Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Website promises 5 to 7 working days for delivery. But it’s a week past that. Completely miss informed of delivery days, product gets trapped in a pallet delivery company and adds 2 weeks to your proj... Ver mais

Classificada 5 em 5 estrelas

We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I would like to start with giving Paving Direct an amazing amount of praise! I made a large order with them, and it couldn't have been easier. The biggest amount of praise goes to their customer... Ver mais

Classificada 5 em 5 estrelas

When we opened the packs one had been clearly broken in transit. On close examination prior to laying five were found to have hairline cracks in them making them unsuitable for use. Paving direct got... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de jardinagem

Escrito pela empresa

Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 76% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

will use again for next project

great product, good price, fast delivery, helpful staff

6 de junho de 2025
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Resposta da Paving Direct

Thank you for your great review! We’re delighted you’re happy with the product, price, and service — we look forward to helping with your next project.

Classificada 5 em 5 estrelas

Excellent product

Excellent products and great customer service, delivrry was perfect

7 de outubro de 2025
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Resposta da Paving Direct

Thank you for your great review! We’re delighted you were happy with both the product quality and delivery — exactly what we aim for.

Classificada 5 em 5 estrelas

Easy to order and quick delivery and…

Easy to order and quick delivery and good quality slabs

7 de outubro de 2025
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Resposta da Paving Direct

Thank you for your great review! We’re delighted you found the process easy and the slabs arrived quickly in perfect condition.

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Good quality paving slabs and quick delivery. No problem with delivery or broken slabs. Would certainly use Paving Direct again.

7 de outubro de 2025
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Resposta da Paving Direct

Thank you for your fantastic review! We’re delighted you were happy with the quality, delivery, and overall service — we’d love to help again soon.

Classificada 4 em 5 estrelas

Excellent company to deal with

Excellent company to deal with. Easy ordering and great delivery. The slabs are sturdy and look great when laid. Very heavy and robust too

7 de outubro de 2025
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Resposta da Paving Direct

Thank you so much for your kind review — we’re delighted you’re happy with the slabs, delivery, and overall experience! We’d love to know what more we could do to make your next experience a 5⭐ one. Your feedback helps us keep improving.

Classificada 5 em 5 estrelas

Very helpful and delivered on time and…

Very helpful and delivered on time and a good price. Knowledgeable customer service

7 de outubro de 2025
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Resposta da Paving Direct

Thank you for your kind review! We’re delighted you found our team helpful and knowledgeable, and that delivery and pricing met your expectations.

Classificada 5 em 5 estrelas

My order was quickly processed and…

My order was quickly processed and delivered in the time stated.
The driver was very courteous and helpful,and placed the savings where I required them to be.

7 de outubro de 2025
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Resposta da Paving Direct

Thank you for your great review! We’re delighted everything went smoothly and that our delivery driver provided such helpful service.

Classificada 5 em 5 estrelas

Excellent service from paving direct

Excellent service from paving direct. Delivery guy was really good. Got them as close to the house as he could. Ordered two pallets of mint sandstone slabs and a pallet of edging stones. Which look great. I think four had broken in transit. Which I expected a lot more would be damaged to be honest out of 40 sqm. But they are packed well in a heavy duty crate. The edging stones varied quite a bit in thickness. Which was a bit annoying. But I was using them as an edging on a raised patio. Which is not really what they are supposed to used for. But it all worked out well. Thick ones at the front, thinner ones behind. All in all, super happy. Will be ordering more

7 de outubro de 2025
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Resposta da Paving Direct

Thank you for such a detailed and thoughtful review! We’re delighted you’re happy with the sandstone and edging stones, and it’s great to hear delivery went smoothly. We appreciate your understanding regarding the natural thickness variation — that’s part of the charm of hand-cut stone, but we’re glad it worked out beautifully for your project. We really appreciate your kind words and look forward to helping with your next order!

Classificada 5 em 5 estrelas

I found Paving Direct a great company…

I found Paving Direct a great company to deal with. Ordering was easy and communication was good. Everything went smoothly from beginning to end. I would recommend

7 de outubro de 2025
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Resposta da Paving Direct

We're delighted you found the process smooth and communication clear — we really appreciate your recommendation.

