petsownus.co.uk Opiniões 

173
•
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

Patrick gave me the time to explain my westie's specific needs and advised me thoughtfully and carefully. He suggested options available and advised me thoroughly. He gave me expert accounts of the pr... Ver mais

Classificada 5 em 5 estrelas

My dog strained a ligament in back leg, vet said extremely minimal movement for 8 weeks, so I bought the innopet stroller which arrived promptly. It is absolutely brilliant, light, beautiful engineeri... Ver mais

Classificada 5 em 5 estrelas

I had a fantastic experience with Pets Own Us. The price was great, and getting 10% off was an added bonus! POU were fantastic to deal with, with very prompt and helpful replies via their WhatsAp... Ver mais

Classificada 5 em 5 estrelas

I contacted the company when I was investigating buying a buggy for my elderly dog. I got a swift response, with lots of useful info and advice. I ended up buying a model they pointed out , which was... Ver mais

Informações sobre a empresa

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Escrito pela empresa

Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.


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4,9

Excelente

TrustScore: 5 em 5

173 opiniões

5 estrelas
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4,9

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(173)

105 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Fast delivery but stock was old and…

Fast delivery but stock was old and needed some TLC with zips. When I emailed about this issue and said this was my fourth Sporty and zips always fail on them I was advised to buy a more expensive buggy next time! Update 17th October. Just had shitty email from Patrick from POU in my personal email account whining about this review. No, Patrick, if you read my review I did not say POU told me the zips always fail on these buggies, I said this has been my experience. True, I did not review the product so I will add some thoughts here - the wheels are dangerous as the button to remove them, if knocked, or caught in weeds can disengage in an instant making the wheel come off. If this happens, and if the vital spring inside of it comes free, it's impossible to put it back so whole wheel is useless. If using this buggy as a trailer this could be catastrophic. Again, this is my experience - and I have had 4 of these buggies and it's happened twice. I stick with Sporty because the cabin is low to the ground and I can get my disabled dog in easily.
Another update and response to the rebuttal. The zips at front and back were stuck when I assembled to buggy. I notified POU straight away by email. Patrick suggested I buy a buggy that turned out to be more expensive on the website - only by £12 but it seemed very rude to be told I must be using the buggy a lot to be needing a 4th. Knowing zips are weak spots on the Sporty, I took the buggy to a local tent and awning maker for advice on what to do about it. He carefully lubricated them and told me his opinion was the buggy had been kept for a while since manufacture. This was borne out by the fact the box arrived filthy, covered in 3 types of tape and covered in gashes and holes. The secure plates inside were not attached. I never said the buggy was second hand. I have never claimed you asked me to edit of delete my review. I certainly would have already mentioned that if you had. Finally, I have been a loyal customer over the past 3-4 years. I think I've bought all 4 of my Sporty models from POU, so it has come as quite a shock to be harassed like this about a review they just don't like. And the snide way of emailing me via my personal account so as not to look bad here is despicable.

20 de setembro de 2025
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Resposta da petsownus.co.uk

Unfortunately, we do not feel this review is in any way an accurate account of the service provided to the customer, or that the language or tone is appropriate or reflective of the interaction.

We had emailed to clarify a few points after our initial reply to the customer (before the review) went unanswered, including the claim that we had suggested she buy a more expensive buggy. This is simply not true. We recommended a cheaper buggy, similar to the brand she had purchased, as the customer claimed that (after buying 4 of these buggies) the zippers always fail.

We also asked the customer to clarify what was meant by the stock being old - the item provided was a brand new buggy, and we do not sell used items. We thought it was important to check this from a quality assurance perspective. No response has been received.

We did provide warranty details for the item, and made clear that if there were any issues with the zipper they would be covered under the warranty.

To be clear, we have received no claim or evidence of a fault from this product or any previous products bought by the customer - but if we did, we would of course assist the customer with a suitable resolution under the warranty terms, as issues with wheels and zips, if they happen, are very easy to resolve.

