for a long time to come.

Resposta da paleovalley.com

29/12/2025

Thank you so much for your kind words and for sharing your experience. We’re really glad we were able to address your concern and make things right for you.

We truly appreciate you bringing the issue to our attention. Feedback like this helps us continue improving our products and ensures we’re delivering the best possible experience. Thanks again for your support and for being part of the Paleovalley community.

Resposta da paleovalley.com

26/12/2025

Thank you so much for taking the time to share this. We’re really glad to hear that your experience from browsing to delivery was smooth and easy, and that the products you received have met your expectations so far.

We truly appreciate your support and kind words, and we’ll absolutely keep doing what we can to deliver a great experience. Thanks again for being part of our community.

Resposta da paleovalley.com

22/12/2025

Hi there, thank you for taking the time to share your feedback. I am really sorry for the frustration this caused.

I want to clarify what happened because there was no intention to mislead or cheat customers. During a recent promotion, the offer changed from 36 sticks to 30 sticks at the same price due to increased ingredient and production costs. That update was reflected on our website at the time of purchase, but we understand how disappointing it can feel when an offer changes, especially if you had seen earlier messaging.

We absolutely value repeat business and trust, and we take concerns like this seriously. If you feel your order did not match what you expected or what was advertised when you placed it, our customer support team would genuinely like the chance to make it right for you.

Please reach out to us directly through our support page with your order details so we can review this and help. We appreciate you giving us the opportunity to respond and improve.

Warmly,
The Paleovalley Team

Resposta da paleovalley.com

22/12/2025

Hi there, I’m really sorry to hear how frustrating this experience has been. I understand why seeing an unexpected charge and feeling unable to reach someone would be incredibly upsetting.

We absolutely want to review this with you and make sure everything is corrected. If you could please reply directly to our Trustpilot message with your order details or the email used at checkout, our support team will look into this right away and help resolve it as quickly as possible.

Thank you for bringing this to our attention. We’re here to help and want to make this right.

Resposta da paleovalley.com

22/12/2025

Hi there, I’m really sorry this has been your experience so far. I completely understand how frustrating it is to place an order and immediately feel stuck, especially when you’re seeing unexpected charges.

We definitely want to look into this for you as quickly as possible and get it resolved. If you could please reply directly to our Trustpilot message with your order details or the email used at checkout, our support team will jump on this right away and make sure everything is sorted.

Thank you for flagging this and for your patience. We’re here to help and will take care of this for you as soon as we hear back.

Resposta da paleovalley.com

19/12/2025

Thank you so much for this thoughtful review. It truly means a lot to us. 💛

We’re incredibly grateful that you’ve been a longtime customer and that you appreciate the care and quality that go into our products. Hearing that the podcast resonated with you makes it even more special.

We’re sorry you had to deal with a lost package, but we’re so glad our team was able to step in, support you, and make things right. Knowing you felt genuinely cared for is exactly what we hope for in moments like that.

Thank you again for your trust, kindness, and support -we’re so thankful to have you as part of our community.

Resposta da paleovalley.com

18/12/2025

Hi Henny, Thank you so much for sharing this, it truly made our day. We’re so happy to hear how much you’re enjoying the beef sticks (all the flavors, too!) and that you felt confident sharing them with family and friends.

We also really appreciate you calling out our customer service. Taking the time to understand your situation and make things easy for you is incredibly important to us, and it means a lot to know that came through.

Thanks for being part of our community - we’re grateful to have you and look forward to supporting you for a long time to come. Cheers!

Resposta da paleovalley.com

18/12/2025

Thank you for sharing this!
We’re so glad we could help make things right for you. Ordering mishaps happen, and we’re always happy to step in and make it easy. We really appreciate you and your support!

Resposta da paleovalley.com

17/12/2025

Thank you so much for the update and for taking the time to share this. We truly appreciate your patience, and we’re glad our team was able to step in and make things right for you. Your feedback means a lot to us, and we’re grateful for the opportunity to support you. Please don’t hesitate to reach out if there’s ever anything else we can help with.

Resposta da paleovalley.com

17/12/2025

Thank you so much for this -it genuinely means a lot to our team. We work hard to show up for our customers, so hearing that you felt supported and taken care of truly makes our day. We’re also so glad you’re enjoying the quality of our products. If you ever need anything at all, please don’t hesitate to reach out - we’re always happy to help. 💛

Resposta da paleovalley.com

16/12/2025

Hi there,

Thank you so much for sharing this. We love hearing how impressed you are and we’re thrilled that the Salted Caramel Bone Broth has been such a hit for you. It’s great to know you’re enjoying both the taste and the versatility, especially being able to use it in smoothies, meals, and drinks.