Classificada 5 em 5 estrelas

Great service arrived quickly and…

Great service arrived quickly and really pleased with the slabs just what we wanted would recommend

7 de outubro de 2025
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Resposta da Paving Direct

Your kind words mean a lot to us! We aim to make the whole process as easy as possible — glad to hear we achieved that for you.

Classificada 5 em 5 estrelas

THEY ARE BOSS …

Unreal communication throughout from helping with the order to 1st class delivery always so helpful with all the questions I asked they answered them all

7 de outubro de 2025
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Resposta da Paving Direct

Wow — thank you! We absolutely love this feedback. Our team will be thrilled to know their communication and support made such a difference.

Classificada 1 em 5 estrelas

Shambolic

Company refused to deliver to site unless paid an extra £400. Company then ‘forgot’ to process the order meaning an extra 2 week wait for materials. Shambles. Would never use them again.

7 de outubro de 2025
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Resposta da Paving Direct

Hi Mark, we’re sorry for your experience of your August order. Our delivery team were unable to access your address with a standard vehicle. In such cases, our policy is to either refund the order or offer a specialist delivery at additional cost. We regret this caused inconvenience and delays.

Classificada 1 em 5 estrelas

2 pallets of flags turned up…

2 pallets of flags turned up contemporary gray we laid the first pallet but on opening the second they were a completely different colour. Rang several times and couldn’t get through eventually I got a response on email. Sent another pack of flags out and most of them were broke. As they use an independent courier it took about another week to collect the flags then sent out another 2 packs which again were a lot lighter so the customer who we were carrying out the job for told us to take up the flags originally laid which she wanted and put these flags down as she had had enough waiting. In my opinion I told the customer the flags in the first place seemed very expensive for what they were £50 per square metre All in all it cost me a lot of money and found it very difficult to get hold of anyone to rectify problems.

7 de julho de 2025
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Resposta da Paving Direct

Hello Liam, thank you for your feedback. This order dates back to May, and we did arrange replacements to resolve the colour variation issue you reported. We’re sorry for the inconvenience and delays caused by the courier and hope the final replacements met expectations.

Classificada 1 em 5 estrelas

My experience with this company was terrible

My experience with this company was extremely disappointing. Many of the slabs I received arrived broken or damaged, and getting a refund was unnecessarily difficult and time-consuming. The customer service was unhelpful and made the process far more stressful than it needed to be. Based on my experience, I would not use this company again and would urge others to be cautious before ordering.

7 de outubro de 2025
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Resposta da Paving Direct

Hi, we’re sorry to read that you were disappointed with your order from May. We did arrange replacements to resolve the damage you reported, but we understand the process took longer than expected. We apologise for the frustration this caused.

Classificada 4 em 5 estrelas

Replaced damaged slabs quickly

Delighted with the colours and sizes, the slabs fitted together well. Issue with broken /damaged slabs, the situation was rectified quickly and all damages / broken slabs were replaced

16 de julho de 2025
Opinião espontânea
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Resposta da Paving Direct

Thank you for your lovely review! We’re so pleased you’re happy with the slabs and that our team could resolve the issue quickly for you.

Classificada 5 em 5 estrelas

One very happy person.

We have been waiting a long time to find the right contractor to resurface our 500 metre drive and with Paving Direct we found them. The team of 9 guys with plant & equipment completed the work in 3 day. Amazing, so very pleased.

7 de outubro de 2025
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Resposta da Paving Direct

Brilliant feedback — thank you!

Classificada 1 em 5 estrelas

Why send samples for paving you can’t get…

I ordered three samples, paid, then tried to order the one that was the most suitable… only to be told they were having difficulty sourcing the paving… and they were unlikely to get it in… so time and money wasted!

9 de outubro de 2025
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Resposta da Paving Direct

Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your order and we can only apologies for this. A member of our customer service team will be in touch to discuss this further with you,
Kind regards
Paving direct

Classificada 5 em 5 estrelas

5 stars

Very happy with the product

7 de outubro de 2025
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Resposta da Paving Direct

Thank you so much for your positive review, we hope you enjoy your product,
Kind regards
Paving direct

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