The Pest Control Co Opiniões 588

Great service carried out quickly and professionally

No complaints. Timely and efficient.

Martyn was brilliant. Explained everything clearly and gave me lots of extra detail which was helpful. Job was complete with minimum fuss. All round brilliant service.

The service was really good, the pest control co attended to the job really quickly and dealt with it very well. Aurther was really nice and explained everything in detail. He was very helpful.
Fully recommend.

The operative was very professional from the start. Explained everything checked everywhere and found entry point that 3 other operatives did not even attention to do.

Very impressive.

Very pleasant and efficient explained what he had done and what would happen next

The man was very helpful, on time, explaining how he would be using the chemical and what to do once he had finished.
Very impressed by the way he put my mind at ease about the whole process.
I would definitely recommend his company.
Thankyou Mrs S Ackers

Friendly and efficient service

Jordan attended today for the final time to check that there was no further evidence of mice in our loft. Everything looked to be clear so he took away all the bait boxes. Hopefully we do not have any little visitors returning. Very pleased with the service provided.

Very helpful company ,from the beginning.
Your staff explained everything clearly.
Today Aaron continued the high standard. A credit to your company.

What a nice man Graham was who came to my house today to deal with a wasp nest. Very Polite and on time. I would use and recommend The Pest Control Co. again if needed . Roger Devon

Very helpful, informative and thorough job. Would recommend.

The technician carrying out the work was easy to talk to and efficient in his work.

Very nice person explained everything a did a thorough check and implement the required bates etc.

From start to finish, perfect! Kristy was amazing from our first call. Graham was friendly and professional on site. Next day turn around for a bee issue. Cannot recommend enough. Thank you.

Excellent operative, he was knowledgeable and efficient and managed to capture one of the pesky blighters and left traps for the others. He was particularly knowledgeable and helpful

Overall, the service was professional and appears to have been effective. The technicians arrived on time, were friendly and respectful in my home, brought the right equipment and used shoe protectors. One squirrel was caught, and I have not heard any further activity in the loft since, so the practical outcome was positive.

Everyone I dealt with, both over the phone and during the visits, was helpful and explained what would happen next when I asked. My main area for improvement is therefore not the staff or the treatment itself, but the way the service is packaged and communicated.

The customer experience feels quite defensive and commercially protective from the outset. The booking information is comprehensive, but much of it is framed around additional charges, customer responsibilities, limits on follow-up visits, circumstances that may end the guarantee, and what happens if the process is not followed correctly.

I understand why a large pest-control company needs clear terms, defined service limits and protection against unnecessary callouts. However, the machinery of the business is extremely visible throughout the experience. Payment is taken upfront, visits are tightly defined, several situations may incur extra charges, and the customer is responsible for monitoring activity, checking traps and deciding when a follow-up is justified.

Even where all the necessary information is technically provided, the overall tone can make the customer feel as though they need to navigate the process carefully to avoid accidentally using a visit, ending the guarantee or incurring another charge. That creates unnecessary uncertainty at a time when the customer is already dealing with a stressful and unfamiliar problem.

A shorter, more human - reassuring summary at the beginning would improve the experience considerably: what normally happens, what the customer needs to do, what is included, and when additional charges genuinely apply. The detailed terms could still follow underneath, but the service would feel more supportive and less contractual.

The problem appears to have been resolved, and everyone I interacted with was pleasant and professional. With a warmer tone and a less defensive presentation of the commercial terms, the overall experience would feel much more aligned with the premium price.

Contacted this company about 2 wasp nests that needed removal. They came out within 24 hours. Great service