We’re also glad the bag size exceeded your expectations and felt like a great value. That feedback means a lot to our team.

Thank you for your kind words and for being part of the Paleovalley community. If you ever need anything, we’re always happy to help.

Resposta da paleovalley.com

16/12/2025

Hi there,

Thank you for reaching out and for sharing your experience with us. We completely understand how frustrating this is, especially with the order being intended as gifts and the timing around Christmas. That disappointment is very real, and we’re truly sorry for the stress this has caused.

We’re glad our team was able to quickly look into things and provide the tracking details, but we know that does not take away the frustration of seeing your package delayed with USPS and sitting in one location without updates. Unfortunately, once a package is in the carrier’s hands, delays like this can happen, particularly during the holiday season, even though we know that does not make it any easier.

If the shipment does not arrive or if it ends up being significantly delayed beyond what is reasonable, please reach back out to our support team. We are more than happy to review next steps with you and make sure you are taken care of.

We truly appreciate your patience and your interest in trying our beef sticks, and we hope once they arrive, they are well worth the wait. Wishing you and your loved ones a Merry Christmas despite the shipping hiccup.

Resposta da paleovalley.com

16/12/2025

Hi there,

Thank you so much for taking the time to share such a thoughtful review, and welcome to Paleovalley. We’re truly grateful you found us and that our meat sticks have become such a reliable option for you so quickly.

It means a lot to hear how they fit into your day and help you feel more satisfied when you’re hungry or running low on energy. We also really appreciate you calling out your favorite flavors and sharing honest feedback on the teriyaki and garlic summer sausage. That kind of input is incredibly helpful and something we do pass along to our product team.

We’re honored to have earned your trust and support, and we’re so glad to hear you plan to stick with us for the long haul. If you ever have questions, feedback, or need anything at all, our team is always here for you.

Resposta da paleovalley.com

12/12/2025

Thank you for taking the time to share this, and I’m truly sorry for the frustration this has caused. You’re absolutely right to expect a response, especially after multiple follow ups, and we’re very sorry that we missed the mark here.

While delays can happen around the holidays, that doesn’t excuse unanswered messages or the feeling of being ignored. That’s not the experience we want for any customer, and we take this feedback seriously.

We’d really appreciate the opportunity to look into your order and communication history and help make this right. Please respond directly to the Trustpilot contact request with your order details so our team can follow up as quickly as possible.

Thank you again for your honesty. We value this feedback and are committed to improving.

Resposta da paleovalley.com

11/12/2025

Hi there,

It was a pleasure speaking with you on the phone today. I truly appreciate you taking the time to connect, and I want to sincerely apologize for the experience you had. This is not the norm for us, and I completely understand how frustrating it must have felt.

I am very glad we were able to work together to find a solution that felt right to you. Your feedback matters to us, and I hope our conversation helped provide more clarity about our products, our locations, and our processes.

If you ever need anything in the future, please feel free to reach out. We’re always here to help.

Thank you again for your time, and I hope the rest of your day goes smoothly.

Resposta da paleovalley.com

11/12/2025

Hi there,

Thank you so much for sharing this. It makes my day to hear how much you’re enjoying the vanilla Bone Broth Protein Powder in your morning coffee. It sounds like the perfect way to start the day, and I’m so glad it gives you both the taste you love and the benefits you’re looking for.

We’re grateful to have you as part of our Paleovalley family, and we appreciate you taking the time to leave such a kind review. If you ever need anything at all, we are always happy to help.

Resposta da paleovalley.com

11/12/2025

Hi there,

Thank you for taking the time to share your experience. I am truly sorry for the disappointment and I understand how frustrating it must have been to receive a product that did not meet your expectations.

We do stand behind our products and we offer a 60 day guarantee on every purchase. Since we are not able to confirm how the product was stored once it arrived to you, it can limit what we are able to do outside of that window. That said, we never want you to feel unheard.

If you would not mind replying to the Trustpilot request with the name and email on your account, I will be happy to personally review this for you and see what we can do to help. Once I have that information, I will check into this right away.

Thank you again for bringing this to our attention. I hope we can make this right for you.

Resposta da paleovalley.com

11/12/2025

Hi there,

Thank you so much for this kind review. It means a lot to hear how much you’re enjoying the meat sticks and that our customer service team has been able to support you in a way that feels both professional and personal. That is exactly the experience we want for every customer.

We appreciate you taking the time to share your feedback, and we’re always here if you ever need anything.

Resposta da paleovalley.com

11/12/2025

Hi there,

Thank you so much for your review. I am really glad to hear how much you love the beef sticks, and I am happy we were able to take care of that minor issue for you right away. We always want things to feel easy on your end.

We appreciate you and are grateful to have you as part of the Paleovalley family. If you ever need anything, I am always here to help.