Panama Hats Direct Opiniões 

490
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great service! The communication was clear and the customer service was great from oder to delivery. They even redirected my delivery to another country due to my travel plans. The Montecristi pan... Ver mais

Classificada 5 em 5 estrelas

Over the years just received my third hat! An excellent provision and a good service. Despite living a few thousand miles away, the hats' arrival through the post have always been timely and never... Ver mais

Classificada 5 em 5 estrelas

The real deal in Panama hats. I’ve bought 4 so far. Incredible selection and customization. Fair price. The best customer service I’ve ever gotten. From the moment you order, you get regular progres... Ver mais

Classificada 5 em 5 estrelas

The whole ordering experience was perfect, from the website to the continual and timely communication to the final product...everything was perfect. I customized mine with added crown height, and sooo... Ver mais

Informações sobre a empresa

  1. Loja de chapéus e bonés
  2. Loja de roupa

Informação fornecida por diversas fontes externas

Custom design your very own genuine Panama hat, or choose one from our inventory. We have 17+ years of excellent service.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

490 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

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4,9

Todas as opiniões

(490)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Just wonderful and better than others at four times theprice

Just wonderful. I am so pleased with hats from this company. I might make this too long in consequence.

I have two hats from these guys, at the price they are incomparable. In fact incomparable at any price. Way better and 'smaller' weave than anything I had before.

In fact these are my favorite items of clothing of all the things I have. This is a real hand craft being preserved in my view. At present the quality of these hats is comparable with ones costing four times or more the price as far as I can tell
All the hats vary, being hand made, slightly and sizing on-line, well anywhere, with hats is tricky. They help you negotiate it so make sure you get that right. There is no straight forward solution anyway I have found with hats.
I wear panamas all the time in Summer for sun protection, I have about four at present, these are way, way and above the best. And the others are 'compliment' hats if I might put it that way! ;-)

5 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My personal experience with Panama Hats Direct was great !

There isn’t much to say but Thanks, when you’ve received a real hand made quality product, priced properly, delivered in a reasonable period of time.
The customer service support has been excellent too.
So, I am glad to recommend the Panama Hats Direct to anyone who’s interested in a real Panama Hat.
So yes, I’m saying - Thank you very much !

13 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Panama Hats Direct is the Best

Panama Hats Direct is the Best! They built me a high quality AUTHENTIC Panama Hat that fits me precisely. It is easy and quick, and the staff is professional and honors their commitments. I recommend them without hesitation. Kirk

29 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful Panama Hats.

Buying this hat was an absolute joy. Panama Hats Direct have kept me informed at every stage with updates and photographs. The process has taken a surprisingly short amount of time. Most important of all,
my new and first Panama is beautifully made, a proper work of art as far as I’m concerned. I am pleased to join the list of five star reviews.

19 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I was nervous about ordering a hat on…

I was nervous about ordering a hat on line, but my brother in law showed me the one he got from Panama Hats Direct; I was impressed. He didn’t describe the process, so I was curious. Once I submitted my design, I was continually informed at every stage of the creation, often with photos. I felt like I was watching it being made, shipped and delivered. It certainly eliminated all of uncertainty I had at the beginning. Well, it was finally delivered to my door. I was excited! When I removed it from the box, it was more beautiful than I imagined. I kept shouting to my wife, look at this, look at this! I was very happy! It’s a beautiful hat and has exactly the look I wanted.
Thank you!!!

23 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

WOW!!!

My experience when dealing with Panama Hat Direct has been wonderful. When I received my hat at the post office. I could not wait to open the box and see my new hat so I opened it at the Post Office and showed all the workers. They were amazed at the quality of the workmanship. I went to get my haircut, and when done I went to my truck got my new hat, and went back into the barbershop wearing it to show off. they also were amazed.

13 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Third hat from panamahatsdirect.…

This is the third hat (2 fedoras and this optimo) I have ordered from Pananmahatsdirect. They were all beautiful and everything I hoped for. The first, a fino, wore out after 13 years of pretty hard wear. The second, a super fino used as my dress hat April through about October, is 5 years old and going strong. The new optimo, a fino, is to be my everyday warm weather hat. I get many compliments, especially from people with some knowledge of Pananmas. Thanks for the great hats and great service.