Finally, it's very important to be clear that at no time did we ask the customer to edit or remove her review - our email was simply to clarify and resolve any issues with her order, which is part of our customer service offering.

Classificada 5 em 5 estrelas

Dog rucksack

Very good product and quick service

27 de agosto de 2025
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Resposta da petsownus.co.uk

Hi George,

Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with your dog rucksack and that our service met your expectations. Your satisfaction means a lot to us, and we look forward to seeing you again soon.

Best regards,
The Pets Own Us Team

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ 5 Stars

⭐⭐⭐⭐⭐ 5 Stars
“I’m absolutely delighted with my order! Dispatch and delivery were incredibly quick, and the stroller arrived in perfect condition. The Beberoad Pet Stroller I purchased is brilliantly designed — very sturdy, smooth to push, and easy to assemble. I especially appreciate the adjustable handle height, which makes it comfortable to use, and the shock-absorbing wheels that give my pets a smooth, comfortable ride. My pets are so comfortable in it, and it makes outings much easier and more enjoyable. It feels high-quality and well worth the price. Fantastic service and a fantastic product — I couldn’t be happier and highly recommend Pets Own Us!”

24 de agosto de 2025
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Resposta da petsownus.co.uk

Thank you for your lovely review! We’re so pleased the Beberoad Pet Stroller is making outings with your pets more comfortable and enjoyable. It’s wonderful to hear you’re happy with both the product and our service. Wishing you and your pets many smooth adventures ahead!

Best regards,
The Pets Own Us Team

Classificada 5 em 5 estrelas

Shocking with a happy ending

Below is the original review, which was of 1 star quality. It has now been upgraded to a 5 star, for the following.

After I placed the order it seemed to be going great, but due to issues beyond the control of petsownus the item was delayed an the issues were with the origin of the order jubilee. They failed to respond to emails, an gave no updates. Eventually they responded an the item arrived, very late to be used an has since been returned an refunded.

Petsownus have been a pleasure to have to deal with an were very helpful with the emails an proof of conversation between them an the supplier. An a review is taking place between them both.

Petsownus have since refunded me the item an waved any fees for returns, would definitely use them in the future as any issues are looked into very quickly an responded quickly even during closed hours

Shocking! Never respond to emails, was given a tracking number eventually an told id have it by weekend. Here iam still waiting and tracking number says awaiting for sender.
Emails have since stopped ✋️. An asked for refund

6 de setembro de 2025
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Resposta da petsownus.co.uk

We have been in direct contact with this customer and are working to arrange a return and refund for them.

Classificada 5 em 5 estrelas

Large stroller.

Ordered a stroller for our beardie who is suffering from arthritis. The stroller arrived quickly and in perfect order, excellent price and service.

1 de setembro de 2025
Opinião espontânea
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Resposta da petsownus.co.uk

Thank you for your kind feedback. We’re so glad to hear the stroller arrived quickly and that you’re happy with the price and service. We hope it brings comfort and ease to your beardie and makes outings more enjoyable together.

Best regards,
The Pets Own Us Teaam

Classificada 5 em 5 estrelas

Amazing experience

Amazing experience, Andrea was extremely helpful and help us to make a purchase that met our needs. We are very happy with our pet stroller. It arrived quickly, it was simple to assemble (as promised) and our dogs love it.
I should have purchased the cup holder though!
Great service. Highly recommended.

18 de agosto de 2025
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Resposta da petsownus.co.uk

Thank you for your wonderful feedback! We’re delighted to hear that Andrea was able to help you find the perfect stroller and that your dogs are enjoying it already. We’ll be sure to pass along your kind words to her. Thanks again for choosing us!

Best regards,
The Pets Own Us Team 🐾

Classificada 5 em 5 estrelas

The Beberoad is a real success

The Beberoad is a real success. My golden retriever x collie is a big dog.
He can lie down in this and is really happy riding. The ramp at the back is brilliant, he cannot access the buggy without one. The buggy is easy to push along forest tracks and manoeuvre through woods. Once you get the trick of removing the wheels it folds easily.

