Pat McGrath Opiniões 427

Order placed a month ago, tracking doesn't work, no response from CS for a week, my worst experience ordering makeup.

I must say I am quite surprised by all the bad reviews. I’ve ordered from Pat McGrath 4 times and never had any issues. Always received all my items and shipping was very fast (I’m in the UK). I’ve never needed customer service so can’t comment on that.

I bought over $250.00 worth of makeup. Makeup I believed would be high end as the owner promotes herself as quality luxury. What utter BS! First off, the packaging of when it arrives is very cheap, it’s packaging you can get off of Amazon as a small business. The only thing that came in “safely” would be the palette. Here’s a breakdown of each product I bought (only one product was free because I spent over the minimum amount for a free gift). I will give a rating scale of 10. My purchase was bought during Black Friday week sale.

Moonlit Seduction Line & Define Trio: 7.5/10
Eyeshadow: 10/10 worth the money, the pigments are of high quality, no fallout, shimmers are bright. The packaging is really nice, it feels luxurious so it is worth its price point
Eyeliner: 2.5/10 it was felt tip, the ink is not consistent, it does not work well with the eyeshadows as it dries easily. Do not buy!
Mascara: 0/10 DO NOT BUY AT ALL! The packaging is so cheap, it feels like I could have bought it at the 99 cents store. The smell is horrible, it smelled of chemicals. There was no way I was putting the mascara near my eye. Not worth $29.99!

Skin Fetish Sublime Perfection The System: 4.5/10
Primer: 4.3/10 while the primer does it’s job well, the product is lightweight, it feels as if there is less product inside, the label itself came off when I took it out of its packaging, literally just a flimsy sticker paper. Not worth the buy to be honest.
Foundation: 5.6/10 it’s a buildable liquid foundation, however, when I wear it, it starts to feel running even with the powder. I definitely feel more greasy at the end of the day compared to my other foundations. The product is not horrible but it isn’t that great either. Packaging is very durable, and is high end.
Powder: 3.2/10 powder sort of works best under eyes, but I don’t notice a much subtle difference when I put it over my foundation. Packaging is cheap, even ELF has better packaging than that.

Pat’s Major Lip Kit: 4/10
Lipstick: 4/10 the packaging is cute, feels weight to it but I wouldn’t consider it high end. I returned it because I didn’t like the color on me compared to what was shown on the website. Sort of worth the buy for packaging alone.
Lipliner: 4/10, it felt very drying, maybe it just didn’t work well with my skin. It’s a risk.
Lipgloss: 2.1/10 the packaging was so cheap, it was not worth $29.99 for a lipgloss I can find similar weight and structure at a flea market.

Celestial Odyssey Luxe Quality: 8/10
Eyeshadow: 8/10 it’s a 4 pigment eyeshadow. Very basic simple colors, packaging similar to the moonlit seduction. This one was free but I wasn’t interested in the colors so I gave it to someone as a gift.

Overall, I do not recommend any of the products besides the Moonlit Seduction palette. It is very disappointing to have been duped by a brand that claims to be of high end but doesn’t give that same sentiment to the rest of the products. Not only that, but it is so shady when a company doesn’t have a direct line to their customer services. It is obvious Ms, McGrath is all about the money, not the quality of her products (at least not the smaller ones of her products). I returned some of the items about two weeks already, I know they received them but I have yet to receive a refund for those items. Even after I kept some of the others, after experiencing them fully, I’m returning everything else and only keeping the palette. Even then, will they even refund me? I don’t believe so, at least not without some pushback from my credit company who gladly are investigating and working on getting the money returned.

Pat McGrath, DO BETTER! You are hyped up by many beauty influencers, you promote yourself as high quality and luxurious makeup. But you disappoint me with your grandiose statements! Horrible!

