PatientFi Opiniões 

I would just like to thank Jada from payments(billings department) for all her help and support and just hearing me out when there was a bit of a confusion and also Michael from customer service he was amazing at just getting back to me and making sure he understood where I was coming from big shoutout to those 2 people who do an amazing and outstanding job/service

All the people at customer service were extremely helpfuland seemed to be genuinely caring. Especially Martien and Devonte They made my process a lot easier than any typical loan company.

Alfredo and Stephanie were both great and help clarify some issues I was having! Alfredo specifically kept me updated as promised, via phone and email over the 2 weeks process.

It was so easy no complaints definitely recommend

The agent went far above and beyond expectations. I made a mistake on my application and not only did he message me instructions he called me to ensure I knew what to do. Everything went as he said it would and my problem was completely solved. I was very impressed to say the least!

I was disappointed to see that my previous botox provider was no longer with Patient Fi, and that the
one I am intending to use has not yet finished their
patient fi application. Sandra was wonderful and so
helpful in the chat session. I would give her a 10 star
rating not just a five! I want to have facial work done again and would like to increase the amount I can borrow if possible. I paid off my $1,000. loan before it was due.

Justin was helpful and reassuring in explaining my all of my concerns. He was fast and effective in carying out my request of resolving the mistaken loan in less than a week.

Thank you! You rock!

Alfred is sooooo Helpful great customer service!!!

Jody the customer service rep I worked with was wonderful. She was able to resolve the client situations I was working on. She was incredibly patient while I was trying to assist clients in front of me while chatting with Privi. And she has a great sense of humor which made her enjoyable to work with!

Very pleasant to talk with and extremely helpful.

Wonderful help

Devonte is who I spoke with regarding my loan. He was polite, helpful and friendly. Great customer service skills.

Great 👍 feedback

Patient Fi overcharged me by $1700+ dollars and took almost 60 days to get it back to me. I believe this is a common practice by Patient Fi to hold on to money and build interest on. Definitely a horrible experience and will never use Patient Fi again and will warn others to stay away as well.

I tried to approve a transaction, but was stopped because PatientFi's app could not verify my face recognition. This was frustrating, but the issue was resolved within an hour or two.

I received a speedy and direct answer to my question. I didn’t like the answer but that’s not the fault of customer service. There should be a mechanism within the membership which allows a member to pay off a treatment balance without canceling their membership. This is very off putting. I will definitely not be using PRIVI payment plan options going forward. On the front it’s made to sound great and convenient but there’s literally no flexibility and I don’t like that.

Shamel was extremely helpfull in getting my dispute with a company resolved. He worked fast and the results awesome. Shamel listened to my problem and jumped right on it while keeping me updated every step. This company is awesome and so is my rep Shamel!

Yeah they offer interest free loans but slam you 50 points on your credit score and if your credit score goes down they take away your allowable money

Shamel was great. Extremely professional, informative, and a delight to speak to.