pets-amsterdam.com Opiniões 42

Nice variety of products, and the brand's quality is good! Helpful customer support who helped quickly with the delivery issues I had 💛

Why am I receiving this survey when the products haven’t shipped yet and I haven’t received my order? I ordered a full week ago and live in Amsterdam and there have been zero updates

Fast delivery, and wonderfully packaged 🫶🏻

Producten optijd aangekomenen jullie bericht gestuurd om te ruilen softwalkharnas was niet de goede kleur match met lijn
Hoop dat jullie kosteloos kunnen ruilen met vriendelijke dank en groet,

Snelle service! Er was een product niet op voorraad, maar wel een uitstekende vervanging.
Prettig contact

I ordered 3 leashes, because this store has been the only one to sell one special edition leash for a decent prize. The shipping was fast and the packaging lovely.

No response to 3 emails over one week. No other point of contact. I inquired about sizing. They used to have an explanation about this on their site but no more, at least I can't find it.

Great service

Very happy with our purchase. Thank you.

Snelle levering van een geweldig product. Ook bij een vraag achteraf redelijk snelle reactie met een duidelijke en goede uitleg.

Overall I had a good experience with the shop.
My purchased wasn't shipped on the same day as stated on the website. When I asked for an update and for the tracking code communication was easy with the chat bot. Goods were shipped the next day.
I'd definitely buy again :)

Artikel is nooit afgeleverd en geen track and trace en geen restitutie

Toffe hondenspulletjes! En fijne en snelle service wanneer je een vraag hebt.

Ik heb de spray met kokosgeur besteld en deze ruikt erg lekker! Wel blijft het luchtje helaas niet heel lang hangen bij de hond. Bezorging was prima!

I ordered 2 food bowls, 1 toy and poop bags. The time it took them to send it to me took longer than the time they specified on their website, so I've send them an email asking when they'd send it. I didn't get a reply but a day later I received a track and trace code, so I didn't make an issue about being ignored.

When I received the parcel, one of the food bowls was missing, so I went to contact Pets Amsterdam again by mail (unfortunately you can't call them). I wanted to inform them that 1 of the bowls was missing (I ordered 2 of the same, so they probably overlooked that I ordered it twice and instead only put one in my parcel) and that I wanted to return the complete parcel. This last message was 5 days ago and they haven't replied to me since.. Now I look at their website and see they'll be on holiday from tomorrow on, so I won't be expecting a reply for the next few weeks either.

Very poor communication and order management! It seems like they intentionally ignore me. I'm honestly afraid that I won't get my money back at this point.. Never had such a bad experience with any webshop before.

Heel blij met mijn aankoop! Snelle verzending and leuke produkten!

I love this shop! amazing products and so kind✨

SO CUTE! The collar and leash I purchased came with a little surprise - a matching playlist! AND EVEN BIGGER SURPRISE - the playlist was actually really good! The leash and collar are also great quality, the smallest size was perfect for my mini dachshund puppy.