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Payr Opiniões 

55
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

When making my first payment with the app, it triggered an Anti-Money Laundering check, which required a number of forms to be filled out. The average response time on the email support form was aroun... Ver mais

Classificada 5 em 5 estrelas

Love this service, I've literally earnt so much extra Avios in the last few months. So nice to get rewarded for paying rent. Really quick and easy to set up, and their customer service is great if you... Ver mais

Classificada 5 em 5 estrelas

I absolutely love MyPayr! It’s an incredible way to earn more points on my card, and the value I get from those points far exceeds the fee. The team behind the app is fantastic—super hands-on, approac... Ver mais

Classificada 5 em 5 estrelas

Recommended by a friend. Been using it since April '25. It's super easy to set up and use. Quick and simple rental payments that build your credit rating (and avios balance). The only thing I would co... Ver mais

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

55 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(55)

26 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Seamless Experience

I didn't know it was possible to pay my rent via card but it's been game changing for me! It took like 5 minutes to set up my account and now i earn thousands of avios every month. Love it!

1 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Rewarded for paying my rent

Love this service, I've literally earnt so much extra Avios in the last few months. So nice to get rewarded for paying rent. Really quick and easy to set up, and their customer service is great if you want to double check anything.

28 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Unclear workflow and unreliable

I registered everything in advance and set-up for payments weeks before my rent was due.
On the day of payment, instead of making payment, Payr asked for further verification, which could have been done earlier. So my rent was delayed. No disclosure that payment is not automatic (you have to log-in and actively pay each month) and that there is a 1-2% fee, adding up to a few £100 / year.

Knowing all this up-front would have saved me the time of cancelling all my direct debits and setting up new payments etc.

27 de abril de 2026
Opinião espontânea
logótipo da Payr

Resposta da Payr

Hi Alex,

Thank you for your feedback. I’d like to address the concerns raised in your review.

First, as a regulated payments provider, we are required to complete identity verification (KYC) before processing a first payment. This is a standard step across financial services and typically takes under a minute to complete.

Regarding the fees, the 1.99% fee is clearly disclosed in our FAQ's and is again clearly stated on the payment page before you make any payment on the platform. This ensures that users are fully aware of the costs involved.

Additionally, payments are currently not automatic, and this is once again clearly stated when you add your payment method. A clear message is highlighted at the top, reading: “Your card will not be charged, it will only be saved as a payment method. All payments must be initiated by the user.” This is communicated upfront to ensure transparency.

We understand the importance of clarity around fees and payment processes, and we’re committed to making these as straightforward as possible.

If you have any further questions or would like assistance, feel free to reach out to us at support@mypayr.co.uk

Best,
The Payr Team

Classificada 1 em 5 estrelas

Terrible customer service

Terrible customer service , not worth your time

5 de março de 2026
Opinião espontânea
logótipo da Payr

Resposta da Payr

Hi,

We take customer service very seriously, so we’re sorry to see this feedback.

However, we were unable to identify this review as coming from a verified customer. We also attempted to contact the reviewer through Trustpilot’s information request process to better understand the issue, but unfortunately we did not receive any response or identifying details that would allow us to locate the interaction.

From the information available to us, our support team responded to the message we believe may relate to this situation within minutes, so the experience described does not match the records we have.

If you are a genuine customer and experienced an issue, we would really like the opportunity to resolve it. Please contact our support team directly with your name and the email used so we can look into this properly and assist you.

Our goal is always to help and resolve problems quickly.

Classificada 5 em 5 estrelas

The best customer support I have ever experienced

When making my first payment with the app, it triggered an Anti-Money Laundering check, which required a number of forms to be filled out. The average response time on the email support form was around 30 minutes, including on weekends. All forms were completed, no questions asked and I was given the option to call them as well if required. I absolutely recommend these guys if you’re looking close to a credit card reward but might fall just short

2 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic experience with payr!

I started using payr to pay my rent and have had a fantastic experience. The platform is very straightforward to use, and the customer service is quick and efficient. Recommend!

31 de outubro de 2025
Opinião espontânea

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