13 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

These are fabulous hats

These are fabulous hats, you want one! They kept me updated through the whole process(with pictures of my actual hat) it was gratifying to see the pride and attention to detail throughout! Sizing was a snap as they provide you with a printable measuring tape to get it perfect. My hat feels like it was made for me because essentially it was!

15 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Panama hats, and their purchase process, at their finest.

The whole experience of buying a hat from this company was exceptional. Ordering was simple and allowed for personal taste and customization. Subsequently, I was kept informed of the progress of my order, including pictures of the hat being made. PHD also supplied videos about the company and the process of hat making, which was so much more involved than I had imagined. So much goes into the production of Panama hats that I am amazed that they cost as little as they do. Finally, the hat itself is so much better than any Panama hat that I have had previously - styling, fit and finish and a feeling of quality.

22 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great follow up after an initial error

Great follow up after an initial error. I received the wrong hat but it was a great hat so I decided to keep it. In compensation, they gave me a good deal on a second hat. I was very pleased with an innovation in the second hat. It has a little piece of foam inside the crease of the crown. This should prevent cracking of the hat in that location which I’ve had a problem with on other straw hats.

1 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I’ve read some of the negative reviews…

I’ve read some of the negative reviews about PHD and it sounds like a lot of overreaction about the service and product. I have purchased two hats from PHD a Montecristi Super Fino Classic Fedora and a Havana and on both occasions received excellent service. I really suggest that you watch the videos that are posted on PHD’s Website. The workmanship and amount of time to produce a hat is amazing. If you just want a run of the mill cheap copy of a Panama Fedora then go to a street vendor in Cozumel. That’s what I originally did and it just spiked my interest in getting an original. PHD has always kept me informed of any delays and always updated me with photos of the progress of my hats. The first one was a custom Fedora that I gave specific dimensions for and the order took some time to fulfill and it was well worth the wait. The Havana was an “in stock” hat, but it’s not 100% completely finished when you purchase it and it takes time to accomplish that. PHD has always been accessible for questions and updates. My experience with this company has always been positive and trouble free.

PS:
The photo near my name is my mother who recently passed away in February. She liked my hats also

9 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fine Workmanship

I finally received my long awaited hat and can confirm that it was worth the waiting. The quality is so fine and uniform. You can tell the skill since the pattern is uniform all over the hat. If it was me doing it i would start great and end but bad at the end but not here it is so consistent. It takes so much patience and dedication to do this! I really love the way they kept sending me photos of the manufacturing journey. Mad me more excited and appreciate the hat more. I ordered an additional rim from braided horse hair make sure you do not miss out. The hat came exactly as per the size instructions I provided. Also the full grain leather from the inside is excellent protection against sweat.
In addition to the above the service is amazing. I sent them email about the delivery method and the took the feedback very positively. I will order again for sure!

12 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great company, great product

This is the second hat I've purchased from PanamaHats Direct.
These are the genuine article- habdmade in the traditional manner. They are not inexpensive, but sales are frequent. There is some lag time from order to shipping to recipte of the product. Once ordered, they have to finish the hat- install the sweatband and hatband, finish shaping, etc. They also bulk ship from Ecuador to the US, to simply the customs process. Once in the US, the hats are sent to the individual customers. So, expect it to take 2-4 weeks ti recieved your hat.
Service is first rate, and communication is excellent

11 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

My second hat from Panama Hats Directn

Just received my second hat in about 10 years from Panama Hats Direct. Ten years shows the quality, and longevity of their hats and how happy I am to return to the same makers. This latest hat had to be made bespoke due to my in-between-headsize; well worth the little extra time to wait for its arrival.

12 de junho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Worked Out

I ended up getting the wrong hat size due to an issue on their website, but Casey worked with me to get the issue resolved.

There was a bit of an issue in the returns portion of the transaction as it took some time to get the correct merchandise to me, but overall I'm happy with the transaction, and the product I received.

I appreciate you working with me Casey.

25 de maio de 2023
Opinião espontânea
logótipo da Panama Hats Direct

Resposta da Panama Hats Direct

Sorry Sir, I can win them all.... - i take the blame, all i can do i work harder to try to keep coustomers happy. Sorry

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