30 de agosto de 2025
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Resposta da petsownus.co.uk

Hi Fred — thank you for the fantastic review! We’re delighted the Beberoad fits your golden retriever–collie comfortably and that the rear ramp, off-road handling, and folding have all worked well for you. If you need any tips or accessories, we’re here to help. Enjoy the rides!
The Pets Own Us Team

Classificada 5 em 5 estrelas

So fast!

A super buggy, at a super price, and delivered super fast!!
Thank you so much!

22 de agosto de 2025
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Resposta da petsownus.co.uk

Super Sarah! Thanks for the super review, wishing you and your furbaby super adventures.
The Super Pets Own Us Team 🐾

Classificada 5 em 5 estrelas

Excellent service

Excellent service! Pets Own Us were extremely helpful with my enquiry and got back to me quickly. Delivery was fast, and the Innopet Sporty Evolution 2 Stroller matched the description perfectly—an excellent choice. I couldn’t be happier!
I would thoroughly recommend this company.

21 de agosto de 2025
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Resposta da petsownus.co.uk

Hi Crozy,
Thank you for your 5-star review! We’re delighted you’re happy with our service and that the Innopet Sporty Evolution 2 Stroller met your expectations. We truly appreciate your recommendation and look forward to serving you again.
Best regards,
The Pets Own Us Team

Classificada 5 em 5 estrelas

Excellent Service and Quality

What can I say... superfast delivery - arrived today after only being posted yesterday because of the Bank Holiday. Received in perfect condition and absolutely love it! Can't wait to take my boy out for a stroll. Expensive stroller but well worth the money as the quality is second to none and will last and last compared to cheaper versions where the plastic wheels snap off. Not this one - built to last. Also so easy to set up and collapse. Top notch quality. Love it !

20 de agosto de 2025
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Resposta da petsownus.co.uk

Hi Tina,
Thank you so much for your thoughtful review. We’re really glad to hear your Petique Breeze arrived quickly and in perfect condition. It means a lot to know that you can already see the quality and durability in the design, and that setup was simple and stress-free.
We’re delighted you and your boy now have a stroller that you can rely on for many walks to come. Your feedback about the build and wheels is especially appreciated, as those details are exactly what we work hard to get right.
Wishing you both plenty of enjoyable strolls ahead, and thank you again for taking the time to share your experience.

Warm regards,
The Pets OwnUs Team 💚

Classificada 4 em 5 estrelas

Excellent, prompt service

Excellent service, received buggy 24hrs after ordering. Generally happy with quality of Dog Trailer/Buggy, but no flag so I need to buy one from somewhere. Also, I would have liked better brakes, the sort you get on a childs buggy, this brake system seems flimsy and not sure I trust it. Overall delighted with product, only just big enough for 19kg dog, but easy to push even on longish grass and flinty gravel. My old arthritic spaniel is very happy now I don't have to leave him at home when I take my other dogs out.

18 de agosto de 2025
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Resposta da petsownus.co.uk

Hi Mrs Parsons,

Thank you for the lovely review—and for trusting us with your spaniel’s comfort. We’re thrilled to hear he’s enjoying getting out and about again.

I’m really sorry your trailer arrived without a safety flag. That shouldn’t happen and will arrange for the flag to be sent. We’ll confirm shortly when you can expect delivery.

On the brakes: the fitted park-brake meets the safety spec for this model, but your feedback is spot-on—some customers prefer a firmer, stroller-style brake feel.
It’s also great to hear it’s easy to push on grass and gravel. For sizing, 19kg is near the top end for this model’s cabin length/height; if you ever want more headroom, we can recommend a next-size-up option.

Thanks again for the kind words and helpful pointers.

