Pear & Pear Opiniões 

77
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Personalised Photo Album When there was a delay and I contacted you - there was a swift reply and explanation . Shortly afterwards my album arrived and it was beautiful and good quality . Thank yo... Ver mais

Classificada 2 em 5 estrelas

Ordered wedding thank you cards. Poor response times when communicating with this business. Quality of paper used is decent however printing could be better. Many messages inside printed off centre an... Ver mais

Classificada 5 em 5 estrelas

Such great experience with Peach & Pear! Product was of great quality and so beautiful. Timely communication with Aidan. Shipping time frame was reasonable. Website and Etsy store are very well made... Ver mais

Classificada 5 em 5 estrelas

We absolutely love our personalised guest book for our wedding! It is incredible quality and a great price as well! Royal Mail unfortunately lost the first book sent out by Peach & Pear and I was... Ver mais

Informações sobre a empresa

  1. Loja de livros de recortes

Escrito pela empresa

Welcome to Peach & Pear. We specialise in Personalised gifts for any occasion 💗 Here you will find : ◾️ Wedding Gifts & Favours ◾️ Scrapbooks ◾️ Photo albums ◾️ Visitor Guest Books ◾️ + More!


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

77 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(77)

21 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

No product received

Item was purchased on 20 February 2025, still not Item received

No confirmation that delivery has been notified to myself.

Money taken and no product.

Disappointed.

Not a lie at all...when you get informed product is on way and do everything to locate in Australia with no tracking to postal couriers it is hard to swallow that money is given for a product.l which cannot be found.

Yes the company has contacted and advised a refund and as further advised by myself I'll reassess the rating in due course.

Communication in the last 12hrs has been good with the company.

14 de março de 2025
logótipo da Pear & Pear

Resposta da Pear & Pear

Paulene lives in Australia and orders can take upto 3 weeks to arrive, she will receive her product. I have also refunded her so it hurts she had to lie in this review

Classificada 5 em 5 estrelas

Album is beautiful

Album is beautiful! Everything arrived very quickly. Shipping is little pricey, but I live in a third world country so that's standard. I will order again from this store

15 de janeiro de 2025
Classificada 1 em 5 estrelas

Never received video books and no response from seller

I ordered two video books on 18th December because the website advertised that I’d have them between 23rd and 27th December, so I hoped there was a chance I’d have them to give as Christmas presents, and even paid £9.49 for expedited shipping. I emailed the customer service straight away explaining the urgency and thinking this was a reasonable request being a week away from Christmas, but heard nothing in response. I have since sent another email and have still been ignored. It’s now 4th January, the website says my order is still awaiting fulfilment which hasn’t changed since I placed the order and I have not heard anything from the seller. I’ve been forced to go elsewhere for the video books and have now requested a refund. If I don’t hear back I’ll have to put a claim in with my bank which will be really irritating. I feel so disappointed and frustrated by the time and money I have wasted. While I understand that they may have been off over the Christmas, there is no message suggesting this on the website, they didn’t update their shipping times, and I’m not sure of any other stores who close completely for 3 weeks for Christmas?! I definitely wouldn’t use them again.

Added response to the sellers response - I’d question why they were able to reply to my review so quickly yet still didn’t reach out to me until days later, still not acknowledging any of my previous emails or their instant chat on the website. I fully understand that Christmas time is busy, but as I suggested in future they should update their delivery timescales and not just ignore customers for 3 weeks. Ultimately your website advertised a service in a timescale and you failed to meet that by multiple weeks!

18 de dezembro de 2024
Opinião espontânea
logótipo da Pear & Pear

Resposta da Pear & Pear

As you can see Laura ordered from an extremely busy small business on the 18th of December, the busiest week of year. I am now back in the office and will either send her order or issue a full refund to her :)

Classificada 5 em 5 estrelas

Incredibly quality, and amazing, generous service

I ordered a photo album for my fiancée, and it was absolutely stunning gift. The gift is gorgeous and the high quality, beautiful velvet made the photo album such a cool and romantic style;
A note about the service : the first order I made got (the package) got stolen off my doorstep and when I told Pear. & Pear of my predicament - they m sent me a brand new one no questions asked! It was unbelievably generous and kind thing to do. They replied to me straight away when I emailed about my stolen parcel and sent me a new one straight away/ they saved the gift and my wedding day! Amazing product, amazing service- I highly recommend!

The price for the quality you get is amazing, when I gave my presents- everyone was asking if I had gotten it from somewhere like Selfridges - as it was so gorgeous, and such high quality.

14 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The save the date cards review

The save the date cards for our upcoming wedding are perfect. The card is of a very high quality. The customer service was excellent and we would purchase from this company again. Thank you! 😊

2 de dezembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Scrapbook review

I've not long received my parcel which was a scrapbook. Exremely pleased, beautifully packaged. However the wait was quit a long time and I had an email to say when it would be delivered and it didn't turn up so I had to contact them, then it took a further week and a half. So communication could do with some work, however I was extremely delighted with my purchase.

25 de novembro de 2024
Classificada 5 em 5 estrelas

The album I ordered was perfect!

The album I ordered was perfect! Exactly like the pictures, incredible quality and truly beautiful. Aidan was so helpful when I couldn't track my item properly and responded so quickly. I will definitely get more lovely products from this great company.

28 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent service - high quality photo album. Great communication with me I messaged with a query. Overall I’d highly recommend

28 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Item turned up not working.

Item turned up not working.
I have reached out 3 times via email and once through Instagram and I’ve had no reply.

I paid over £100 for 2 books and would appreciate an email back.

6 de novembro de 2024

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