Outstanding customer care, Great communication and spot on delivery. I have been incredibly impressed by the level of service at Pharmacy Prime, they are exceptionally thorough in everything they... Ver mais
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Leia as opiniões dos outros
From the initial consultation to ordering my second pen Pharmacy Prime have been great. I like that I can speak to someone on the phone if needed and any email enquiries are quickly replied to. The re... Ver mais
A empresa respondeu
Professional initial consultation to assess my suitably and following this received my first months dose and the recommended lowest level. It must best stressed this is a lifestyle change and you have... Ver mais
A empresa respondeu
Professional service. Everything is v well explained. Dedicated customer support - tele and online. This is crucial for new users. I've had no issues with the delivery or packaging. Helpful hints & ti... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Hello! We’re Pharmacy Prime, an online pharmacy working hard to create a fast and reliable service at the best possible price. We appreciate you taking the time to leave us a review – your experience is really important to us. If you have specific questions about our products or service, we’re here to help: just contact us using the details below.
Informações de contacto
464 Ranglet Road, Walton Summit Centre, PR5 8AR, Preston, Reino Unido
- 01772 646755
- care@pharmacyprime.com
- pharmacyprime.com
Informação importante
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Really easy to subscribe
Really easy to subscribe. I like the reminders to check in. Friendly company and non judgmental about how you choose to do your journey 😊 but the important bit is, I don’t have to be constantly thinking about weight loss, it’s taking care of itself 😅 for the first time ever 😁

Resposta da Pharmacy Prime
Great Pharmacy team
Pharmacy team really helpful
Always reply any questions promptly and supportive

Resposta da Pharmacy Prime
Great service that seem to care about…
Great service that seem to care about their customers and the communication has been great.

Resposta da Pharmacy Prime
This is a fantastic service which has…
This is a fantastic service which has been supportive, hassle free and professional. I would highly recommend using pharmacy prime and I’m having great success with the medication.

Resposta da Pharmacy Prime
Pharmacy Prime has their customer's…
Pharmacy Prime has their customer's interest at the centre of all the services they offer. I feel supported and their customer support is very reactive and friendly. Reliable and professional I would highly recommend.

Resposta da Pharmacy Prime
I found this company very professional
I found this company very professional and thorough in prescribing and the Maunjaro I received has helped me already - in less than 6 weeks - to lose more than a stone in weight.
They explained everything I needed to be aware of particularly in how to use the pen
I feel confident in their abilities

Resposta da Pharmacy Prime
Great service
Great service, always just a phone call away, for help and advice, feel so much better for weight loss, so far

Resposta da Pharmacy Prime
They provide plenty of help and…
They provide plenty of help and information along the way, and have regular check ins with you.
Also quick delivery.

Resposta da Pharmacy Prime
On line shopping
Home shopping is more private than queuing at pharmacy near me for all to see

Resposta da Pharmacy Prime
Recently used to support my weight loss…
Recently used to support my weight loss journey and the guys at Pharmacy Prime are so supportive and genuinely care about your health and ongoing support throughout

Resposta da Pharmacy Prime
I really picked the best company to…
I really picked the best company to start my journey with!
I was so nervous about using the pen, but it's genuinely been the best thing I have ever done. I definitely chose the right company as they have been in constant touch, are literally at the end of an email - phone, anytime. It made me feel so much better at that start. I will continue my whole journey with this pharmacy as I feel safe and secure using them and their product. Thank you so much guys for giving me back the old person I used to be before menopause and weight gain.

Resposta da Pharmacy Prime

Resposta da Pharmacy Prime
Fast delivery and great customer…
Fast delivery and great customer service
I had a very smooth experience with Pharmacy Prime. My order was delivered quickly, and I received prompt replies to my email enquiries. The service was efficient and professional—highly recommended!

Resposta da Pharmacy Prime
Be careful of this company
Be careful of this company. Do a thorough search elsewhere before ordering from them. I purchase allergy medication for which they charged £19.99. My husband bought the exact same the following day in Tesco for £9.
Be warned.

Resposta da Pharmacy Prime
Terrible company and customer service, misleads customers at checkout.
I purchased medication from Pharmacy Prime last week as my son was very sick and cannot take medication orally. As I was visiting family in the countryside, there were no pharmacies in our local area that sold this medication so I looked for online providers that could do next day delivery and came across Pharmacy Prime. When I went to purchase the item on Friday morning, it gave me the option to select 'Next Day Delivery (Royal Mail) including Saturday (for orders placed before 3pm Monday-Friday)' for an additional £8.99. As I really needed the medication, I paid the additional charge for next day delivery.
I was then sent an e-mail informing me that I will be informed when the item has been dispatched. I did not receive an email on Friday and when I tried to call and email the pharmacy, they were closed for the weekend. It was only on Monday morning that I received a dispatch email. As my son needed the medication on Saturday, and I realised it wasn't going to arrive, I had to drive around 10 different pharmacies to find it, with a sick child.
When I asked Pharmacy Prime why it had not been sent on Friday and asked for a refund, they sent the following e-mail:
'The email specifies "If you have made the order before 3pm on Monday to Friday, it will be despatched on the same day as the order." I'm afraid this does not include Saturdays.
The medication you placed an order for has certain restrictions, which must undergo clinical approval before we can pack and dispatch an item. This process can take slightly longer than if an order for a non restricted item was placed. On top of this, Royal Mail does not collect items over the weekend.
The order has already been fulfilled and dispatched so I am unable to issue a refund'.
The automated e-mail sent after you purchase the item does not say that it does not include Saturdays, and even if it did, they should inform people of this before they purchase the item. I was also not made aware that this medication may take longer to dispatch. They must make this clearer to customers as what they currently have on their website is completely misleading and an outright lie.
After threatening them with a bad review, they have issued a refund for the cost of the delivery, but not the whole item which is what I asked for (as I no longer need it).
I feel the response and complete lack of understanding is unacceptable for a company providing vital medication.

Resposta da Pharmacy Prime
Good Company
So far has been a great experience on Mounjaro. The company have wonderful staff who care about your health, your progress and making sure you get your order in time. Would definitely recommend them

Resposta da Pharmacy Prime

Resposta da Pharmacy Prime
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