Their website is really a scumbag. A thief and a fraud. I paid $389.28 in full on Dec 20th 2022 but no emails for confirmation or tracking ID were sent to me. Only an indication all orders made after Dec 15 will be shipped on Dec 25. I was patient because I thought I will get my order. Then out of the blue I received email pn Dec 28 2022 with a refund of $23.80!! There was no explanation for the refund! Why are you refunding me?! For what?! Why do sites like this even exist? They just take people money and hide. I will sue your company and make this viral. Shame on you! Never ever buy Pat Macgrath stuff from websites. Fraud fraud fraud

Hello I placed an order during Black Friday on November 14th to get my package before Christmas. It’s the 15th and I haven’t received anything yet
Order GE3030948234USt
So thank you for ruining my only birthday present and my godchild’s Christmas

This review is very important for me because I know how helpful is a genuine review of experience good or bad-- after my online order on pat McGrath website did not give a safe order response I wrote several emails to customer service Pat McGrath got an automatic response each time which was of no help,. Honestly I checked the reviews online and felt same as people who had written it.To my good luck I got response from customer services by a person named Mindi she kept responding to my each query after that and helped me with my order till I received it and as order was not complete helped me with refund, Everything that Mindi did kept my faith intact in the good customer service by Pat McGrath.One person who is at that spot can make or break your faith in a business that has been built on someone hardwork and passion.Thanks Mindi keep it up you did your job good and I am doing mine by taking your story forward-- Pat McGrath beautiful lipstick and service -- thanks for keeping my faith even if my order was small but faith big

I prodotti sono buoni ma sinceramente hanno delle spedizioni che fanno schifo. Ho fatto più di un ordine da loro e ogni volta che aprivo hn reclamo paypal mi spedivano la merce. Io non so se questo è modo di lavorare per un'azienda che ha dei prodotti a prezzo davvero elevati. Anche adesso è passata una settimana ma non mi hanno ancora spedito l'ordine (la volta prima ancora sono passate 3 settimane).
Però quando si tratta di mandare prodotti alle influencer sono più veloci della luce.
Ci tengo a precisare che la colpa è la loro perché compro anche dal brand di una famosa ex spice girl e la spedizione arriva puntuale come da descrizione sul sito.
E anche da una marca cinese e arrivano entro il tempo descritto dal loro sito.
Questi di patmcgrath credo che dopo questa volta non vedranno più i miei soldi. Il bello che sul sito diceva ordina ora (16 dicembre 2022) per ricevere a Natale (e l'ordine non é ancora partito). Io ho dato loro fiducia più di una volta ma non se la meritano

Great products but delivery was super long and half still hasn't come. No response from emails either. No customer service it seemS?

Terrible customer service! I ordered a lip color and they sent the wrong color. I’ve emailed four times and have yet to receive a response. It’s been three weeks.

Products 100% BUT!
My second time ordering from Pat McGrath. I so LOVE the make up. Honestly never had so many compliments & I’ve shopped every foundation ever. But delivery to Ireland/Europe is a joke. it’s like a 4/5week lead time! It’s 2022, get a better courier, or charge a bit extra for delivery. Ordered in October, it’s now Christmas & I’ll have to buy some rubbish to wear on my face. P/$$ed off 😡

Beautiful products- if you get them. Received only 1 of 2 items I ordered, no reply from customer service, no refund. As per so many comments on their Instagram posts, this seems to be the norm for them. Think again before ordering here. Now my sister is missing her Christmas present and too late to order elsewhere.

Poor!
Ordered 24th November and have had no update.

Have emailed and have had no response.

Paid through PayPal so raising through them as goods have not been received .

Never again

I have received the parcel of order GE3133635441US. But 1 items was missing. As the parcel was perfect, it must had been missed when they were delivered. However, my bank statement shows that the whole price is deducted.

Ma première expérience sur ce site me semblait positive :
1/ commande et expédition rapide avec DHL sous quelques jours mais livraison incomplète :
(il manque un produit, un rouge à lèvres ni excuse, ni courrier, ni explication )
2/ désagréable surprise lorsque j'ai constaté que la facturation a été prélevée deux fois !
Après vérification, j'ai compris que ma commande avait été enregistrée deux fois, sous deux références différentes!
J'ai contacté le service pour signaler cette erreur !

