Pelhampumps Opiniões 

Bought an Aqualisa pump from Pelham Pumps which repeatedly stopped working. When I contacted them was told basically to call a plumber, or could be air in the system or the cable......everything but the pump. The pump was over £300 and lasted all of 3months. Sadly, won't be using again.

Super company / I have brought from them a few times now - best pricing against competition for top brands and better customer service for returns.

Dodgy pump: Get the fix at Pelham Pumps. Highly recommended.

I've dealt with Pelham before when I had to buy some parts for an old pump that was 30 years old and Simon was extremely helpful in diagnosing what the problem was. I've decided to replace that pump now and I purchased a reconditioned three-year-old Stuart Turner. I had one slight problem with the leaking valve when I installed the system myself and Simon was super responsive answering my email at 8 o'clock at night. He carried out the replacement part the next day and the pump now is working great.

His prices are very competitive compared to a new pump and I hope to have many problem for a year Service from this pump.

Service really is five star which is a rarity when dealing with many businesses nowadays

Fantastic company to deal with. I ordered the wrong pump , which was delivered fast and after getting in touch for a replacement Simon dealt with my problem fast and said as soon as they receive the return they will post out the new pump and refund the difference. My new pump was delivered within time for my plumber to fit. Highly recommended company and a special mention to Simon for his excellent customer service. If more company’s run like this one people’s lives would be a lot easier.

From ordering to finally installing pump, the service I received was exemplary.
On installing the pump I was amazed by its quietness and performance. I would highly recommend Pelham Pumps to anyone.

Earlier today I placed an order in error. The payment had already gone through via Paypal before I realised my mistake. I sent an email to Simon Hughes and he responded promptly and refunded my payment. Many thanks for an excellent and speedy service and apologies for the inconvenience I caused!

Pelhamp Pumps provided very useful advice in diagnosing probable reasons why my Stuart Turner pump was inoperable. Decided on using their service option. This was carried out effectively and quickly. Including postage to Pelham Pumps and return postage the overall time was 6 working days. Pump fitted and working perfectly. A very happy customer.

My Aqualisa shower processor developed a fault and I needed a new one in a hurry. I suspected that there would be lots of usable parts in the old one and never like to consign anything to landfill. I reached out to Pelham Pumps and Simon responded really quickly and said he would be interested. He offered me £40 which I thought was very fair and sent me a prepaid postage label as well. He paid me promptly and the communication backwards and forwards was prompt and very friendly and helpful. Overall a really very good experience. I’d sum it up as modern business with old-fashioned courtesy and efficiency. Many thanks.

Seals for Aqualisa A1 digital processor. Website useful as it shows pictures of the units that the seals will fit. Simon was extremely helpful when I thought that I had bought the incorrect top hats seals, replying to my email very quickly. If only all companies had the same customer care service. Thanks Simon.

Pelham pumps were absolutely wonderful and went the extra mile to help. I'd highly recommend the company and I wouldn't hesitate to use them again myself. It's very refeshing these days when you come across a company that really cares about their customers.

Update using Warranty Process - 5/1/26

Purchased an Aqualisa gravity fed processor recently online (mid November 2025) for £300. Acknowledged these are reconditioned pumps but was not expecting this to be faulty (hairline crack).

I have been encourage to complete the online feedback warranty process for a replacement so hoping this arrives shortly as the hassle it has caused is cumbersome.

I will review customer experience if the processor arrives soon, having used the process informed.
----------------------------------------
The warranty process and care shown by this company has been excellent. Item returned and 100% refund - I am pleased to say they have stood fully by their "word" and its a shame the part was faulty and no other parts available for this model. Would purchase from them again in the future and very content to change the rating to a 5. Kind regards
-------------------------------------------------

Excellent company. I know nothing about heating or hot water systems but I suspected that if. I am getting hot water out of my bath tap and not my shower then it could be down to my shower pump not working. Went on google found pelhampumps and it’s been straight forward since then. Explained the problem, took a picture of the pump, Simon explained what the problem may be, in non technical terms and suggest I get a local plumber to double check. Offered me a price for a replacement pump. The price was over £100 cheaper than the quote my local plumber had offered. I ordered the pump and it arrived by courier two days later, my local plumber fitted it. I waited a couple of weeks to make sure nothing was going to brake and then contacted Simon by email, who offered by trade off the cost of my new pump, which I gratefully accepted and he organised the collection by courier of my old pump and then a week later issued my trade in refund. Now I know that sounds like a complicated process, it wasn’t, it was like A,B,C. And that was down to the professionalism of Pelham pumps. I have never had a trade in off anyone for anything apart from a car, I wish when my boiler brakes somebody would offer me something. Great work guys

Fantastic advice and service from Pelham. Simon responded and guided me to the correct parts and helped with access to the guide to fit them. I was able to refit the Aqualisa shower pump and save myself a bundle.
Many thanks

My Stuart Turner Monsoon pump started to run on, especially after showering. Simon at Pelham Pumps passed on his expertise and it allowed quick diagnostic for the fault. I purchased a kit and fitted a new part and problem solved. Repaired by myself in 30 minutes once I had the parts and for under £70, thank you Pelham Pumps for your assistance and great service.

I emailed the company with an order for seals for a shower pump. They immediately replied to check, without prompting, if I had ordered the correct parts. I was then confident to tackle the repair knowing the parts would fit.

Excellent service from a company with great customer care.

The parts also came very quickly by post.

Ordered a starter capacitor for my salamander shower pump. Came within 4 days. Fitted and worked perfectly. Easy to use website.

I purchased a Pelham Pump online for GBP 202 to replace a shower pump. These are reconditioned pumps.

The pumps are also quite a bit cheaper than bought new, but I had two pumps, and both did not function on receipt.

A full refund is being paid, but the inconvenience of being without a shower and wasted time for the plumber wasn't worth the difference for me.

Pelham pumps have been responsive and very fair returning funds along with postage and thank them for their professional after sales service.

I made a mistake and ordered 2 rather than 1 pair of washers. No phone number but there was a contact page. Within 15 minutes of using the contact page Simon came back to me, sorted out the issue and issued a refund for the 2nd pair. Items arrived in good time and as described. The true test of a company is when things go wrong (albeit my fault) and they sort it quickly with no fuss. Definitely recommend this company and would use again without hesitation.

Placed an order at 7pm on a Monday, and followed up with a request for prompt despatch, got a mail at 8pm saying product was out of stock but offered a suitable alternative which was great, was posted the next morning and arrived at 10am Wednesday. Excellent customer service!