Dear Lastminute Team & PARADISE SANTORINI RESORT
Dear Lastminute Team,
I am writing to formally express my extreme dissatisfaction with the misleading information provided regarding my recent holiday booking, for which I made a full payment of £5,000.
I booked a holiday package explicitly under the impression of a full board arrangement. However, upon arrival at the hotel, I was informed that beverages—including a simple cup of water or any other drink consumed during meals—are excluded and must be paid for separately every single time my family and I dine.
This critical restriction was not transparently communicated during the booking process. Had I been accurately informed that a full board package excluded basic hydration and mealtime beverages, I would not have proceeded with this reservation. This lack of transparency following a substantial financial commitment is unacceptable.
Consequently, my experience with Lastminute has been deeply disappointing. Based on this lack of transparency and the hidden costs encountered upon arrival, I cannot recommend Lastminute for holiday packages, and I strongly advise future consumers to book flights only through your platform.
I expect Lastminute to thoroughly investigate this matter and provide a prompt response regarding this misrepresentation of the booking terms.
Has anyone experienced this disappointment & stress from this hotel PARADISE SANTORINI RESORT IN GREECE paradiseresortsantorini.com