Je souhaite recevoir la deuxième partie de cette deuxième commande ou me faire rembourser !

A ce jour, je n'ai reçu aucune réponse à mes nombreux courriers, ni information, ni trace de la livraison éventuelle ( not found!)

Marque de prestige ??? Aucune communication mais beaucoup de marketing pour vendre !!!
Je me retrouve avec 280,00 euros de maquillage, ce qui représente un budget !

Première et dernière expérience sur ce site.
Mes courriers sont toujours sans réponse à ce jour.

Je viens donner mon avis car je vois beaucoup d’avis négatif …
Commande passée le 25/11/2022 au moment du black friday.
Je savais que c’était déjà long en temps normal mais encore plus en période de black friday.
Commande expédiée le 02/12.
Suivi avec global-e puis d’autres sites de suivi internationale grâce à mon numéros d’expédition.
Commande reçue le 15/12 donc 20 jours plus tard. C’est long certes mais ça fait du chemin (USA-pays bas - France).
Pas de frais de douane, livré avec la poste en France.
Tout est arrivé en excellent état : carton épais, papier de soie et papier bulle épais. Deux palettes commandées et aucune casse …
Donc oui c’est long, il faut s’armer de patience. Mais vu les promos et le prix de base je préfère attendre que de commander chez SEPHORA.
Très satisfaite !
PS : j’ai contacté le service client par mail et j’ai eu une réponse par mail en 3 jours.
Différents sites pour le suivi :
- le premier site est celui de globale-e
Dès la commande passée avec le n° de commande donné à la confirmation
Ensuite une site suivi international avec le n° de suivi de l’e-mail d’expédition

Puis :
Chercher un site de suivi de colis international
Avec le numéro de suivi qui servira aussi en France
Puis suivi colissimo classique.
Le numéro de suivi « français » apparaît une fois le colis en France sur le premier site !

Patientez mais ça devrait arriver !

En tout cas moi je valide : pour deux palettes au prix d’une c’est pas mal!

I placed my order on Dec 3rd . I got an email saying one of the lip product is out of stock and the amount is refunded. I still haven’t seen the refund amount credited back to my account. I haven’t received any of the items. I have emailed them multiple times and no update .I guess my $150+ went down the drain.It was supposed to be Xmas gifts for my friends and family. Their products are amazing but as most people mentioned poor customer service .

My package came badly beaten up and I understand it was shipped internationally but still, the sticky tab on the box was not even stuck down and it was ripped.

Then it turns out three of my lip products were MISSING, I don't know if they were never packed, stolen or what, as you cannot seem to get any response from the customer care (either Pat McGrath's website or from global-e).

I have ordered her products before from other websites and the shipping/orders were great so whilst I love the products, to have them beaten up and missing from the official site is a major let-down.

It has almost been a week since I asked where my items were (with attached images of the issues) and yet no response. So glad my money has been taken from me with no acknowledgment of where they are!!

If you ever want to try any of the products I highly recommend ordering from a different site so your money is not taken from you, plus the delivery would be faster!

I have been emailing the customer service 4 times so far no respond at all .My returned parcel had been deliver last week and I don't why take them longer to process. Basically to fixed every one issue so easy and I don't know why u made so hard for ur customers all this issue.

And I have been waiting also my order on dec 3 so far no update. Pls fixed this issue they have so many customers have been complaining on social media and you guys no actions.

No response or any tracking number that was supposed to be required im having a meltdown too as well since nothing shows any progress in 2 weeks upon ordering and it’s November 28

Pat McGrath customer care is appalling. They never get back to you. I ordered two products. Only one turned up. Tried emailing 3 times to ask where my missing item is and no response to any of my emails. Do not order unless you don’t care about customer service