Sarah was amazing. She was incredibly helpful and took the time to forward over the size charts I needed for an issue I was dealing with, and even guided me on how best to respond to my customer.... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Hannah the Customer Support Advisor was awesome. her energy, personality and competence was exceptional. She answered all the questions I had and supported me in resolving my query. I couldn't ask f... Ver mais
A empresa respondeu
My call with Hannah at PenCarrie this morning was just brilliant. She was so happy and cheerful that she made me smile too and really made my day. She was quick and efficient in dealing with my retur... Ver mais
A empresa respondeu
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Informações de contacto
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Reino Unido
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Excelente
124 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always extremely helpful
Always extremely helpful, nothing is too much trouble. *****
11 de agosto de 2025
Resposta da PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Thank you Nicola and team
Thank you Nicola and team, your products and customer service are brilliant.
11 de agosto de 2025
Resposta da PenCarrie
Thank you so much for your review Chloe.
It's great to read your happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Amazing service from PenCarrie
Amazing service from PenCarrie, nothing is ever too much for them! Special mention to Shelley, she went above and beyond to help me!
10 de agosto de 2025
Resposta da PenCarrie
Thank you so much for your review Cassie.
It's great to read your happy with our support, along with your recent interactions with Shelley. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Resposta da PenCarrie
Thank you so much for your review Alison.
It's great to read your happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Very efficient service by Heidi
Very efficient service by Heidi, enquiry dealt with promptly.
6 de agosto de 2025
Resposta da PenCarrie
Thank you so much for your review John.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Always friendly and helpful service
4 de agosto de 2025
Resposta da PenCarrie
Thank you so much for your review Louise.
It's great to read your happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Tricky enquiry
Had a tricky brand colour match for a garment and Heidi was great with suggestions and took the time to find the best option (despite being very late on a Friday afternoon) ....great service and another example of why Pencarrie are by far the best in their sector!!
1 de agosto de 2025
Opinião espontânea
Resposta da PenCarrie
Thank you so much for your review Craig.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Resposta da PenCarrie
Thank you so much for your review Kim.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
PenCarrie just get it right
We've used PenCarrie for years now and they’ve always been one of our most reliable suppliers. Orders are nearly always spot-on, and when there’s ever a rare hiccup, their customer service team sorts it quickly and professionally.
What really stands out is how easy they are to deal with — everyone I’ve spoken to on the phone or over email has been helpful, friendly, and genuinely understands our needs. Their stock levels are usually solid, deliveries are quick, and the website’s simple to navigate.
Running a busy embroidery and uniform business, it makes a huge difference having a supplier you can count on. PenCarrie just get it right.
Highly recommended.
24 de julho de 2025
Opinião espontânea
Resposta da PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with our Customer Support team, we pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
i spoke with Hyde to place my order and…
i spoke with Hyde to place my order and Hyde was just fantastic and helpful as i was having problems my computer she took the time to talk me through the problem.All came out ok had my order as promised she was EXCELLENT. A very big thank you to you. john tetley.
22 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review.
Great to read your happy with our support, along with your recent interactions with Heidi, we pride ourselves on the support we provide to our customers and your review reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Excellent customer service as always
Excellent customer service as always. Sharon was very helpful, friendly and a pleasure to speak to.
22 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review Kelley. Great to read your happy with our support, along with your recent interactions with Sharon. Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
They're great
Always helpful, rarely make any packing errors... and on the odd occasion when it happens its rectified promptly. Cant fault them
18 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review. Great to read your satisfied with our support, and more so the accuracy within our warehouse - your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
great customer service
Shelley was unbelievably helpful and a delight to deal with. She went above and beyond to answer my strange question and came back to me in good time.
18 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review Sarah. Great to read Shelley was helpful and quick in her response to your query. We pride ourselves on the level of support we provide our customers.
Kieran
Head of Customer Support 👕
Excellent service from Hayley Roberts
16 de julho de 2025
Opinião espontânea
Resposta da PenCarrie
Thank you so much for your review Mike. It's great to Hayley provided the level of service you expected from us. Be assured I'll share your feedback with her.
Kieran
Head of Customer Support 👕
We had some issues with DPD delivering…
We had some issues with DPD delivering some important stock from Pencarrie, so I give them a call and I spoke to Shelley. She assisted me in a very quick and effective way and she was also super kind. Thanks again Shelley!
15 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review Patrik. It's great to read Shelley helped to resolve your issues with DPD quickly. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Shelley was great at resolving my…
Shelley was great at resolving my issues and overall good customer experience.
15 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review. It's great to read Shelley helped to resolve your issues. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Top products amazing customer service Pencarie is always happy to help i have…
Pencarie is always happy to help i have never had anything but a great experience when dealing with this company simply outstanding.
Thanks guys ❤️
15 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review Peter. It's great to read Olivia was happy to help and your experience with the team was outstanding. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Very pleasant and personable
Very pleasant and personable. Couldn’t do enough to help
15 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review. It's great to read Alex was pleasant and personable, we pride ourselves in the support we provide our customers.
Kieran
Head of Customer Support 👕
Resposta da PenCarrie
Thank you so much for your review. It's great to read Hannah was friendly and helpful, we pride ourselves in the support we provide our customers.
Kieran
Head of Customer Support 👕
Sarah is the best
Sarah is the best, such a patient and understanding woman, calm and very friendly, great service !
1 de julho de 2025
Opinião espontânea
Resposta da PenCarrie
Thank you so much for your review. It's great to read your feedback, be assured this will be shared with Sarah.
Kieran
Head of Customer Support 👕
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