The Pets Own Us Team

Classificada 5 em 5 estrelas

I owned the same dog stroller a few…

I owned the same dog stroller a few years ago, so I knew I wanted to buy the same one.
It’s an absolutely brilliant stroller for my 11 year old chihuahua, and my four year old cavapoochon also likes to take a ride as well . Suki took to the stroller straight away .best dog stroller

1 de agosto de 2025
Opinião espontânea
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Resposta da petsownus.co.uk

Hi Laura,
Thanks so much for sharing this! We’re so happy to hear that Suki hopped right in and that your cavapoochon enjoys it too. It’s great that the stroller is just as perfect for you the second time around. Wishing you and your pups lots of fun adventures and comfy rides! 🐶🐾
The Pets Own Us Team

Classificada 5 em 5 estrelas

Great company to deal with

Andrea has been incredibly helpful with after-sales care and communication has been really great, she really went above and beyond when I had an issue with a product. I wouldn't hesitate to recommend Pets Own Us as a company.

12 de agosto de 2025
Opinião espontânea
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Resposta da petsownus.co.uk

Hi Carole,
Thank you so much for the 5-star review and the lovely shout-out for Andrea! We’re delighted we could resolve the product issue quickly. Your recommendation means a lot to us.
If there’s ever anything else we can do, we’re here for you and your pets. 🐾
— Andrea & the Pets Own Us team

Classificada 5 em 5 estrelas

Highly professional customer service

Highly professional customer service, with prompt courier delivery of robustly packaged and competitively priced dog stroller to my home.

19 de julho de 2025
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Resposta da petsownus.co.uk

Hi Brian,
Thank you so much for your kind words! Your satisfaction means a lot to us, and we hope your furry friend enjoys many comfortable adventures in it.
Warmest regards,
The Pets Own Us Team

Classificada 5 em 5 estrelas

Worthwhile purchase

Great service order received in good time the stroller is sturdy and good quality. We are in the process of getting our arthritic dog used to his new wheels which appears to be going well helped by the comfort he feels inside.

25 de julho de 2025
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Resposta da petsownus.co.uk

Hi Sharon,
Thank you so much for your kind review! It’s heartening to know that your arthritic pup is adjusting well and finding comfort in his new wheels — that’s exactly what we hope for!
If you need any support as he continues to settle in, don’t hesitate to reach out. Wishing you and your pup many smooth and happy outings ahead!
Warm regards,
Pets Own Us Team

Classificada 5 em 5 estrelas

Excellent customer experience

Amazing comms from a really helpful customer service rep named Andrea. Shipping was very prompt and my pet bed arrived with me well in advance of the date initially set. Although not the cheapest option, the quality of the item and - just as importantly - the level of customer service - more than justified the cost. I will be back!

17 de julho de 2025
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Resposta da petsownus.co.uk

Hi David,
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that Andrea provided such excellent service and that your pet bed arrived ahead of schedule. We believe that great customer care and quality products go hand in hand, so it's fantastic to know you felt the value was worth it.
We truly appreciate your support and can’t wait to welcome you back again soon!
Warm regards,
The Pets Own Us Team

Classificada 5 em 5 estrelas

Prompt delivery

Prompt delivery. Beautiful item, Quality made.

20 de julho de 2025
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Resposta da petsownus.co.uk

Thank you so much for your kind words! 😊 It means a lot to us. We hope you enjoy it, and we’d love to serve you again in the future!

Warm regards,
The Pets Own Us Team

Classificada 4 em 5 estrelas

Good quality product

Happy with the product and quality. updates on the order could have been better but still happy

18 de julho de 2025
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Resposta da petsownus.co.uk

Hi Jake,

Thank you for your feedback! We're really glad to hear you're happy with the product and its quality. We appreciate your honesty about the order updates — we'll take that on board as we work to improve our communication. Thanks again for your support!

Best regards,
The Pets Own Us Team

Classificada 5 em 5 estrelas

Lovely family business and readily…

Lovely family business and readily available to answer questions by phone.

15 de julho de 2025
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Resposta da petsownus.co.uk

Hi Vernon,
Thank you for the kind words — we really appreciate you taking the time. Glad we could be there when you needed us!
Warm regards,
Pets Own Us Team

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