Professional Darts Opiniões 56

New Subscriber - started monthly on April 4th. Login via website and app and asks me to buy but then says I have access to the content but nothing plays. AVOID this company wil not change and will I cancel my monthly subscription

I am extremely disappointed with the customer service. My annual subscription was automatically renewed on March 24, 2026, and I requested a cancellation and refund within hours of the transaction. I have NOT used the service or watched a single stream since then.
​Despite sending multiple emails (on March 24, March 27, and March 30), I have received zero response from support. It has been over a week. According to consumer protection laws, I have a 14-day right of withdrawal, which I exercised immediately.
​If I don't receive a response and my refund within 24 hours, I will be forced to initiate a chargeback through my bank. Please resolve this immediately!

After putchasing a yearly subscription the live streams and premium content still appeared blocked. All technical help was as good as useless. Email requests for help were met with robot replies at the small am hours of the morning. All requests for a refund were brushed aside or ignored. 12 weeks, no access to the content ive paid for, no reason given for this, no apologies, no refund, no help.
Can't talk to anyone about it as there's only a chat bot for help.
Ive even resorted to sending a letter to pdc headquarters as thats the only other contact option available.
Disgraceful service for such a large organisation, zero stars would be an over mark

pdc subscription is a rip off ive been paying it for 5 year now and can i hell get tickets through priority sales. You wait in a queue only to get through and they've all gone in 5 minutes then when you go on stubhub or getmein they have them at well over inflated prices. Ive complained to pdc but they dont even bother to acknowledge you let alone reply. Ive cancelled my subscription and think everyone else should do the same until they stop selling to touts.

After cancelling my subscription, they stole money from my bank account 2 month later, absolut disgusting, and you cant contakt them.

Have mega problems with the new faulty homepage. I have written to them several times, but no answer. They just dont care, just want your money.

I’ve had an annual membership for a couple of years and generally I’ve found it to be worth the money.
The issue is with navigating the four live boards for the weekly PDC tour matches. In 2024 it was ok, could have been better but ok. Then they made a change in 2025 that made it a more long-winded process to move between the boards. Definitely not an improvement but could still view the boards.
In 2026, however, it’s changed again, and now I can’t find any way to scroll down to board 4. I can get as far as board 3, then the board 4 option sits behind the X to exit that page so can’t click on it.
FGS, sort it out PDC and perhaps go back to how it was in 2024. Fancy screens may look nice but pointless if they’re not functional.
I watch on a Windows laptop (I’m ever hopeful someone at PDC IT Dept may read this and care!)

The PDC.TV platform is one of the worst I have ever experienced.
I have paid for a full year subscription, 2 times.
The PDC APP worked OK 2 years ago until it didn't. It does not allow the customer to log in (even if the credentials are correct because they do work on the browser login).
Customer service is slow, and does not know what they are doing... Depending on who answers back they can tell you to: (i) to Re-Register as a user, (ii) to Change Password, (iii) that the APP is not working for the time being...
The only alternative then is to watch through browser where, frequently, the casting feature does not work well...
I am very surprised that PDC does not invest in a UX/UI experience, given the additional revenues that they could generate from such upgrade.

Says that it is clearly stated that they don’t show any live darts but this is not on the home page

Altijd gaat er iets mis Met het streamen ik verleng alvast mijn abonnement niet

Absolute joke. I am a PDC Member and had priority access for Premier League tickets. Went online and was in ‘waiting room’ for half an hour then in the queue for nearly an hour only to find there were no tickets left. Tried presale on 21st and 22nd but still no tickets. Go on Viagogo and they are being resold for a minimum of £184. How is that fair? The real darts fans can’t get tickets but the touts can buy them and make a profit. Why bother paying membership 😡

On the website they are advertising that if you sign up to the annual subscription you will get early access to ticket sales, clearly says premier league tickets that were presale today for annual subscribers, when you try to buy it tells you to sign up for the annual subscription, upon paying the £49.99 annual fee, tickets could still not be purchased, upon contacting PDC they advised that for these tickets there was a deadline date of 5/10/25, no where is this mentioned on the website or subscription. Totally misleading to lure people in to subscribe for £49.99 annual subscription.

Pursuing a refund via my CC & reported to ASA! Suggest everyone does the same.

Absolutely disgusting behaviour, as a disabled person I contacted them sometime ago asking them for help and advice before applying for tickets. Well guess what not even a reply thanks for your email. The last time I was able to go over 60-70% of customers in the disabled section we not disabled just using family disability cards to gain tickets. They don’t want to know anything but make quick money. They don’t give a Toss about disabled misfortune people DISGRACE.

I joined PDCTV to get priority access to tickets which I did receive for the world championships.
However 14 minutes after it opened there were still 35,872 users in front of me in the queue, with each user able to buy up to twelve tickets. By the time I got to the site all table seats were gone,only stand and hospitality left. Many tickets are available on resale sites though.
I also registered for tickets to the Premier league, Masters and Matchplay and was told I am in the second window for tickets but could be in the first if I joined PDCTV? I am already a member?
I sent two messages to PDC and PDCTV and got the same automatic respone stating"we do not support ticketing information."
PDCTV push priority ticket access to sell their subscriptions but dont help with it.
I found the customer service number for them and called twice it is only a recorded message and answer phone left two messages no reply yet.
I have cancelled my subscription but cant remove my credit card details just hope they dont take it again next year as there is no way to contact them when you want an answer about anything.

We use the 4.99 subscription and for most tournaments have to use a VPN to watch anything because it's being shown by a different provider in my country. Customer service is diabolical. What is the point of offering a service you mostly can't even provide because of licensing agreements in most European countries? Also, the coverage cuts back in after the ad breaks, half way through the leg. Every single tournament there is something with the streaming that goes sideways. Offer a good service, or offer nothing.

Scam. You’re forced to buy a membership, otherwise you can’t get any tickets for the championships.

Only bought it for access to tickets to the ally pally, do not bother, you won’t get them. Service itself is completely useless. Have cancelled the renewal and they continue to try and charge my card 🙌🏻👍

Legalised extortion.. Paid £49.99 annual membership to get darts tickets. Of course these were sold out! Then 12 months later, without any warning PDCTV take another £49.99. I tried to cancel membership but like others who have left reviews you are unable to do this. You then contact customer services who eventually get back to you to tell you that 1) No we don’t remind you of renewal (I wonder why that would be?) and 2) You’re not having your annual subscription back. So paid 2 lots of £49.99 and received in return absolutely sweet f&@$ all. Be very careful, their ridiculously unfair T&Cs allow them to literally do what they want. Shame the system doesn’t allow me to give zero stars.

Paid for annual membership in March and today it's telling me I need to subscribe to watch.
No customer service avaliable and no fast response to tickets.
Missing out in watching events that I have paid for.

I can't login to my account and their reset password option doesn't work. I've emailed numerous emails addresses of theirs with no response. No way to cancel my subscription so I'll have to contact my bank.
Original reason I joined was to get early tickets, I set the reminder options but never received it. Tickets were sold out before I had chance to book. I want a refund really, they have been shockingly bad.